Lucky Eleven Reviews 

Quick delivery, and lovely packaging.

Can't wait to wear my earrings, they are super cute.

Will definitely order again.

BEAUTIFUL jewellery and looks just as it does on the website. Quality is 10/10 and the packaging is stunning. Not mass produced rubbish, you can tell someone has packed your order with love. Will be ordering more earrings soon 💖

Update:

I received an email within hours of posting this review and my previous emails must have somehow got lost/not received in their database. The earrings I wanted were sold out but she made me up some similar earrings as well as adding in some free pieces that I wasn’t expecting. It was sent within a day and received today.

Thank you for being so efficient and responsive I really appreciate it!

I ordered some earrings on 26th December to which said would be sent 2-3 working days. I got an email on 9th Jan to say it’s been shipped and I still haven’t recieved them. I’ve emailed twice and haven’t got a reply. At this point I just want my money back as haven’t even been offered any tracking for the items or a response. Completely unprofessional.

Beautiful jewellery! Quick postage and gorgeous packaging. Easy to use website, will definitely be ordering again :)

Really happy with my jewellery. It arrived quickly and was beautifully packaged. Very pretty designs and appear to be well made. Loved the choice available online - will no doubt be buying more.

Earrings arrived today in the cutest packaging ever, with a lovely hand written note. Delivery was delayed due to Black Friday sales/Christmas chaos, but the owner was always replying to my emails with apologies and gratitude. Someone who is clearly able to stay calm and pleasant even when receiving complaints.
Adore the jewellery and will be recommending this small business to my friends.

This shop is my go to for buying my earring stacks.

The owner is so kind and helpful and will go out of their way to help. We had an issue with Royal Mail losing my order (both of us tried to locate it with no success) and a replacement was sent out to me immediately without question.

I had also amended the order after ordering and it was no bother to change it (changed the initial on a necklace).

The packaging is gorgeous and the items are always wonderful. My ears look beautiful again :)

Support small businesses! It is also good to be aware that as this is a small business that makes a lot of items to order, you’re not going to get next day delivery. Quality takes time. The wait is always worth it though!

I spent over £100 on jewellery on the 24/11/25. When my order came, 1 pair of earrings were missing and 1 pair were the wrong set.
I emailed straight away and was told this is a small business and my order would be rectified. I was promised this would be arranged on the 29/12. This was over 3 weeks ago! I have sent multiple emails and all have been ignored.
I’m so disappointed in this as I’ve spent a lot of money on this order and previous orders.
I’m not usually one to complain, especially about small business as I like to support them. However, this whole experience has been so disappointing and I feel like I have been ignored purposely.

Update!
This issue absolutely has NOT been rectified! i got an email instantly after my review, shock! I was promised my missing earrings would be sent, I would receive a brand new pair of the ones that were sent wrong and a refund for one pair as an apology.
I had to chase all 3 of these things up multiple times.
The first pair arrived and were the correct pair.
The second parcel contained one singular charm (not the full pair I was promised), which was very poorly made and not the same quality/shape/ size as the one with the full pair. I know this because it’s my second time ordering this particular pair. The charm on my first pair was exactly as it was shown on the website and this is nothing like either.
When I contacted the buisness asking why I’ve not received what I have been promised, I was told they ‘really have done everything’ and tried their best.
I was also told my refund is still processing and it can take 5-10 days. It’s been 10 business days since this was promised and guess what? No refund.
I have had multiple emails asking for me to alter my review and thankfully I was waiting for the issue to be resolved.
I have been lied to multiple times by the seller and without any explanation. I’m now out of pocket as I have a faulty pair of earrings and no refund to show for it. I’ve been accused of ‘causing harm’ to this buisness by writing an honest review of my experience.
As a paying customer all I have received from this buisness is poor customer service, lies and poor quality products.

Updated:

Earrings received today, they are beautiful. Packaging was lovely, wrapped in tissue paper and then the earrings have come in a satin bag.
Love that on the Sofia hoops, the decoration is actually on the inside of the hoop at the back so you can see it rather than it being at the back and not being able to see it, brilliant idea. So happy that they have arrived.

