I had an excellent experience with Keagan today! He was incredibly helpful, patient and professional throughout. He took the time to look into my previous renewal quote, honoured the agreed discou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Renewal is a no-brainer I've been with Marshmallow for several years, and I keep renewing because they make car insurance simple. The pricing is great, and the app is smart and easy to use. The... Toon meer
After 9 years with a different car insurance company, this year I insured my vehicle with marshmallow and I just wished to join them before, Honestly I can’t recommend Marshmallow Insurance enough... Toon meer
Zaden was very helpful with the discussion for a discount for my car policy renewal. I found a lesser quote elsewhere and Marshmallow graciously offered me same. I wish I could have gotten a lesser qu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are building a world where insurance benefits everyone. This means using technology to provide car insurance which is affordable, instant, and inclusive.
Contactgegevens
66 City Road, EC1Y 1BD, London, Verenigd Koninkrijk
- https://www.marshmallow.com/help
- www.marshmallow.com
4,2
Goed
44K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
"I am extremely happy with the customer…
"I am extremely happy with the customer service I received from Marshmallow! They helped me sort out my car insurance renewal smoothly and made the whole process stress-free. A huge thank you to Matilda and Marsha for being so professional, patient, and helpful in answering all my questions and setting up the best payment plan for me. Outstanding service and highly recommended!"
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ameeni!
Thank you for your review! We are thrilled to have you on board with us!
Since you're loving our service, why not get rewarded for spreading the word?
Recommend Marshmallow to your friends and you’ll both get a £50 Amazon voucher when they sign up!
You can grab your unique referral link in the Marshmallow app, or find out more here:
https://www.marshmallow.com/refer-a-friend
Thank you again for your support!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Folami,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Very good
They respond very quickly and treat me politely and with understanding.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Vitalii,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Amazing customer service.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Tota,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Haji,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I have had a great and nice one
I have had a great and nice one, sice i join it
8 juni 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Olanrewaju,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Josephine is much helpful
Josephine is much helpful. Thank you alots.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Muhammad,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Josephine!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Absolute rubbish
Absolute rubbish. They gave a quote for my car insurance. When I entered all my details and my bank card details they deducted the first instalment. Then after a few minutes, they returned the money back into the account and sent me an email that they cannot insure my car due to the changes within their business. I got in touch with their customer service, which is a joke. There is no way to call them. The only way to contact them is through the chatbot in their app. After waiting for half a day, an agent joined the chat and told me that they don’t have any reason why my car insurance was refused because it’s a system generated decision. Now I’m stuck with a question that do I need to declare it as an insurance refusal or not with other insurance providers. This company is absolute piece of shit. They just decline peoples insurance and causes their premium to go up without any valid reason. This should be illegal to ruin Someone’s Driving and insurance history for no reason.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Sukhjeet,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
ਇਮ very happy with marshmallwe
i im very happy with marshmallwe
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Harjinder,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Prompt response excellent customer…
Prompt response excellent customer service and good premium deal
5 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Idowu,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
My issue was to ensure that I reported…
My issue was to ensure that I reported an SP30 offence. I was reassured the offence be notified via DVLA.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi George,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Paul,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Good service with Habie
I had. Brilliant experience with Hanie who helped me a lot and I am completely happy with her support.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ali,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Hanie!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Felix,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Benji!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Clover was very helpful and polite
Clover was very helpful and polite
6 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ishaq,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Clover!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Marshmallow offers the most affordable…
Marshmallow offers the most affordable policy and the mobile app is very easy to use!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Chidi,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Taurai,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
The app is very easy to navigate
The app is very easy to navigate. Excellect products on same app. Cheapest price for me so far.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Wayne,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I was able to get the best price offer…
I was able to get the best price offer for insurance and there are loads of options to choose from
6 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Charles,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a great experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Good service and i llike thier phone…
Good service and i llike thier phone app .
23 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Mohammed,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
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