Trevlig bemötande från kundservice . Samtalade med en kundtjänstmedarbetare med namnet Ibrahim. Tack för ett trevligt samtal och en bra upplevelse. Lyssna på problemet och komma snabb fram med lös... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hej Jag ger Alex 5 stjärnor Idag! Han var väldigt tålmodig, professionell och tydlig med att snabbt lösa mitt problem. Detta gjorde att jag kunde använda min telefoni tid via LycaMobile. Ett... Toon meer
Bedrijf heeft geantwoord
Super many plans to choose between and super unclear what is the difference between the plans and especially if roaming of both calls sms and data is included or not. Whatever we chose, it felt like w... Toon meer
Bedrijf heeft geantwoord
Jätte bra, marknadens bästa pris, köper 12mån - 10gb fria sms & samtal för 79,20 kr/månad. Lite jobbigt att jag efter 12 mån måste avsluta och vänta ett par dagar innan jag kan köpa om det och då vara... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contactgegevens
116 21, Stockholm, Verenigd Koninkrijk
- www.lycamobile.se
2,7
Slecht
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Antwoord van Lyca Mobile SE
Dear Hassan,
We're so happy to hear you enjoyed our service! Your kind words mean a lot to us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile SE
Kära zeba,
Vi är så glada att höra att du uppskattade vår service! Dina vänliga ord betyder mycket för oss.
Med vänliga hälsningar,
LycaMobiles team för recensionshantering,
Antwoord van Lyca Mobile SE
Dear kund,
We are so happy to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
When you buy a one-year subscription
When you buy a one-year subscription, it tricks you into thinking it will automatically renew and then you'll be charged monthly. But when you renew for another year, the fee only shows one month's worth of charges. The rules are extremely confusing.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile SE
Dear Alex,
We appreciate you sharing your experience regarding our subscription renewal process. We understand how confusing differing payment displays can be, and we are actively reviewing our communication to ensure clarity for all our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst service ever
Never received the qr to install the esim and they did not help me, how can I call them if if have not esim
18 augustus 2026
Antwoord van Lyca Mobile SE
Dear Oscar,
We are very sorry to hear about the trouble you've experienced with not receiving your eSIM QR code and the difficulty in contacting us. We understand how frustrating this must be, and we want to assure you that we are here to help resolve this issue for you. We are looking into this matter to ensure we can assist you promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Information is not available in clear…
Information is not available in clear way. For example I want to port nbr from another network to Lyca but that old nubr is not active how will I do that
19 augustus 2026
Antwoord van Lyca Mobile SE
Dear Pankaj,
We appreciate you sharing your feedback regarding the clarity of our information. We understand your concern about porting an inactive number. We are actively working to improve our guidance on such specific scenarios.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Three Days and Still No Support
Three days ago, I wanted to port my phone number to Lyca Mobile. Their website says that you first need to purchase a SIM card from them, and then you can transfer your existing number from another operator.
I went through the entire process and reached the point where, after filling out the number porting form, I’m supposed to receive an OTP code to confirm the transfer. It’s been three days, and I still haven’t received the code.
What makes it even worse is that Facebook support hasn’t replied, my email hasn’t been answered either, and when I called them, I was told that I had to send an email and that it could take up to seven days to get a response.
I know things in Sweden can be slow sometimes, but honestly, Lyca Mobile has managed to take this to a whole new level. It’s hard to believe that such a simple issue can take days just to get a response, let alone get resolved.
17 augustus 2026
Antwoord van Lyca Mobile SE
Dear Farnoud,
We appreciate you taking the time to share your experience with us. We sincerely regret the difficulties you've encountered with the number porting process and the lack of timely communication from our support channels. We understand your frustration regarding the delay in receiving the OTP code and the challenges in getting a prompt response. We are actively reviewing our processes to ensure such issues are addressed more efficiently in the future. Your feedback is invaluable as we work to improve our services and customer support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
världen sämsta scam support sänt email…
världen sämsta scam support sänt email brådskande ny kund inget svar efter två veckor bara ursäkt vi har så mycket
att göra x tre samma mail
häls 070439 64 xx leffe
11 augustus 2026
Antwoord van Lyca Mobile SE
Kære Göran,
Vi beklager at høre om din oplevelse og forstår din frustration over manglen på rettidig support. Dette er ikke det serviceniveau, vi sigter mod at levere.
Send os venligst en privat besked med dit Lyca Mobile-nummer og detaljer om dit problem, så vi kan undersøge det nærmere og hjælpe dig yderligere.
