I’ve been with Mamedica now for almost two years. My onboard experience was difficult because of poor communication between them and my GP. Once sorted I’ve had a pretty good customer and patien... Toon meer
Bedrijf heeft geantwoord
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I’ve been with mamedica for a year now, I’ve just had my 3rd appointment with dr Thomas Bourinaris and I’d just like to say how pleased I am with my treatment plan and how much information and help I... Toon meer
Bedrijf heeft geantwoord
Spoke to Yousef today he was so helpful after many weeks of resolving my medical paperwork he onboarded me, I have my appointment on Monday, so happy for this, Mamedica are so helpful and make the pro... Toon meer
Bedrijf heeft geantwoord
I have been with mamedica for over two now and have received great patient support. Last month i had one pack of flower missing from my prescription, phoned mamedica and received great support from Vi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contactgegevens
Verenigd Koninkrijk
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
Houd rekening met het volgende
4,6
Uitstekend
2K reviews
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They sent me my medication and one…
They sent me my medication and one product names didn't match my prescription. I then went on to open the others and one was so wet a grinder would be pointless and the other was tiny nugs and sticks. I phoned up let them know and they sent me a email saying dear t (not my name,) it can take up to 8 weeks to investigate and resolve. What is there to investigate for 8 weeks? You sent me out the wrong controlled drugs. It isn't on my prescription so police could technically take it if encountered. It's clear the pharmacy team are at fault. Because of this I'm expected to have medication to last me a week instead of 4, I can't do that so mamedica has basically forced my hand to accept faulty products and one illegal product. I've referred numerous people to them, i shouldn't have.
26 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for contacting us and for explaining what has happened. We completely understand why you are concerned and frustrated, particularly regarding the product that you believe does not match your prescription and the condition of the other products you received.
We are sorry that you have had this experience and also apologise that your previous communication was addressed incorrectly. We appreciate that this would have added to your frustration, especially when you were already raising concerns about your medication.
To allow us to investigate the complaint fully, please provide the information requested on the product complaint form on our website
I was very impressed with the services…
I was very impressed with the services provided by the team today. The issue was rectified in a few hours and the team were very professional, efficient and friendly through out.
24 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that your issue was resolved within a few hours and that you found our team professional, efficient and friendly throughout.
We really appreciate your kind words and It’s wonderful to know that we were able to provide the level of service you expected.
Thank you again for your support and for taking the time to let us know about your positive experience.
Who ever is in charge at Mamedica…
Who ever is in charge at Mamedica, please listen carefully!
Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, made a stressful situation so easy to deal with and was a pleasure to talk to the whole time.
As a whole I have had nothing but good experiences with Mamedica but Adam is definitely on another level when it comes to customer service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your fantastic feedback. It is wonderful to hear about the positive experience you had with Adam and our Repeat Prescription Team.
We are especially pleased to hear that Adam was able to turn what could have been a stressful situation into a much easier and more positive experience. His helpfulness, enthusiasm and friendly approach are exactly the qualities we value in our team.
Adam will be delighted to know that his support made such a difference to you.
Thank you also for your continued support of MAMEDICA and for taking the time to recognise Adam's hard work. Feedback like this really does mean a lot to the team.
Been with mamedica since march this…
Been with mamedica since march this year, so far iv had fine enough service over the phone when it comes to answering question's
my biggest complaint is the lack of budget option's in stock, its the only reason why im currently considering looking at other clinic option's
Some pharmacy's like IPS are offering strains for as little as 29.50 which is highly valuable to someone on benefits or low income
im sorry but the 200£ upfront for being on welfare just for free shipping isnt an incentive when the products available start at 50£+ most the time with quite a limited selection below 60£ Which is why i use flex, 10£ shipping every month is a nothing burger in comparison to the lack of budget option's and 200£ upfront to someone on limited income
Please for the love of god, look into stocking some more budget friendly brands too like huala, four, and big narstie ect ect.
