The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could have given more stars for Saxon Accident Repair, I would. From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky... Toon meer
Bedrijf heeft geantwoord
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came... Toon meer
Bedrijf heeft geantwoord
This is the first time in 40 years of owning and riding motorcycles that I've had to make an insurance claim. The staff at Markerstudy were so professional and patient with me. They kept me upto dat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contactgegevens
45 Westerham Road, TN13 3QB, Sevenoaks, Verenigd Koninkrijk
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Uitstekend
7K reviews
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Great customer service
I had a great experience with Steer Prestige Maidstone and would definitely recommend them.
There were some significant delays getting parts for my Alpine, but these were completely outside of Steer’s control. Despite this, the team did everything they could to keep me updated and minimise the disruption.
What really impressed me was that, when I needed the car for a trip to Europe, they were willing to get it back on the road before completing the full repair. They worked around the parts delays and made sure I could actually use the car, with the remaining work to be completed once the parts arrived. That flexibility made a huge difference.
The quality of the repair work itself has been excellent, and the car was returned looking fantastic.
A particular mention has to go to John and Lee, who were both extremely helpful throughout. They kept me regularly updated, answered my questions and genuinely seemed to care about getting everything sorted properly.
Overall, a really positive experience with Steer Prestige Maidstone. Despite the unavoidable delays with parts, the communication, flexibility and quality of work were excellent. I wouldn’t hesitate to use them again.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, I'm glad you had such a positive experience with our team and truly appreciate your thoughtful recommendation. It means a great deal to us to know that our efforts to support you during an unexpected waiting period for components made a meaningful impact on your situation. We always aim to be as adaptable as possible, so we are pleased our team could accommodate your travel plans to Europe by making your vehicle road-ready before finalizing the remaining work. Hearing that you are delighted with the standard of the completed work and the overall appearance of your vehicle is wonderful news. Our staff takes great pride in providing clear updates, answering every question, and delivering high-quality care to ensure your peace of mind throughout the entire process. We will certainly pass along your kind words to the team members who assisted you, as they will be delighted to know their dedication made a difference. Thank you once again for taking the time to share your feedback with us. We look forward to assisting you again in the future whenever you need our services. Thanks, Pete
The company went out of their way to be…
The company went out of their way to be helpful and punctual. Excellent workmanship and presentation.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, I'm so pleased to hear that our team provided such helpful and timely service. It is wonderful to know you were impressed with the high quality of our work and overall presentation. Thank you so much for taking the time to share your positive feedback. Pete
The repairers steer group excellent…
The repairers steer group excellent work and a shout out to the delivery driver ,awesome bloke
2 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Matthew, I'm happy to hear that you experienced excellent work on your vehicle repair. It is also wonderful to know that our delivery driver made such a great impression on you with their service. Thank you for taking the time to share your positive feedback with us. Pete
At the start of me dealing with…
At the start of me dealing with Markerstudy I had to wait a long time to get through to anyone and when I eventually did they said they couldn't deal with enquirie, but eventually I got there in the end when someone rang me and asked was there anything he could do to help regarding my claim which he did and he understood my personal circumstances which was greatly appreciated and it has helped me a lot going forward so thank you (Matthew) for excellent customer service and listening to my personal circumstances.
21 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Greg, thanks for feedback and are glad to hear that your experience ended on such a positive note. We recognize that the initial delay and difficulty reaching our team caused frustration, and we sincerely regret the inconvenience you faced at the beginning of your claim process. Providing prompt support is important to us, and we are working to improve our call waiting times and initial inquiries handling. Thank you for sharing your experience with us. Pete
Very efficient well supported throughout
Very efficient well supported throughout
1 oktober 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, I'm pleased to hear that your experience was smooth and that you felt fully guided throughout the entire process. Thank you so much for sharing your positive feedback with us! Pete
Good but too many actors involved in claim process
Everything worked out fine in the end. The only reason why not 5 stars? There are so many role players involved with a claim (I counted five from start) and one needs to navigate between these and try and connect the dots and where to go next or return to. Markerstudy emails invariably read: "do not reply to this email", so no assistance there on trying to figure out where to go from when you are trying to navigate this quagmire. So you need plenty of patience and a lot of time on hand. But kudos to their customer relations department if you have a complaint.