I would say I wish I’d checked the reviews before I ordered but not everyone has had the same issue, so I’m not sure that that would have helped.
The advert kept coming up on instagram and I kept adding to basket and then not ordering, I eventually gave in and placed an order for some earrings on 2nd January.
Got an email confirmation of the order and received an email on 5th January to say my shipment was on its way. Other people have mentioned a tracking number, I didn’t receive that on this email.
I emailed through the website on 12th January just to enquire as to when I was likely to receive my order, as the website states 2-3 working days, so I would have thought I’d have had it by the 9th January. I got a reply later that day from them. She apologised for the fact that my order hadn’t come yet, asked for delivery address and said she would get Royal Mail to look into it urgently.

I emailed again on 15th because I was keen to receive my order. They then advised she ran the business on her own and that they had been very busy over Christmas/ New Year and that Royal Mail hadn’t got back to her yet. But because of that, she advised that she would resend my order out that day and that if I the received both could I let her know,
so that set could be sent back to her via Royal Mail.

Disappointed to say the least, I still haven’t received my order, I was so looking forward to a little January treat.

Having read other reviews in depth now, it seems delivery is a constant issue, surely this is costing more money, maybe they need to be sent special delivery or with a courier.

Really great customer service and lovely products!

The best earrings I have tried and I have tried SO many. Honestly name a brand I have purchased earrings from them and NONE of them have held up like the ones I have from Lucky Eleven and they are less than half the price of these bigger brands. SO IMPRESSED!

Been following the brand on insta for months now eyeing up all their gorgeous jewels. I finally decided to bite the bullet and place my first order during their Black Friday sale as I can’t resist a good deal! WOW! The earrings are even better in real life, genuinely SO pretty and good quality. They arrived super fast too which was a lovely surprise. I just placed my second order already for some Christmas gifts as my sister is obsessed with the pieces I got. Thank you!

I’ve always struggled with earrings irritating my ears, but this is the first brand I can wear 24/7 with zero issues. Customer service was so helpful when I had a question about sizing as well. Couldn’t recommend more!

Absolutely fantastic service. Easy to navigate website, easy payment, quick shipping, good customer service and brilliant product, what more can I say? Very pleased.

I’ve ordered from Lucky Eleven several times now and every single order has been perfect. Delivery is always fast and the customer service is brilliant. You can tell so much care goes into everything. This has become my favourite jewellery brand.

Highly recommend this gorgeous brand and it is even better that it is a small business. Anytime I have emailed to ask something or for any help the owner has gotten back to me in a very timely manner and she goes above and beyond each time, it is lovely to support small businesses especially this time of year so I highly recommend anyone considering it to shop with Lucky 11 👏

I really like the products, cannot fault them at all. Some gorgeous pieces that I wear every day and seem well made and often get complimented on.
However - I’ve ordered from here maybe 4 times in total over the last year or so and every time I have been forced to chase on my order because they just never ship it? Each time it’s been sat with no updates for up to 2 weeks and I’ve contacted them to query it and then they ship it. Obviously they’ve always got to me, but it’s annoying that I’ve had to chase every time and it’s taken a while. As we speak I’ve made an order on 28th November that hasn’t even shipped yet. Despite getting emails asking me to review my new purchase! Lol.

Edit - the owner responded to me really quickly and confirmed shipping had taken place. I hadn’t appreciated this was a small business so edited my reviews to 5 because the products really are lovely, just wanted to raise the shipping issue which has been resolved on this occasion. Thanks

My 5th purchase from Lucky Eleven and every order has been amazing. Always arrives quickly in gorgeous well thought out packaging. Such a lovely treat. I will be back for more!

I placed an order exactly one month ago for two pairs of hoops plus one lucky dip box.

Two weeks ago, I contacted the shop through a complaint here, and I was told that personalised jewellery can take up to 14 days, and that, as stated on the website, delivery should take 2–3 working days.

On 27th November, I sent another message saying that nothing had arrived. I was told the order had already been shipped and was asked if I would like to receive the order confirmation again and it should have been sent before automatically. I say that I would like it to be resend, but I never received anything back.

Today marks one full month since the order, and I still have neither the products nor any updated information.

I initially removed my negative review out of understanding and empathy — I’m also self-employed and I know delays can happen — but this is no longer a professional situation. Unfortunately, I cannot recommend buying here.

I want a tracking number or my refund.

Bought a few items from this brand and they have been unreal! Such high quality products and a really reasonable price for what you get. The customer service is also outstanding. Will be recommending to friends and family for Christmas gifts!!