21 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for taking the time to share your detailed feedback with us.
We are pleased to hear that you have generally received good service from our team when contacting us with questions. However, we are sorry to hear about your concerns regarding the availability and range of more affordable treatment options.
We understand how important it is for patients on a limited income to have access to a wider range of budget-friendly options. We also appreciate your feedback regarding the membership cost and the fact that free delivery may not feel like an incentive when more affordable products are not consistently available.
We will make sure your feedback is passed on to the relevant department for consideration, including your suggestions regarding more budget-friendly brands and a wider choice of products.
We really appreciate you taking the time to provide such detailed and constructive feedback. We hope this can help us improve the range of options available to our patients in the future.
I am very happy with the level of care…
I am very happy with the level of care and professionalism that Mamedica provide , very efficient in sending meds out to me , & great patient support at the pharmacy spoke to Vinny who was very kind and helpful with my issue and resolved it very quickly as I really struggle with phone calls he eased my anxiety 10/10 👍
20 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
We are delighted to hear that you are very happy with the level of care and professionalism provided by MAMEDICA, and that you have found our service efficient and supportive.
It is especially lovely to hear that Vinny was kind and helpful when assisting you. We are pleased that he was able to resolve your issue quickly and help make the phone call feel more comfortable for you.
Thank you again for your 10/10 rating and for recognising the support you received.
Customer service is second to none
Customer service is second to none, im kept well informed every step, the guys on the phone are always friendly and helpful. Can't recommend highly enough
20 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your fantastic feedback and for taking the time to share your experience with us.
We are delighted to hear that you have found our customer service excellent and that you are kept well informed throughout the process. It is also great to hear that our team are always friendly and helpful when you contact us.
Your recommendation means a lot to us, and we will be sure to share your kind words with the team.
Thank you again for your continued support and for recommending MAMEDICA so highly.
Been with mamedica Over 12months and I…
Been with mamedica Over 12months and I can say there amazing
20 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that you have had such a positive experience with MAMEDICA over the past 12 months. It means a lot to us to know that you feel well supported and have found our service to be amazing.
Thank you for taking the time to share your experience with us. We truly appreciate it.
Nicola wiseman very helpful & friendly
Nicola wiseman very helpful & friendly. Great customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you very much for your lovely feedback.
We are delighted to hear that Nicola was helpful and friendly and provided you with great customer service. Nicola will be very pleased with your kind comments on to her, as we know she will really appreciate it.
Thank you again for taking the time to share your positive experience with us.
Easy to Jodie went out of her way to…
Easy to Jodie went out of her way to help me brilliant customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you very much for your kind feedback.
We are delighted to hear that Jodie went out of her way to help you and provided such brilliant customer service.
Thank you again for taking the time to share your positive experience with us.
When ever I have had an issue/problem
When ever I have had an issue/problem
Nicola has always managed the situation
With calm and professionalism. Which is much appreciated.
18 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you very much for your kind feedback. We really appreciate you taking the time to share this with us.
It is lovely to hear that Nicola has been able to support you with calmness and professionalism whenever you have experienced an issue.
Thank you again for your kind words and for recognising Nicola’s support.
Mamedica dispensary problems again….
Terrible communication from most of the dispensary team, also seems like there is little or no patient care , failed to fulfill my prescription and then tried to tell me I would have to for-go the current prescription cycle and they would dispatch my medication as my next prescription cycle instead?
This will obviously have a knock on effect with my pain management leading to increased/ unmanaged pain and discomfort to myself.
Really frustrating and extremely disappointing.
This is the third issue I have had with this dispensary, having given them the benefit of doubt twice previously I now feel I have no choice but to find an alternative dispensary sadly as there is a complete lack of trust between myself the patient and the Mamedica dispensary.
As I pointed out to the customer service manager during the conversation we had previously (in June),
the customer service telephone number that is clearly written on Mamedica website is not correct making it impossible to contact them if any patient does have any issues arriving from the medication.
