I received email to say my insurance will be cancelled in 7 days, not sure why? Have tried to find out from live chat but just kept repeating my self, then asked to speak to a live agent and was p... Toon meer
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Lees wat reviewers zeggen
I’ve been recommending you guys to my friends too. Last year was my first in the UK, and I paid more, then switch 2nd year into, so I've been really happy with my Marshmallow insurance. Could you plea... Toon meer
Bedrijf heeft geantwoord
I was having discussions with ada and she was so rude and non helpful person but than miracle happened and kourtney took over the chat and she was so helpfull everyone should be like her i want to ti... Toon meer
Bedrijf heeft geantwoord
I had an excellent experience with Keagan today! He was incredibly helpful, patient and professional throughout. He took the time to look into my previous renewal quote, honoured the agreed discou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are building a world where insurance benefits everyone. This means using technology to provide car insurance which is affordable, instant, and inclusive.
Contactgegevens
66 City Road, EC1Y 1BD, London, Verenigd Koninkrijk
- https://www.marshmallow.com/help
- www.marshmallow.com
4,2
Goed
44K reviews
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Antwoord van Marshmallow
Hi Jo,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I cancelled a policy back in 2024
I cancelled a policy back in 2024. I was charged £104.02 for the cancellation fee. Payment was made and I had an email to confirm payment receipt. Fast forward to February 2026 and they emailed me to say a payment of £104.02 will be taken from my bank account. I have tried the online chat 3 times to question this and not one person can help because it’s AI!!!!! They just keep repeating I owe £104.02 as my cancellation costs. My bank shows payment made and I also have a payment receipt from them in my emails so where has my money gone Marshmellow??? Avoid this company
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Nicole,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
Marshmallow is perfect for me
Marshmallow has good prices, great services and the staff is very trained to help!
They have solved my case!
7 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Mircea,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Stasia a big thank you
The convenience and ease of using the app and the chat are unmatched—no waiting on the phone lines. I want to express very special thanks to Stasia. She helped me with my renewal and changing some details, and she also applied a discount code, which made my policy so much cheaper than what I was offered.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Stasia!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Service and price
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Saboor,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Excellent experience with Marshmallow…
Excellent experience with Marshmallow Insurance. The whole process was straightforward, quick and hassle-free. Their pricing was competitive, everything was clearly explained, and managing the policy online is very convenient.
I particularly appreciate how simple they make insurance compared with some other providers. The communication has been clear and professional, and the overall service has been excellent.
Very happy with my experience so far and would definitely recommend Marshmallow to anyone looking for straightforward, affordable and reliable car insurance.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Nezrin!
Thank you for your review! We are thrilled to have you on board with us!
Since you're loving our service, why not get rewarded for spreading the word?
Recommend Marshmallow to your friends and you’ll both get a £50 Amazon voucher when they sign up!
You can grab your unique referral link in the Marshmallow app, or find out more here:
https://www.marshmallow.com/refer-a-friend
Thank you again for your support!
Best wishes,
The Marshmallow Team
Excellent support and best rates.
Excellent support and best rates.
28 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Shiju,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I found it easy to set up and the…
I found it easy to set up and the product cheaper than anyone els on the market at the time. The App is easy to use witch makes it easy to find your details ect.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Craig,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
AVOID AVOID !!!!!
AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for correcting information on a policy that had not even started yet. Their own system indicated that this type of change should not incur a fee, yet their chat advisers told me that the charge applied.
Because of these issues and the conflicting information I received, I completely lost confidence in the company and cancelled the policy. I was then charged a further £30 cancellation fee.
Based on my personal experience, I would describe this as a “pseudo-insurance company”. I strongly advise others to avoid them. I will now be challenging these charges and seeking a refund of the money I believe I should not have been charged. I will also be warning others about my experience wherever I can. Avoid, avoid, avoid.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Aneta,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
Antwoord van Marshmallow
Hi Leye,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Review
Bailey from Marshmallow was incredibly helpful during my insurance renewal negotiations for next year.
She went above and beyond to help me secure the right cover and a price that works for my budget.
Her proactive, customer-focused approach and willingness to assist made the whole process smooth and pleasant.
5 out of 5 stars for Bailey!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Glib,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Bailey!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
"I am extremely happy with the customer…
"I am extremely happy with the customer service I received from Marshmallow! They helped me sort out my car insurance renewal smoothly and made the whole process stress-free. A huge thank you to Matilda and Marsha for being so professional, patient, and helpful in answering all my questions and setting up the best payment plan for me. Outstanding service and highly recommended!"
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ameeni!
Thank you for your review! We are thrilled to have you on board with us!
Since you're loving our service, why not get rewarded for spreading the word?
Recommend Marshmallow to your friends and you’ll both get a £50 Amazon voucher when they sign up!
You can grab your unique referral link in the Marshmallow app, or find out more here:
https://www.marshmallow.com/refer-a-friend
Thank you again for your support!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Folami,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Very good
They respond very quickly and treat me politely and with understanding.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Vitalii,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Amazing customer service.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Tota,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Haji,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I have had a great and nice one
I have had a great and nice one, sice i join it
8 juni 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Olanrewaju,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Josephine is much helpful
Josephine is much helpful. Thank you alots.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Muhammad,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Josephine!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Absolute rubbish
Absolute rubbish. They gave a quote for my car insurance. When I entered all my details and my bank card details they deducted the first instalment. Then after a few minutes, they returned the money back into the account and sent me an email that they cannot insure my car due to the changes within their business. I got in touch with their customer service, which is a joke. There is no way to call them. The only way to contact them is through the chatbot in their app. After waiting for half a day, an agent joined the chat and told me that they don’t have any reason why my car insurance was refused because it’s a system generated decision. Now I’m stuck with a question that do I need to declare it as an insurance refusal or not with other insurance providers. This company is absolute piece of shit. They just decline peoples insurance and causes their premium to go up without any valid reason. This should be illegal to ruin Someone’s Driving and insurance history for no reason.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Sukhjeet,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
ਇਮ very happy with marshmallwe
i im very happy with marshmallwe
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Harjinder,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
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