Med venlig hilsen,
Lyca Mobile anmeldelsesteam
trustpilotreview@lycamobile.com
All the time having issues with kyca…
All the time having issues with kyca mobile buying internet after a day activated why am i losing 1 day and nobody helps
18 augustus 2026
Antwoord van Lyca Mobile SE
Dear kund,
We sincerely apologize for the persistent issues you're experiencing with your mobile internet service. It's certainly frustrating to lose a day of service after activation and not receive the help you need. We understand your concern and are here to assist. Please provide more details about the problem so we can investigate and work towards a resolution for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Dåligt
Jag får int tag på kundtjänst. Inget hjälp. Och det går ej att köpa något paket förutom den dåliga 10GB för min nummer. Allt suger
18 augustus 2026
Antwoord van Lyca Mobile SE
Kære Kund,
Vi er kede af at høre om din oplevelse og de vanskeligheder, du har haft med at kontakte kundeservice og købe en passende pakke. Vi forstår din frustration og vil gerne have muligheden for at hjælpe.
Send os venligst en privat besked med dit Lyca Mobile-nummer og detaljer om problemet, så vi kan undersøge sagen nærmere.
Med venlig hilsen,
Lyca Mobile anmeldelsesteam
trustpilotreview@lycamobile.com
Transfer eSIM to new phone
I bought a new iphone and needed to set up the eSIM in my new phone. It was very unclear how to do this and customer service said I had to buy a new SIM. So in the end I paid another 99kr just to transfer to my new phone. And now I don’t know if I have 2 subscriptions or 1. And the bot chat didn’t understand any of my questions. There’s definitely room for improvement!
18 augustus 2026
Antwoord van Lyca Mobile SE
Dear Céline,
We appreciate you sharing your experience regarding the eSIM setup and the issues encountered with customer service and the bot chat. We understand how frustrating it is when processes are unclear and support is unhelpful, especially when it leads to unexpected charges. We are actively reviewing these points to improve our services and ensure a smoother experience for our customers. We are committed to clarifying our procedures and enhancing our support channels.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
oftast suger Lycas kundtjänst :-( MEN…
oftast suger Lycas kundtjänst :-( MEN nu hade jag turen att komma i kontakt med Alex E :-) vi hade ett ordentligt samtal där alla tekniska problem reddes ut! jag uppskattar kundtjänster som ger tid till kunder; i lugn och ro svarar på alla frågor etc.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile SE
Kära 1,
Vi är så glada att höra att du uppskattade vår service! Dina vänliga ord betyder mycket för oss.
Med vänliga hälsningar,
LycaMobiles team för recensionshantering,
Good customer support
18 augustus 2026
Antwoord van Lyca Mobile SE
Dear Gopi,
We are so happy to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile SE
Dear Basharat,
We are so happy to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I don't know what is wrong with this…
I don't know what is wrong with this SIM incoming calls I'm unable to get and I cannot call outgouing calls, I don't have enough time to wait on a call to speak to customer care
18 augustus 2026
Antwoord van Lyca Mobile SE
Dear Timothy,
We understand your concern regarding being unable to receive incoming calls or make outgoing calls, especially when you have limited time to wait for customer support. We apologize for the inconvenience caused.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate your service and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My bundle shows as active with 10 GB…
My bundle shows as active with 10 GB remaining, my phone has 5G and the APN is data.lycamobile.se, but mobile data doesn’t work.”
17 augustus 2026
Antwoord van Lyca Mobile SE
Dear Customer,
We appreciate you bringing this data issue to our attention. We understand your frustration with mobile data not working despite your active bundle and correct APN settings.
Please share the Lyca Mobile number and error message to check and get back with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Enastående service från Doaa! ❤️
Jag har aldrig tidigare, i något sammanhang, träffat en så tålmodig, skicklig, smart och lösningsorienterad kundtjänstmedarbetare som Doaa! Det var fantastiskt att vi lyckades lösa problemet och att jag fick hjälp av en person som det verkligen var ett nöje att prata med under tiden.
Du gjorde verkligen min dag bättre och fick mig att känna mig lugn och trygg genom att ta hand om mig hela vägen tills allt var löst!
Tusen tack, Doaa! ❤️
17 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile SE
Kära Elod,
Vi är så glada att höra att du uppskattade vår service! Dina vänliga ord betyder mycket för oss.
Med vänliga hälsningar,
LycaMobiles team för recensionshantering,
I ordered my sim card 9 days ago and it…
I ordered my sim card 9 days ago and it still didn't come. Why? No follow up or information on it either...
8 augustus 2026
Antwoord van Lyca Mobile SE
Hi Saltuk,
We understand your concern regarding the delay in receiving your SIM card and the lack of updates on your order. We regret the inconvenience caused by the delay. Please share your order/reference number through our private channel so we can check the delivery status and provide you with an update.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile SE
Dear Senthil,
We understand your disappointment and regret that your experience did not meet your expectations. We value your feedback and would like to understand what went wrong so we can assist you. Please share your Lyca Mobile number and details of your concern through our private channel so we can investigate and help resolve the issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile SE
Dear Abdul,
We're so happy to hear you enjoyed our service! Your kind words mean a lot to us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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