Along with the incorrect opening hours , still have not been changed and I wonder if this is a tactic to stop people contacting them.
I am now wondering if they are a genuine medically orientated company or not.
Please be aware of these observations and
Use at your own risk.
17 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for taking the time to share your concerns with us. We understand how frustrating and disappointing this experience has been, especially as a delay in receiving your medication can affect your pain management.
We can confirm that your concerns have been treated as a formal complaint and that the matter has been reviewed and resolved today.
We are sorry that your experience with our Dispensary Team left you feeling that there was a lack of communication, support and patient care. We understand how worrying it can be to be unsure about when you will receive your medication, particularly when you rely on it to manage your pain.
We also acknowledge your concerns about the contact details and opening hours on our website. We understand how important it is for patients to have clear and accurate information when they need to contact us about their medication.
Your feedback has been taken seriously and shared with the relevant teams for review. We are sorry that your previous experiences have affected your confidence in our service, and we appreciate you giving us the opportunity to address your concerns.
We hope that the resolution provided today helps to restore your confidence in our service.
Thank you again for bringing this to our attention.
I just want to thank Nicola wiseman one…
I just want to thank Nicola wiseman one of your employees from the patient support team for her assistance today with helping me sort the tracking out for my parcel, Nicola’ has been fantastic and got the problem I had sorted
17 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for taking the time to share your lovely feedback about Nicola Wiseman.
We are delighted to hear that Nicola was able to assist you with the tracking of your parcel and get everything resolved for you. It is wonderful to hear that she provided such fantastic support and made a positive difference to your experience.
We will make sure your kind words are shared with Nicola and her team. Feedback like this is greatly appreciated and is a lovely recognition of the care and support she provides to our patients.
Thank you again for taking the time to let us know, and we are very pleased that your issue has now been resolved.
Dave from Patient Support was amazing
Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he had done for me. Great communication and customer service, much appreciated. Thank you Dave!
17 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Dave from our Clinic Patient Support Team was able to listen to your needs, respond promptly and take proactive steps to find a solution for you. It is fantastic to hear that he also followed up with a call to ensure you were kept informed and knew exactly what had been done.
We truly appreciate your kind words about Dave’s communication and customer service. Dave will be happy to hear your feedback on to him and recognise the excellent support he provided.
Thank you again for your feedback. It means a great deal to our team, and we are very pleased Dave was able to make your experience a positive one.
Thanks to Nicola for going above and…
Thanks to Nicola for going above and beyond in making sure my medicine get dispensed quick,sharp fast and secure.
Great service as always.
17 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for taking the time to share your kind feedback.
We are delighted to hear that Nicola went above and beyond to ensure your medication was dispensed quickly, efficiently and securely. We will be sure to pass your lovely comments on to Nicola, as we know how much recognition like this means to our team.
It is wonderful to hear that you continue to receive great service and that Nicola was able to make a positive difference to your experience.
Thank you again for your kind words and for choosing Mamedica.
Grateful for the help I received.
I have nothing but praise for the help I have received from Marc Garcia, he has been incredibly patient and helpful navigating me through the complete process.
As a complete technophobe I frequently get confused online so I was grateful that Marc took the time and patience to help me through the process.
14 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your wonderful feedback. We are delighted to hear that Marc was able to make the process feel easier and less overwhelming for you.
It is fantastic to hear that he was so patient, supportive and took the time to guide you through each step, especially when navigating things online can sometimes be challenging.
Marc will really appreciate knowing how much his help meant to you. Thank you for taking the time to recognise his support.
Transitioning from another medical…
Transitioning from another medical provider. Couldn’t have been any smoother. Jodie was an absolute star with her assistance.
10 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that your transition from another provider was smooth and straightforward.
It is wonderful to hear that Jodie was so helpful throughout the process. Jodie will be thrilled to know she made such a positive difference.
