Markerstudy  Reviews 

Very professional and friendly staff who kept me constantly updated on the progress of the repair.
Repair to vehicle is of a very high standard, no evidence of any damage.
Highly recommended

Traumatic and awful experience with this company which compels me to change my insurer at renewal.
I was crashed into approximately ten days ago eight miles from home. This happened just after 6.00pm.
After FOUR hours of trying to get help, support and recovery from the claims management company (as it was out of hours), and they incompetently did not realise that my policy was subrogated (I only found out after submitting a complaint), they finally put me through to MarkerStudy (the underwriter).
I recorded the call on my phone as I was told that the car would be recovered but I would have to make my own way home.
They knew I was autistic. They knew I was in the middle of nowhere eight miles from home. They knew I did not have my purse on me and they knew that i had a comprehensive insurance policy covering onward travel (after an accident) for a distance of up to twenty or thirty miles. Without directly saying it but implying the same thing, the call handler told me to get walking.
By this time it was 10pm.
They promised that a recovery lorry would take my car but when I contacted the recovery company myself they said the recovery job had not come through. By this stage my phone battery was at 10% and I was deeply distressed. The recovery company woman was lovely and said she would still send someone to recover me and i said no, I had to wait for Markerstudy to put through the instructions or I would end up being charged. Eventually the instruction to recover me came through and the woman from the recovery call centre had to ask the recovery driver (when he arrived), if he would give me a lift home (which he did). Had he chosen not to do so, i would have had to walk the eight miles home at 11pm.
I simply cannot recommend this company. My experience was horrific. I was left traumatised by them and the claims management company. I submitted a complaint but will be taking the matter further as they breached equality laws and also the terms of my insurance contract.
If you are vulnerable, this company should not be an option for you.
Markerstudy strangely sent me a text asking me to leave a review. I am uncertain what they expected me to say but the truth.

excellent.
Markerstudy made it so easy and straightforward.
Alpha bodyworks were great.

The pick up was good, the guy arrived on time. When the car was ready to return to me I arranged with the young lady on the phone a date and time for delivery. When the day came NO DELIVERY, l then called and they said that it was booked for collection. I had no means of collecting the car. So I had to wait another week so it fitted with my work pattern to have it delivered. I must say the job was satisfactory BUT the customer service was very poor. They could have washed the car as well. Disappointed.

My experience was great. It was very easy to register my claim. The person I spoke to was very friendly and professional. She organised for the repair company to contact me. I was contacted the the same day, took my car to the repair company for assessment & booked in for repair the following week. My car took a week to be repaired whlist I was on holiday and the repair company delivered it back to me as I needed my car straight away on my return. All the customer service I received was fantastic.

The staff were very friendly and approachable. Customer service was excellent. I has an issue with the hire car and it was remedied the next day within the hour the item was replaced.
The service should be a 10 as my car looked as good as new. I would and will recommend Hartwells to my friends

Legal proceedings will be initiated on this occasion.
Useless bunch of incompetent idiots!

Kind regards

We were sent to Steer Auto for the repairs to the vehicle. Their service was excellent delivered a clean courtesy car to our home and took the damaged car.

The repairs were carried out efficiently and vehicle delivered on time. again with very good standard

Great customer service , kept well informed by Carl and colleagues. Quality of repair excellent .

After an unfortunate accident it was so nice and reassuring to be able to speak to people who knew exactly what they were talking about and were able to help in a friendly and efficient manner. I initially thought the experience was going to be difficult and challenging but I couldn’t have been more wrong. I was able to choose from a list of garages that would collect my car and provide a courtesy car for the duration that mine was in the body shop. Everybody I spoke to from my initial phone call to the insurance company to the gentleman who collected and returned my car were very helpful and friendly. When I had a query and had to contact my insurance company to clarify some details the lady I spoke to was very efficient and provided me with the details and information I needed immediately. Excellent service from beginning to end and my car looks as good as new. Thank you.

Great job. Great service

What an incrdable service, the Vito looks brand new. im very pleased . the staff were caring and thoughfull and thourough. Thank you very much to the whole team. Great customer service.

"Absolutely excellent service. The work was spot‑on, and the phone call was very professional. Couldn't ask for better!!

Not terribly impressed. The whole process took longer than expected, eith failure yo collect the car on booked day which delayed payout

Abbotts were brilliant from start to finish. Staff very friendly, communication was great at each stage and the repair is perfect

Hamza was very helpful in explaining about the car usage and enterprise very good service provided thank you.

Gemma, the senior claims handler was very helpful from the start. Helping understand and direct me to the solution that was required. Handled the problems with certain issues swiftly and communicated excellently with myself and my partner.
Happy with the level of service provided and would suggest you find more staff like this.
Not the best of service with most advisors I spoke to, until I requested a manager.

Thanks again

Booking of the repair was smooth, pick up and drop off very promptly, updates on the work were done frequently. Overall I felt well taken care of. Thank you

From start to finish everyone was very helpful going through a trauma like we did

Was a very simple process. Was contacted along the journey from accident to collecting my car after the repair. The repair was completed to a high standard.