4 september 2026
Antwoord van Markerstudy
Hi I'm pleased that your experience ultimately reached a successful conclusion, and we truly appreciate you taking the time to share your 4-star review with us. We hear your thoughts regarding the complexity of managing multiple representatives during a claim, as well as the frustration caused by automated communications that prevent direct replies. We are also glad our customer relations team was able to assist you effectively when you voiced your concerns. Thank you again for your valuable feedback, as it helps us identify areas where we can improve our services. Pete
Most things happened on time but the…
Most things happened on time but the pickup was botched & part of the repair was incomplete.
16 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, I appreciate your feedback and are concerned about the pickup and incomplete repair. If you would like me to look into this for you please e-mail your details to Customersupport@Markerstudy.com
Excellent service
Excellent service, friendly and helpful. Customer relations first class always with a smile.
The only disappointment was that the boot had not been cleaned after the boot repair.
24 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
hi Jeffery, I'm happy to hear you received excellent service and found our team friendly and helpful! I appreciate your kind words. I'm sorry the boot wasn't cleaned after its repair and I'll feed this back to the repairer.
Very good customer service
30 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi I'm happy to hear that our customer service met your expectations. We truly appreciate your kind words and positive feedback. Thank you for sharing your experience with us. Pete
Excellent service
Great communication
Quick action
Excellent service
Friendly staff
30 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Megan, I'm happy to hear that our communication, quick action, excellent service, and friendly staff made such a positive impression. We truly appreciate your kind words. Pete
Very professional with effective…
Very professional with effective communication.
My car looks brand new.
Would recommend.
28 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, we are so pleased to hear that you found our service professional and our communication effective. It's wonderful that your car looks brand new! Thank you for your recommendation. Regards, Dane
Very good had to wait a bit longer as…
Very good had to wait a bit longer as parts not available but all in all good job car looks great
29 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Simon, we're so glad to hear you're pleased with the final result! We appreciate your patience while we waited for parts to become available. Regards, Dane
Very quick and professional
Very quick and professional. Excellent value, thank you
1 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Manjit, we're so happy to hear that you found our service quick and professional, and that you felt it offered excellent value. Thank you for your positive feedback! Regards, Dane
What a fabulous service
What a fabulous service, from beginning to end. No stress, always updated.The service was 10 out of 10,staff were very helpful and polite at all times. Brilliant customer service. Thank you all very much. Kind regards
21 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
hi James I'm so pleased to hear you found our service fabulous from beginning to end, and that you were always updated. It's wonderful to know our staff were helpful and polite, providing brilliant customer service. Thanks, Pete
Steer were excellent service
Steer were excellent service, communication and attention to detail was exceptional
25 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, I'm pleased to hear that our service was excellent and that our communication and attention to detail were exceptional. Thank you for your positive feedback. Pete
Excellent service from start to finish
Excellent service from start to finish. Kept fully updated with the repairs .
24 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Julie, I'm delighted to hear you experienced excellent service from start to finish and were kept fully updated with the repairs. We appreciate your positive feedback. Thanks, Pete
Swift work; excellent communication
The repairs were carried out very swiftly and communication throughout was excellent
21 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Mike, I'm pleased to hear that the repairs were completed quickly and that you found our communication to be excellent throughout the process. Thank you for your positive feedback! Pete
Antwoord van Markerstudy
Hi Susan, I'm so glad to hear that our staff was helpful, professional, and empathetic during your experience. Thank you for sharing your positive feedback with us! Pete
Every thing went very easy
24 september 2026
Antwoord van Markerstudy
Hi Terence, I'm so pleased to hear that everything went very easily for you. Thank you for taking the time to share your positive experience with us! Pete
Prompt efficient service
Took my car in early morning for a bumper replacement, was ready for me mid-afternoon
Friendly helpful team on the phone, and when I visited in person
28 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Fiona, its wonderful to hear that your bumper replacement was completed so efficiently and that you found our team to be friendly and helpful throughout your experience. Thanks, Pete
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