The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could have given more stars for Saxon Accident Repair, I would. From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky... Toon meer
Bedrijf heeft geantwoord
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came... Toon meer
Bedrijf heeft geantwoord
This is the first time in 40 years of owning and riding motorcycles that I've had to make an insurance claim. The staff at Markerstudy were so professional and patient with me. They kept me upto dat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contactgegevens
45 Westerham Road, TN13 3QB, Sevenoaks, Verenigd Koninkrijk
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good Service kept well informed…
Good Service kept well informed throughout and car looking good.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Dennis, I'm delighted to hear that you experienced great service and were kept updated on your vehicle's progress. It is wonderful to know that you are pleased with how your car looks. We truly appreciate your positive feedback. Thanks, Pete
AVOID AT ALL COSTS.
I’ve been put into these insurers multiple times over my driving years, but for the first time in my life I’ve had to claim recently.
Firstly their phone system is easily the worst I’ve encountered. It uses a Computer/AI that cannot understand anything you say, asking every detail under the sun.
When you do get through, you’re met with (at lease human!) incompetence. My car was referred to multiple places by accident, ultimately leading it to be sent to a local Bodyshop by mistake delaying the process further.
On top of that,They allow CoPart to decide whether the car is written off, as well as the value (that’s copart, who’s business is selling write offs… conflict of interest much?
The value given was NOT market value (the value needed to replace the car like for like). It wasn’t a million miles off, so I asked for it to be reviewed. I’ve been told this is industry standard procedure. However, rather than Copart review their offer, they send it back to Markerstudy as a complaint. When you call Markerstudy and spend 20 minutes battling their computer system, you’re stone walled by “customer service” telling you the complaint service takes 8 WEEKS. And NOBODY can give you a timeline, NOBODY will escalate your complaint.
So in total that makes 10 weeks without a car I’m still paying finance on. Still paying tax, and probably insurance somewhere too.
I cannot tell you how stressed, anxious and angry they’ve made me throughout this claim process. It not only makes me not want to use them ever again, but it makes me want to never drive again.
They’re doing their best to squeeze me and I’m sick to death of their practises.
19 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jason, thanks for leaving a review. Firstly I'm sorry to learn with your experience with the automated systems and the issues you have had with the value of your vehicle.
If you have not been able to agree a value with the Copart is it referred to the complaint department. While the complaints department will attempt to resolve all complaints as soon as possible, they do have a maximum of 8-week to review any complaints.
If you would like e-mail your details to Customersupport@Markerstudy.com I'll be happy to look into this for you.
Thanks, Pete
Selected repairer gave good service…
Selected repairer gave good service with an excellent repair, delivered on time. There was face to face discussion with technician at handover of car for repair and on collection.
Differed from the initial discussion with Markerstudy which appeared to be a call centre either reading a AI script or a AI Agent.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Richard, thank you for sharing your feedback with us. We are glad you enjoyed your experience with the repair team, appreciated the direct communication during car handover, and received your vehicle back on schedule. We also hear your comments regarding the initial phone interaction feeling somewhat automated. We value this input as we continuously work to ensure our communication feels personal and helpful at every stage of the process. Regards, Dane
The whole process took far to long due…
The whole process took far to long due to you lot not just getting on with it.
6 oktober 2026
Antwoord van Markerstudy
Hi Peter, thank you for your feedback. We regret the delay you experienced and are reviewing our process to speed things up. I've located your claim and forwarded your concerns to the claims team and complaint department to review. You may forward further clarification of your concerns to Customersupport@Markerstudy.com. Thanks, Dane
Customer service
The garage carrying out the repairs where excellent - I did have to chase the insurance company at first but once I did they were very quick and responsive
10 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Mrs Gee, we are glad to hear the garage provided excellent service. We appreciate your feedback regarding the initial delay and are glad we resolved it quickly for you. Thanks. Dane
Good service all round
Polite and friendly staff. Work carried out was faultless and very flexible in terms of drop off and collection of my vehicle. Definitely recommend.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Neil, we are delighted to hear that you found our team polite and welcoming. It is wonderful that you were pleased with the quality of the work on your vehicle and appreciated the convenience of our flexible drop-off and collection options. Thank you so much for your kind recommendation! Regards, Dane
Autoworx made a really good job of the…
Autoworx made a really good job of the repair it was that good you would never know the car had been damaged, an excellent job , And the customer care team was exceptional .
2 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, I am pleased to hear that you are so happy with the quality of the repair and that your vehicle looks good as new. It is wonderful to know our customer care team provided exceptional service throughout your experience. Thanks, Dane
Appalling communication. Took 9.5 weeks to repair during which…
Took 9.5 weeks to repair during which time I was advised they were awaiting parts then it was in the strip shop, back to awaiting parts, back in the strip shop. Told Friday they were awaiting parts then Monday morning was told it was ready to collection, bearing in mind they are closed weekends! I'm then expected to drop my plans at a few minutes notice and return the hire car. Later same day it's not ready. They rang Tuesday and said to collect Thursday then rang Wednesday morning and told I needed to return hire car that day. Absolutely appalling communication. Been advised all along that car was being repaired at my local branch in Rochester, it was actually in Sittingbourne. Was taken to Rochester for me to collect, told it had been cleaned but car was filthy inside and out. Chipped paint to rear door that wasn't there before. Told it had a new wheel but they hadn't bothered resetting it so as I drove away car was showing warning tyre pressure, had to drive back to get it reset. Front number plate still broken so car wasn't actually ready was it. Told new one on order, really they'd had the car 9.5 weeks why hadn't they ordered it in the beginning? Report showed headlight vandalised - it was clearly damaged in the accident but luckily I have photos of this. I rang more than once to query this, no-one called back, I had to keep ringing them. Still no call re number plate either.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jan, thank you for taking the time to provide such detailed feedback regarding your recent repair experience. We recognise how frustrating it was to endure a nine-and-a-half-week wait, confused timelines regarding parts and vehicle location, and sudden notifications about returning your rental car. The lack of clear communication, missed callbacks, and uncoordinated updates between branches fall far short of the standards we aim to uphold. We also note your concerns regarding the vehicle's cleanliness upon collection, the unaddressed paint chip, the unresolved tire pressure warning, the damaged license plate, and the discrepancies noted on the repair report. Your experience has been documented, and we are reviewing our internal processes, quality control checks, and communication protocols across both locations to ensure these failures in service and vehicle handover are fully addressed and prevented in the future.