Thank you for choosing MAMEDICA, and we look forward to continuing to support you!
Fantastic and professional service by Nicola.
Excellent service from Nicola at MAMEDICA. She was super friendly, quick to respond, and resolved everything perfectly. Thank you, Nicola, for your brilliant support!
13 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your fantastic feedback. We are delighted to hear that Nicola was friendly, responsive and able to resolve everything for you so smoothly.
Nicola will be very pleased to know how much you appreciated her support.
Thank you again for taking the time to share your experience with us.
Only been with them a short time
Only been with them a short time. Most staff are very helpful. I am going on holiday soon after joining and the team have done everything so far to make things clear and easy to follow.
13 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for sharing your experience with us. We are delighted to hear that, even though you have only recently joined, you have found the team helpful and supportive.
It is great to know that we have been able to make the process straightforward and provide you with clear information, especially with your holiday coming up. We hope you have a fantastic time away and look forward to continuing to support you on your journey
I AM FAIRLY NEW TO ALL THIS
I AM FAIRLY NEW TO ALL THIS, THIS COMPANY TOOK ADVANTAGE OF ME THROUGH EVERY PROCESS. I PAID ONE OFF PAYMENT TO SIGN UP. 100-150 OR WHATEVER, THEY TOOK LIKE 3/4 DAYS TO INVOICE MY PRESCRIPTION AND INSTEAD INVOICED ME FOR THE FOLLOWING CONSULTATION ONE MONTH LATER FIRST WHICH I HAPPENED TO PAY IMMEDIATELY THEN INVOICED ME FOR PRESCRIPTION AFTER, I PAYED LIKE 250-300 UPFRONT FOR POOR QUALITY PRODUCT ALSO BOUGHT A VAPORISER. THEN THEY CALL ME WHILE IM IN RURAL LOCATION POOR SIGNAL WHILE IM AROUND MY KID WHICH I WONT FEEL COMFORTABLE TALKING AROUND A 6 YEAR OLD. ON THE SPOT WHEN I SAY ITS NOT A GOOD TIME I SHOULD HAVE BEEN INFORMED I WILL BE CHARGED FOR A NO SHOW IF I CANT COMPLETE THE CONSULTATION I COULD HAVE ARRANGED SOMETHING BUT WHEN THEY SAY ITS FINE WE WILL RESCHEDULE AND THEN TELL ME I NEED TO PAY ITS A VIOLATION. YOU GUYS HERE TO ACTUALLY PROVIDE A PROFESSIONAL SERVICE OR YOU JUST AN ORGANISATION THATS FOUND LOOPHOLES TO SCAM PEOPLE THROUGH THEIR VULNERABILITIES USING THE NHS NAME AS WELL FOR A FULL SCALE SCAM.
13 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for your email.
Unfortunately, we are unable to locate your details based on the information currently available, so we are unable to investigate your concerns at this stage.
Could you please provide the information requested on this website. Once we have the necessary details, we will be able to investigate the matter thoroughly and provide you with an appropriate response and assist you with investigation.
Thank you for your cooperation. We look forward to hearing from you.
Spot on service from start to finish
I was definitely a bit nervous before my consultation, but the doctor made me feel completely comfortable right away. They actually took the time to listen to my pain issues and answered all my questions without rushing me. The whole process after that was super quick, MDT approval was sorted in no time and my first prescription is arriving tomorrow. I haven't tried the medication itself yet, but the customer service and speed have been top-tier.
6 augustus 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for taking the time to share your experience with us. We are delighted to hear that your consultation went smoothly and that your doctor made you feel comfortable and took the time to listen to your concerns and answer your questions.
It’s also great to hear that the MDT approval and prescription process were completed quickly. We hope your first delivery arrives safely and that you have a positive experience with your treatment.
Thank you again for your kind words regarding our service and customer support. We really appreciate your feedback.
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