The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
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I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July.
Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
Gemiddeld
2K reviews
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We needed the cushions for our outdoor…
We needed the cushions for our outdoor chairs. The best price was offered by this company, and
Unlike other shops they actually had them in stock. We are pleased with the purchase.
8 juli 2025
Antwoord van Made In Design
Hello Norma,
Thank you very much for your positive feedback! We’re delighted to hear that you found the cushions you needed in stock and at a great price with us.
We’re pleased that you’re happy with your purchase and look forward to serving you again in the future.
Best regards,
Julie, customer service
My order has not arrived
My order has not arrived - there has been no update from customer service having flagged the issue with them over 5 days ago.
8 juli 2025
Antwoord van Made In Design
Hello Natasha,
We sincerely apologise for the inconvenience caused. Unfortunately, the issue comes from the carrier, who has lost one of your two parcels, and the other was returned to our warehouse without explanation.
We have already initiated a claim with the carrier, as this is totally unacceptable. Our customer service team has reached out to you by email to discuss whether you would prefer a refund or a replacement, and we are currently awaiting your reply in order to proceed as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Julie, customer service
I ordered a book shelf 3 weeks ago and…
I ordered a book shelf 3 weeks ago and I still haven’t received it. The tracking number shows a delivery date from 2 weeks ago. When I call it says our agents are busy, please call later.
6 juli 2025
Antwoord van Made In Design
Hello,
We are truly sorry for the issue with the delivery of your bookshelf, as well as for the lack of responsiveness from our customer service. This is certainly not the level of service we aim to provide.
We completely understand your frustration. During the sales period, our teams are particularly busy, which can unfortunately lead to longer waiting times on the phone.
Regarding your order, we’ve checked the tracking information, and it shows a scheduled delivery date of 11/07. Deliveries to the UK can sometimes take longer due to customs procedures.
Thank you for your patience, and please don’t hesitate to contact us if you need any further information.
Kind regards,
Julie, customer service
Great service again from MiD … no-fuss…
Great service again from MiD … no-fuss buying process and really helpful solo delivery driver made things simple with the heavy/bulky items
20 juni 2025
Antwoord van Made In Design
Hello Ian,
Thank you for your lovely feedback!
We’re so glad to hear everything went smoothly and that our delivery driver was able to assist with the heavier items. It’s great to know the service met your expectations once again, we truly appreciate your continued trust in Made in Design.
Kind regards,
Julie, customer service
I purchased pendant lights from this…
I purchased pendant lights from this company. Two were faulty. They are ghosting me and will not escalate my claim. I have engaged in months of correspondence with the designers of the light fittings (all work that MID should have done). Now they refuse to communicate with me I am forced to sue them for damages in France or Mediate in a language that I do not speak. They are complete cowboys. Corporate fraud of the highest order.
5 februari 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Pauline,
We are truly sorry to hear of your continued dissatisfaction and frustration. Please allow us to clarify the steps we have taken regarding your case.
When the supplier acknowledged that the initial model you purchased was an earlier version still in stock in our warehouse, we immediately placed a new order to provide you with a replacement, at no cost, even though the product was fully compliant.
Several months after receiving your order, you contacted us again, this time regarding the other wall lights, stating they were not compliant due to minor discrepancies (a few millimetres) compared to the supplier’s technical specifications. These particular details were not listed on our website.
Throughout this process, you also engaged in direct and repeated correspondence with the supplier, despite the fact that, as they themselves confirmed, all claims must be handled through Made In Design. The supplier has since shared the full exchange history with us and confirmed that they replaced all the items free of charge, without even requesting a return of the originals.
Given this context, we must clarify that it is not possible for us to process a refund for a product that has already been replaced in full.
We understand that this situation has been frustrating, but we have remained fully engaged from the start, coordinating with Harto, relaying your concerns, and facilitating every solution offered.
We remain at your disposal should you have any further questions, and we thank you for your understanding.
Kind regards,
Julie, customer service
Straightforward buying process
Straightforward buying process. Excellent choice of items, great communication and delivery.
All you want from an online shopping experience.
2 juli 2025
Antwoord van Made In Design
Hello,
Thank you very much for your kind words!
We’re so pleased to hear that you enjoyed the shopping experience, from the range of products to the communication and delivery. That’s exactly what we aim for!
We look forward to welcoming you back soon.
Kind regards,
Julie, customer service
The pockets were great but.