We take your feedback very seriously, and we would like to investigate the issues you've raised regarding the claim. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Excellent and professional from start…
Excellent and professional from start to finish
5 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Ros, we are so glad to hear that you had a seamless and top-quality experience with us. Thank you for taking the time to share your kind feedback and for recognizing our team's high standards. Regards, Dane
Good communication
Good communication through the whole process and even cleaned the whole car afterwards.
Can't fault the workmanship either.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jerry, I am delighted to hear that you experienced clear communication throughout the repair process and enjoyed returning to a freshly cleaned vehicle. We truly appreciate your feedback regarding our high standard of work. Thanks, Dane
Excellent service
Excellent service. Stacey was very helpful throughout the repair process.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Elaine, we are so pleased to hear that you experienced excellent service and that our team member kept you well supported throughout the entire restoration process. Thank you for sharing your positive feedback with us. Regards, Dane
Brilliant from start to finish would…
Brilliant from start to finish would highly recommend
5 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Stephanie, we are glad you enjoyed your seamless experience and truly appreciate your high recommendation. Regards, Dane
Antwoord van Markerstudy
Hi Mike, I'm glad you enjoyed your experience with us. Thank you for taking the time to share your review. Regards, Dane
Drakes, a great local business!
Drakes were very professional, their service was excellent, completed to my complete satisfaction in a timely manner. They kept me informed and consulted about options which, were available to complete the repairs. Their staff were very helpful and went out of their way to make the process easy for us. I would definately recommend them.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, It is wonderful to hear that you had such a great experience with our team. We are delighted that you were satisfied with the prompt service, clear communication regarding your options, and the helpful support provided throughout the repair process. Thank you so much for your kind feedback and for recommending our business! Regards, Dane
Misleading and deceptive company
Misleading and deceptive company. One of their drivers hit my car. I subsequently received a text asking me to follow a weblink, which I did so after checking with the driver. This weblink wanted me to 'accept their offer' to pay for all damages to my car. I was a bit skeptical so called MISL's mainline and was told this was an automated text sent to all individuals involved with an incident with MISL, however they would not be offering such a service. I feel this is quite deceptive and clearly they have misled me somewhere along the way.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Simon,
I'm sorry to hear about your experience following the incident and understand your frustration regarding the text message you received. We strive to maintain clear and honest communication, so it is concerning to learn that this situation caused confusion and left you feeling misled.
We would appreciate the opportunity to look into this matter further and review how your case was handled. Please reach out to us at customersupport@markerstudy.com with the claim reference details or your vehicle registration so we can investigate what happened and assist you properly.
Kind regards
George
Progress reporting has been excellent…
Progress reporting has been excellent and timely, likewise the quality of the repair. The one negative is that the windscreen washer did not work and the vehicle had to be returned.
I have found the different communications from Adrian Flux, Markerstudy, Vizion and Pentagon all rather confusing. Wouldn’t it be better to have a central communication hub? It seems that all these agencies are already in communication with each other.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Thank you for sharing your feedback with us and for giving us a five-star rating. We are glad you enjoyed your experience with the overall quality of the fix and our regular updates throughout the process.
We also recognize the inconvenience caused by having to bring your vehicle back to address the issue with the fluid sprayers. Furthermore, we appreciate your thoughts regarding the multiple points of contact. Thanks, Pete
Everything was organised picking my car…
Everything was organised picking my car you and having courtesy car . My car didn't take to long it was like a new car I want to thank all the staff for everything mariamay thank you all
4 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi its wonderful to hear that your vehicle was returned to you so quickly looking as good as new. We are delighted that the pickup service and replacement vehicle made the process smooth for you. Thank you for your kind words and for taking the time to share your feedback with our team. Pete
Clear and quick response to clain…
Clear and quick response to clain enquiries and processing.
20 september 2026
Antwoord van Markerstudy
hi Mohammad, I'm glad to hear that you experienced clear communication and efficient handling during your claims process. Thank you very much for taking the time to share your positive feedback with us. Pete
This is the first time in 40 years of…
This is the first time in 40 years of owning and riding motorcycles that I've had to make an insurance claim. The staff at Markerstudy were so professional and patient with me. They kept me upto date with my claim and were very supportive.
They made the whole process go smoothly.
Thank you for being patient to an old man who is slow on computers and not upto date with technology
7 september 2026
Antwoord van Markerstudy
Thank you for taking the time to share such a wonderful review. Making an insurance claim for the first time after decades of riding can certainly feel overwhelming, so it is fantastic to hear that our team was able to put you at ease. We pride ourselves on being understanding, patient, and supportive, especially when navigating digital processes. It is great to know that clear communication helped make the entire experience smooth and stress-free for you. Thanks, Pete
Absolutely superb from start to finish.
29 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
hi Terry, I'm glad you enjoyed your experience with us. Thank you for taking the time to share such wonderful feedback about your seamless visit. Thanks, Pete
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.