The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
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I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July.
Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Clock.
Love the product (clock). Quirky and fun design.
Delivered as promised and well packaged.
16 augustus 2025
Antwoord van Made In Design
Hello Graham,
Thank you for your feedback!
We’re delighted that you love your clock and enjoy its quirky, fun design. We’re also glad it arrived as promised and well packaged.
We look forward to seeing you soon,
Julie, customer service
They sent the wrong umbrella initially…
They sent the wrong umbrella initially but sorted it out relatively quickly but only after I followed up. Finally got the correct one. Boxes were badly damaged when delivered and items not in perfect condition but gave me a small refund and credit voucher for the inconvenience which was a nice gesture.
30 juli 2025
Antwoord van Made In Design
Hello Kate,
Thank you for your feedback.
We’re glad we could resolve the issue with your umbrella and provide a refund and credit voucher for the inconvenience. We apologise again for the initial mistake and the condition of the packaging.
Your comments help us continue improving our service, and we appreciate your patience throughout the process.
Best regards,
Julie, customer service
A good product
A good product, available sooner than elsewhere, delivered sooner than expected.
13 augustus 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback!
We’re pleased that the product met your expectations and arrived faster than anticipated.
See you soon,
Julie, customer service
Perfect order process
Perfect order process
Great customer service
Love my products
Excellent delivery service and communication throughout
Highly recommend using made in design
11 augustus 2025
Antwoord van Made In Design
Hello Kirsten,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your products and had a smooth experience with our ordering, delivery, and customer service. Your recommendation means a lot to us!
We look forward to seeing you soon,
Julie, customer service
Cabinets arrived as advertised and in time…
Cabinets arrived as advertised and in time stated
9 augustus 2025
Antwoord van Made In Design
Hello Eileen,
Thank you for your feedback!
We’re pleased that your cabinets met your expectations and were delivered on schedule.
See you soon,
Julie, customer service
Antwoord van Made In Design
Hello Paul,
Thank you for your feedback! We’re happy to hear that the value and fast delivery met your expectations.
We look forward to seeing you soon,
Julie, customer service
Do not order from this company if…
Do not order from this company if you're based in the UK as goods take around 3 weeks to arrive despite stating on the website it's 5-10 days. The goods I ordered despite being small and flat packed were then delivered on a pallet by an industrial lorry and the driver would not bring the goods to the door unless someone helped him load off his van. We were of course happy to help, however this was a very strange way to deliver flat packed garment rails for personal use.
18 juli 2025
Antwoord van Made In Design
Hello Laura,
We’re very sorry for any inconvenience caused during your order. The delivery delay was due to customs clearance, which unfortunately is beyond our control. Regarding the delivery method, pallets and industrial lorries are sometimes required for certain shipments to ensure safety and prevent damage, even for flat-packed items.
Throughout the process, our customer service team was available to assist you and find suitable solutions at each step, and you even mentionned that you really appreciated their professionalism.
Best regards,
Julie, customer service
Rubbish service
Despite spending £10 on postage only one delivery attempt was made and then my purchase was returned to France. No one replied to my enquiries until yesterday - more than 10 days after I first tried to contact them. I’m still awaiting a full refund. Definitely don’t recommend (& I’m not entirely convinced they’re not a scam). Either way customer service is rubbish.
31 juli 2025
Antwoord van Made In Design
Hello Annie,
We are truly sorry for the inconvenience caused with your delivery. Unfortunately, the issue came from the carrier, which was beyond our control. Your parcel was indeed returned to our warehouse, and the refund was processed on your bank account as soon as the return was validated.
We understand your disappointment and will continue working with our partners to improve this experience.
Best regards,
Julie, customer service
still haven't received it and no…
still haven't received it and no response as to where it is after nearly a month.... bad customer service and Chronopost are terrible.
