Majestic Wine Reviews 

I recently visited the Guildford store to purchase some wine for an event. I know nothing about wine and was very grateful for the expert advice I received from Hannah. She picked all the wines I needed, and then another member of the team got them boxed up to be delivered to me on the day of my event. They were both very efficient, friendly and a pleasure to work with.

Been shopping at Beckenham branch for a number of years- the team in there are helpful polite knowledgeable and deliver great levels of customer service
The choice is great as are the parcel series wines- keep it up!

I love Majestic Sonning. Really good wines at a sensible price (better value than supermarkets). Friendly knowledgeable staff, always great with recommendations. Delivery as an option if we’re busy. Would recommend!

Staff, premises, choice and value for money

Just the rudest bloke ever..... Just one star because the selection was outstanding. Shame I didn't buy. Rude fella serving (or not serving?) on the phone

Visiting Henley on Thames. Went into the local store. Very helpful staff member David. A credit to the business.

Knowledgeable and friendly staff. Always such fun going there!

You stock some beautiful Italian wines that my wife and I like. They are not too costly and they are some of the best wines available at your stores. You staff are very helpful, and friendly. Very well managed at Birkdale, easy to get about and very well stocked. Getting e mails that help get us a discount. Majestic is our best shop for wines and beers

Excellent range of wines plus caring service from your store at Leatherhead . I enjoy visiting there when I need to purchase

The staff at Majestic in Weybridge are very helpful and knowledgeable.
If I ever don't find the wine that I'm looking for there is a suggestion of something similar that I may like ( or the staff will order it for me)
Always competitively priced for the quality. I know I'm going to enjoy.

Staff always friendly and knowledgeable.

You stock a great range, meaning i can often find wines i have heard of but not seen on sale elsewhere from the region I am interested in/know more about.
I can also be tempted by wines from elsewhere which, as I have resolved to buy 6 or 12 bottles, I can slip an experimental couple in with those I know or think I know, thereby broadening horizons.
The price range is good too, excellent £10 bottles for everyday drinking to much more prestigious (or pretentious?) for a special occasion.
Staff are always extremely helpful, though they cannot be expected to have an intimate knowledge of every wine I've always found them to know something about almost every bottle, and their recommendations have always proved good.

Pleasant and professional staff. Helped select the best wines.

Re Guildford store - Hannah.
I had found some wine that was a bin end that I really liked. Hannah took the trouble to source some from other branches and then deliver it. Fantastic service thank you

We have always received a really good services from the staff at Majestic in Darlington. They are helpful and knowledgeable an able to direct us to the kind of wine we prefer.

I ordered a case of wine from Majestic Wine after hearing good things about them from colleagues.

My order arrived on 18/06 around noon, but 6 bottles were the wrong product – an Extra Dry sparkling wine instead of the wine I had ordered. I contacted customer service immediately and explained the problem. I also said that if my chosen wine was unavailable, I would be happy to accept a similar alternative, provided it was a Brut ( as that was what I had originally ordered) or Extra Brut sparkling wine.

A replacement delivery was arranged, but the replacement bottles were also the wrong product. The delivery driver contacted his manager, reviewed my order confirmation, and took photos of the wine listed on Majestic's website. The incorrect bottles were collected.

Later that day, another delivery arrived containing exactly the same incorrect wine that I received on Thursday. Once again, the driver contacted his manager, took photos etc. After discussions with his manager, all of the bottles that I did not want were collected, and I was told that a manager would contact me to discuss a solution. I explained that I would prefer a practical resolution rather than simply placing a new order, as the quantity involved would not qualify for free delivery.

That was several days ago.

Since then, I have received no phone call, no email, and no refund. It is now Tuesday afternoon. At this point, I paid for wine, received the wrong product, returned everything they asked me to return, and I am left with neither the wine I ordered nor my money.

Mistakes can happen, but the lack of communication and failure to resolve the issue is extremely disappointing. Until this matter is resolved, I cannot recommend Majestic Wine based on my experience.

Extensive range of wines at fair prices, friendly faces and convenient oening hours.

All the staff, led by Chris the manager, have a passion for and knowledge of wine that they want the customer to benefit from and share in.

I regularly use both Chester and Wrexham as I live in between both stores.
The service and especially advice I get at Wrexham is outstanding. No pressure just informed answers to my many questions. I actually enjoy spending money in your store.