Luxaflex UK Reviews 

I contacted the luxaflex team on two occasions when I needed replacement parts for my Silhouette blinds. In both instances they were fantastic in giving advice and offering to send replacements free of charge. And very quickly too! Why can’t everyone be like this?

I called customer service about a broken cord for a blind. After sending a photo and establishing the cord size cord Joanne sent a length cord free of charge. All now fixed and working perfectly, great service and customer care.

I rang customer service on Tuesday regarding replacement headrail clips that I had broken, the service advisor asked me to email in a picture of the clip required, which I did. Another advisor ( Kerry) emailed back to say it was in the post. This morning Wednesday the replacement clips arrived through the post.
Thanks for the excellent service by all concerned at Luxaflex

My query was dealt with quickly & items I required sent to me within 2 days.
Would highly commend customer service.

Kerry Hays in Customer Service was extremely helpful in dealing with enquiry regarding a broken corded weight. She explained the change in safety regulations and was able to send me a complimentary P clip to resolve the problem. Very quick delivery and overall very impressed with the service from Luxaflex

When searching for a part for a customers blind luxaflex were incredibly quick to reply and help. My experience with luxaflex has been fantastic and I'm very grateful to them for their help. I'll certainly recommend their products in the future.

Stop mechanism in my roller blind stopped working after more than 8 years after installation. Luxaflex kindly supplied me with a suitable replacement by return and now everything is back working perfectly for many more years of nightly use. Great Service.

Great products and superb follow up customer service. I can't recommend Hunter Douglas enough, lovely professional staff, thank you.

Needed a replacement clip for a blind bought 5 years ago. One email to Luxaflex, received an immediate response which suggested to send photo of the part. This was acknowledged and the new parts arrived within days at no cost. Couldn’t fault customer service.

One of my LuxaFlex blinds failed to raise because the cord had snapped. I was unable to find a retailer/fitter of blinds to help me out with replacing and fitting new cord. I got in touch directly with LuxaFlex, reference Joanne, and explained the problem. She was so helpful and immediately agreed to send me replacement cord, which she did that day, posting out to me by first class post. Excellent service! There was no charge for this .A friend was able to use the cord to repair the blind. I have since received from Joanne further replacement cord, free of charge, just in case the same thing happens to my other matching blinds.

My neighbour had a blind, bought 7 years ago, which from one day to the next would no longer stay in position. Customer services answered the phone within a couple of rings; the lady diagnosed the problem, told me where to find the product code and got the spare part to me within a week - at no charge. Exemplary!

Needed another clip for my blind One phone call to a very pleasent lady and no problem Was sent to me in a week no problem Fantastic service ps Excellent blinds

Very prompt email reply & subsequent supply of replacement “Cord Tassel” for Duette blind. The tricky thing was finding the part name in the first place & realising that sourcing only seemed possible through Luxaflex rather than a 3rd party retailer. Fortunately Luxaflex were very responsive. Thanks Kerry for your help.

Absolutely APPALLING customer service. You lost our BEDROOM blind which needed a repair (4 week TAT). As YOU lost it (confirmed Dec) you stated it would be replaced. It has STILL not been replaced after 4 MONTHS of constant chasing AND you STILL want to charge us a carriage/packaging fee. This “customer service” has been absolutely appalling and what historically has been a reputable company is disappointing and in dire need of rescuing. Disgraceful.

Very grateful for the help finding and supplying a small part I needed for my blind. Very helpful people and the item was sourced and posted without charge. Very rare that you get service like that these days. The blind is discontinued so I guess I was lucky. Thank you to the Luxaflex UK team for helping me out.

Fantastic customer service and support from this company. This is the second time we have had dealings with them and on both occasions the experience could not have been better.

One of the blinds had the pull installed on the incorrect side. We have been trying to schedule another appointment for them to come and fix it for months now and we are not even getting any responses.

I recently had a positive experience with Luxaflex UK while dealing with a small issue with my blinds. When a cord snapped, I reached out to their customer service and was impressed by their helpfulness. They guided me on how to get the blind repaired professionally, but also offered to send me a replacement cord at no cost when I expressed interest in fixing it myself. Although the fix was a little tricky, it worked perfectly in the end. I also needed a new control unit, and the customer service, especially Kerry Haye, was exemplary in providing prompt assistance. Even without an online shop for spares, their team was responsive and efficient in mailing me the necessary parts. Having had my blinds for years, they still look as good as when they were new, thanks to Luxaflex's exceptional service. Overall, a satisfying experience.

The toggles at the end of my 30 year old blinds finally succumbed to UV light and disintegrated.

A quick email discussion regarding type and a replacement set arrived in the post. FOC

Great service - many thanks

I asked the costumer service if they have some replacement parts for a clients blinds and they send them to me, free of charge. Excellent service, I’m surprised! Well done!