Lumories Reviews 

Very kind and immediate answers to my questions.

The packaging was perfect and the product ad well

Το προϊόν και η συσκευασία

Το προϊόν ήταν αυτό που παρηγγειλα. Ο χρόνος παράδοσης ο αναγγελίας στην παραγγελία.

Τα φωτιστικά που αγόρασα ήταν πάρα πολύ ωραία όπως στις φωτογραφίες αλλά βάζω 4 και όχι 5 αστέρια γιατί το ένα υφασμάτινο φωτιστικό ήταν λερωμένο σε ένα σημείο και γιατί η παράδοση δεν έγινε στον χρόνο που έγραφε η παραγγελία. Επίσης ήταν συσκευασμένα πολύ σωστά

Faulty delivery !
Still waiting for the replacement delivery and the return of the original one
It would be a one star rating , but credit goes to the support team that are handling this

Thousands of products and easy return policy when i needed it.

Excellent service and great products. The package arrived damaged, but everything inside was well protected and in perfect condition. Overall, a very good experience.

Τα προϊόντα ηταν ετσι ακριβώς όπως τα περίμενα, τέλεια!σας ευχαριστώ πολύ

Excellent product and customer service

Overall, this was a very disappointing shopping experience from start to finish.

First, products that were actually out of stock were still displayed as available for purchase, allowing customers to place orders that could not be fulfilled. Second, we were only informed two weeks after placing and paying for the order that one of the products was not actually in stock.

The order was shipped much later than the promised delivery date, and both the courier service and the communication with the courier company were extremely poor. The delivery was significantly delayed, and instead of sending the entire order under a single tracking number, it was split into three different shipments with three different tracking numbers, arriving at different times.

To make matters worse, one of the tracking numbers was effectively lost, and the courier company failed to provide accurate information about its status. In the end, we had to go and collect the package ourselves because the delivery process was so poorly handled.

Overall, the lack of inventory accuracy, delayed communication, missed delivery commitments, poor logistics, and inadequate customer service made this a very frustrating experience. I hope the company improves its inventory management, communication, and shipping process so that future customers do not have to go through the same experience.

I ordered 4 expensive items and only one came. The Tom Dixon Soft pendant light was missing only the part that is attached to the ceiling came with nothing else. There were two papers attached to the box one from the main warehouse saying it weighs 10 kilos and the actual one from the courier weighing 4. The lights were supposed to come in two boxes based on their size but only one arrived.
Nobody is responding to my emails and i’m not willing to let go of 1k euro order like that.

Everything perfect