The pockets were great. However the mounting clip or bracket needs x 2 fixings as without the pockets can swivel.
17 juni 2025
Antwoord van Made In Design
Hello Mark,
Thank you for your feedback.
We’re sorry if it seemed like a manufacturing issue or a missing part from the supplier. We will pass your comment on to the supplier so they can take it into consideration for future improvements.
Kind regards,
Julie, customer service
Gorgeous well designed kettle
The kettle looks fantastic and has an easy top up section on the so you don’t have to remove lid to add water.
2 juli 2025
Antwoord van Made In Design
Hello Lynn,
Thank you so much for your lovely feedback!
We're delighted to hear that you're pleased with the look of the kettle and found the top-up feature convenient, it's such a handy detail for everyday use.
We hope you continue to enjoy it!
Kind regards,
Julie, customer service
Antwoord van Made In Design
Bonjour,
Merci pour cet avis favorable.
Nous sommes contents de savoir que vous êtes satisfaite de nos services.
Au plaisir de vous retrouver,
Julie, Service Client
Antwoord van Made In Design
Hello Philip,
Thank you for your kind words!
We’re delighted you found our service reliable.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
The online service was great and the…
The online service was great and the chair is beautiful. The only issue I had was with the way the delivery men, two of them, rang the bell and left the chair in the communal area downstairs without even saying they are not bringing it up. I waited upstairs near my flat and no one came up which is very unusual as every delivery person has always delivered items by coming up the stairs, even the heaviest of items, which is extremely courteous and encourages me to use the same services again and again. The behaviour of the delivery guys that delivered the chair has somewhat discouraged me from using the company.
29 mei 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you for your kind words about our online service and your new chair, we're really pleased to hear that you're happy with the product itself.
We're very sorry, however, to hear about the way your delivery was handled. This is certainly not the experience we want for our customers. While some couriers are instructed to deliver to the door of the building, we understand that courtesy and communication from the delivery team make a big difference — especially when expectations are based on past experiences.
We’ve passed your feedback on to our logistics partner to help ensure better service in the future. Your comments are invaluable and help us hold our delivery teams to the standards our customers deserve.
We truly hope to have the opportunity to serve you again with a better experience all around.
Best regards,
Julie, customer service
UK customs issues affecting delivery
I ordered garden furniture and a dining table ages ago. Was supposed to be here on the 2nd of June. It is now more than 2 weeks late but finally they took responsibility and at least refunded the delivery cost. My suggestion to all people who reside in the UK would be to make sure there is no direct customs clearance involved for your items. If a shop imports it, there is no problem but when a company from Europe imports it, this may happen so be careful.
16 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We’re very sorry to hear about your experience, this is far from the standard we aim to provide, and we completely understand your frustration, especially during a move.
Unfortunately, without a full name, email address, or order number, we’re currently unable to locate your file and assist you properly. Please be assured that we take full responsibility for our orders and deliveries, and we’re here to help, but we need your details in order to investigate and provide a suitable solution, including any compensation where appropriate.
Please either contact our customer service team directly with your order reference, or reply to this message, so we can address this as quickly as possible.
Sincere apologies again for the inconvenience caused, we’re ready to resolve this for you.
Best regards,
Julie, customer service
Excellent advice re products
Excellent advice re products .
Prompt response to e mails
Kept up to date re shipment and arrival times
Products arrived at the designated time with no problems.
Table and Chairs by EMU look fantastic.
Thanks .
We will obviously use you again
13 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Pat,
Thank you very much for your thoughtful feedback!
We’re pleased to hear that our product advice, communication, and delivery met your expectations. It’s wonderful that the EMU table and chairs look fantastic in your space.
We very much look forward to assisting you again in the future.
Kind regards,
Julie, customer service
Buying and delivery process went very…
Buying and delivery process went very smooth - a pleasure to work with you.
28 mei 2025
Antwoord van Made In Design
Hello Bettina,
Thank you for your kind words!
We’re delighted to hear that your buying and delivery experience was smooth and enjoyable. It’s always a pleasure to assist you.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
A catalogue of errors
Ordered two things - expensive garden furniture was a total pain to arrange delivery for - multiple emails, chat messages and eventually a phone call to get it sorted. Seat cushion that was ordered as part of this delivery was wrong one for set. No one picked this up during ordering process and return process was expensive and convoluted. Expecting all original packaging to be intact is a bit ridiculous - how can I open a package without opening it?! Then ordered a mirror. Arrived smashed…. Once again a lengthy process to arrange for a new one to be sent - by which point date I needed this for had passed. Courier used did not follow instructions on where to leave parcel.