31 juli 2025
Antwoord van Made In Design
Hello there,
I’m truly sorry to hear that you still haven’t received your order after nearly a month, and that you've received no update, this is certainly not, in any way, the level of service we strive to deliver.
Please rest assured that as soon as your claim reached our customer service team, we immediately forwarded it to Chronopost and requested an investigation. In fact, Chronopost has initiated an enquiry and confirmed they will get back to us no later than August 12 with more information on the parcel’s location.
We understand how frustrating this wait must be, and we will keep you informed the moment we receive their response. Again, we are truly sorry for the inconvenience this has caused.
Thank you for your patience and understanding.
Best regards,
Julie, customer service
An exceptional service.
A very straightforward online experience. Extremely helpful customer service.
12 juli 2025
Antwoord van Made In Design
Hello,
Thank you very much for your feedback!
We’re delighted to hear that your online experience was smooth and that our customer service was helpful.
We look forward to seeing you again soon,
Julie, Customer Service
Very easy to deal with & great delivery…
Very easy to deal with & great delivery service
10 juli 2025
Really pleased with the service
Really pleased with the service. My order arrived in good time.
25 juli 2025
I ordered the chairs from at a very…
I ordered the chairs from at a very competitive price with Made in Design. The customer service is very responsive and the shipping time is quick. Products arrived really well protected and packed. Highly recommended.
21 juli 2025
Good communication around delivery and…
Good communication around delivery and timings. Product as described.
4 juli 2025
Bad experience buying from retailer
Delayed shipping, bad customer service, items packaging was in such bad condition on delivery - including one table leg fully sticking out of the box - that it was a miracle nothing was damaged. Won’t buy from this retailer again.
19 juli 2025
Antwoord van Made In Design
Dear Maggie,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your negative experience with the delivery and packaging condition. The carrier faced unexpected delays at customs, which unfortunately were beyond our direct control. That said, we did our best to intervene and help expedite the process as much as possible.
We’re also sorry to learn that the package arrived in such poor condition. While it’s fortunate that the items were not damaged, this is clearly not the standard of service we aim to provide.
We’re reaching out to you via email to follow up and continue the conversation directly. Please don’t hesitate to let us know if there’s anything further we can do.
Kind regards,
Julie, Customers Service
Excellent on all counts
Fast delivery and good communication. My items, which are fragile, arrived well packaged but not overly so, so it didn't take me an hour to get into the package, and almost all the packaging was easily recyclable. Very impressed customer.
18 juli 2025
Antwoord van Made In Design
Dear Gillian,
Thank you for your review.
It appears there was a misunderstanding regarding the delivery status. Our delivery team has been in touch with you and has already contacted Chronopost to ensure your parcel is delivered as quickly as possible.
We’re closely monitoring the situation and remain available should you need any further assistance.
Kind regards,
Patrick, Service Delivery
Awful customer service
Order arrived damaged and can't get hold of anyone to discuss. Already filled in the customer contact form but no reply. Customer services number cuts out after selecting option to discuss an order.
Seems like the only way to get a response from this company is via a Trustpilot review so here we are.
Thanks
27 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We’re very sorry for the delay in responding and for the inconvenience you’ve experienced.
Due to the sales period, we are currently handling a higher volume of orders and customer requests, which may cause longer response times. That said, our customer service team has reviewed your request today and is now awaiting the additional information needed to complete the process.
Thank you for your patience, we will do our best to resolve this as quickly as possible.
Best regards,
Julie, customer service
Expensive and bad quality
Expensive and had to send my first purchase back as imperfect which was replaced by another - badly designed
27 juni 2025
Antwoord van Made In Design
Hello Moya,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your initial purchase and understand your frustration.
Please be assured that we take product quality very seriously and strive to ensure every item meets high standards. We appreciate your patience during the replacement process and will share your comments with our supplier to help improve future designs.
If there is anything further we can do to assist you, please don’t hesitate to contact our customer service team.
Kind regards,
Julie, customer service
Best regards,
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