11 juni 2025
Antwoord van Made In Design
Hello,
We’re very sorry to hear about the difficulties you experienced with your recent orders. This is clearly not the level of service we aim to provide, and we completely understand your frustration.
The delay in arranging delivery for your garden furniture was indeed due to an issue with the courier, and we sincerely apologise for the inconvenience caused. As a gesture of goodwill, our customer service team sent you a gift card, and the issue was escalated to the transport provider to help avoid such situations in the future.
Regarding the seat cushion — we understand your disappointment. The incorrect item appears to have been ordered, which is why the original packaging was requested for the return. This policy helps ensure that returned products can be resold as new. That said, we made an exception and accepted the return, and your refund was processed promptly.
As for the mirror, we’re truly sorry it arrived damaged. Once your claim was received, a replacement was arranged quickly, although we understand it did not arrive in time for your intended use. We’ve also followed up with the courier to address the failed delivery instructions.
We appreciate your feedback, and we’ll use it to improve our processes. If there’s anything further we can do, please don’t hesitate to let us know.
Best regards,
Julie, customer service
We ordered from the UK and had our…
We ordered from the UK and had our purchase delivered to Italy in 6 days.
10 juni 2025
Antwoord van Made In Design
Hello Daniel
Thank you for sharing your experience!
We’re delighted that your order was delivered to Italy so quickly and that you’re satisfied with our service.
We hope to assist you again in the future.
Kind regards,
Julie, customer service
This company claim they have a phone…
This company claim they have a phone number and dedicated customer support on their website. My order is late and I have had no update on where it is or when I should expect delivery. When I tried to call multiple times throughout the day (during their working hours on a Monday) there is no one there to answer but an automated voice that says to leave an email. No one is responding to my email. Very misleading and I am now left worried and frustrated. Possibly this is a scam. Would definitely not recommend.
9 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Georgina,
We're very sorry to hear about your experience, this is not the level of service we aim to provide, and we completely understand your frustration.
Our customer service team is indeed available by phone and email during working hours, but it's possible you called at a time when all our advisors were already assisting other customers. We apologise if you were unable to get through and didn’t receive a prompt reply by email, we're actively working on improving our response times.
As for your order: our standard delivery time is 5 to 7 working days. Your order was dispatched on time, but the courier experienced a delay and your parcel was delivered on 12th June, with a 2-day delay. We’ve raised this issue with the delivery provider to help avoid similar situations in the future.
Once again, we sincerely apologise for the inconvenience and thank you for your feedback.
Kind regards,
Julie, customer service
quick delivery
Very quick, fairly priced delivery, competitive pricing, quality items. Kept up to date on when to expect order delivered.
6 juni 2025
Antwoord van Made In Design
Hello Donut,
Thank you for your positive feedback!
We’re pleased to hear you appreciated our quick delivery, competitive pricing, and quality products. Keeping our customers informed is very important to us.
We look forward to welcoming you back soon.
Kind regards,
Julie, customer service
Great product and good communication.
4 juni 2025
Antwoord van Made In Design
Hello Mark,
Thank you very much for your kind words!
We’re delighted to hear you’re happy with the product and our communication.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
Aucun contrôle qualité
Bonjour
Le 27 je reçois ma Cde de 2 lampes pierre Charpin Hay
Une est parfaite emballage scellé l’autre emballage non conforme déjà ouvert et pour cause lampe de démonstration stipuler sur le pied de lampe et pas d’ampoule.
Contact téléphonique réclamation impossible injoignable!
J’ai déposé un mail sans retour non plus
Site à fuir
27 mei 2025
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Patrice,
Merci d’avoir partagé votre retour. Nous sommes sincèrement désolés d’apprendre les désagréments rencontrés avec votre commande.
Suite à votre réclamation, notre service après-vente vous a répondu ce jour pour vous demander les éléments nécessaires à l’analyse du cas et à sa résolution. Nous vous invitons à nous les transmettre dès que possible afin que nous puissions vous proposer rapidement une solution, au choix entre le remplacement de l’article ou un remboursement.
Par ailleurs, nous tenons à vous rappeler que le délai de traitement des demandes SAV est de 48 heures ouvrées.
Nous vous remercions pour votre patience et restons à votre disposition pour toute aide complémentaire.
Cordialement,
Julie, service client Made In Design
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