Martin Tolhurst Solicitors Reviews 

We instructed this firm during an extremely stressful landlord situation, expecting professional guidance, clarity, and support throughout the process.
Unfortunately, our experience did not meet those expectations. The solicitor handling our matter demonstrated a lack of understanding of key legal issues, including deposit protection and the implications this has on Section 21 notices. As non-lawyers, we relied heavily on professional advice, yet we found ourselves repeatedly having to question actions taken, check documents for errors, and flag issues that should have been identified from the outset.
Communication was inconsistent and often unclear, adding unnecessary stress during an already very difficult period. Even after raising concerns directly, charges were still applied for correspondence that arose from mistakes or poor handling.
This was particularly disappointing given the firm’s strong overall reputation, which is why we chose them. Sadly, our experience suggests that the quality of service can vary significantly depending on the solicitor assigned to your case, and there did not appear to be adequate oversight.
While the matter is now concluded, we were left feeling unsupported and disappointed, especially considering the emotional and financial strain we were already under.
I would strongly advise anyone instructing this firm to ensure close supervision of their case and to seek clear confirmation of both strategy and costs at every stage.

When my mother died they handled the sale of her house and was very professional and efficient, keeping us informed every step of the way.

To much documents by e-mail that needed to be printed and returned

The team at Martin Tolhurst were quick to answer our queries during our recent move and everything went through well.

Gemma and her team were prompt and reassuring. I never had to worry as they answered my questions immediatley and laid any anxiety I had to rest!

Everything was taken care of for me I just had to sign some forms!

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick responses, always helpful - made the process seem like the quickest and smoothest purchase ever. Highly recommend and would definitely use again. Normally when estate agents offer their solicitiors I am bit sceptical due to bad past experiences, but cannot fault it this time. Thank you

I highly recommend Heidi Gray from Martin Tolhurst Solicitors in Ashford. From the start to finish we were always kept updated and the speed and efficiency of the service they provided was most impressive from her..

Heidi as the legal secretary was my main day to day contact and she has such a friendly, approachable manner whilst maintaining her professionalism. Nothing was too much trouble for her,Thank you ever so much.

“Gemma Nie at Martin Tolhurst Solicitors handled the conveyancing for the sale of our property and our onward purchase, and we couldn’t fault the service we received. She was thorough, patient, and consistently quick to respond to any queries. Throughout what turned out to be a lengthy process, Gemma and her team remained professional, proactive, and supportive. We would highly recommend Gemma and sincerely thank her for the excellent service she provided.”

Ayo and Adeola Adeyemi

Great service, communicated well and very efficient!

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful staff especially Lucy Benning. Nothing was too much trouble for them and we found them very easy to contact and everything was explained in a way my dad could easily understand. Definitely a 5* company.

We have used Martin Tolhurst for 3 property transactions and our experience with Jane Williams and her team has been excellent every time. I would strongly recommend anyone looking for conveyance expertise to use the team at Martin Tolhurst for clear, thorough and supportive services!

We used Martin Tolhurst for conveyancing when selling our late Mathers house. All went well and they did everything they needed to or was asked to do efficiently and professionally so we have no complaints and would use them again if the need were to arise.

Very happy with the service I was given. I would recommend them to family and friends.

We received an exceptional level of service from our conveyancing solicitors. Throughout the entire process, they maintained a high standard of professionalism and were both thorough and responsive. The communication was clear and consistent, ensuring we were kept well-informed. Their diligent approach and promptness in addressing our queries gave us significant confidence. We highly recommend their services to others seeking a reliable and proficient legal team for conveyancing.

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported by Alan Stevens then was passed over to Josh Ingleton. Looked after very well by both and a special thanks to Josh who made the last part of the process as smooth as possible. Would highly recommend Martin tolhurst to friends and family.

We have used this company before & had not had an overly bad experience. Sometimes it had been difficult to get hold of someone then others had got involved. House selling is still a stressful procedure even after over 30 years of 3 house sales. Right up until the last minute of exchange & completion you feel in limbo. On this occasion I thank Emily for her attention & communication getting this complete.

Great and professional experience through my mortgage process.

After receiving such a great service from Martin Tolhurst from the sale of my previous property, I used them again for my next purchase.

I found them to be very responsive, friendly, informative, proactive and really helped push the sale through as quick as possible. I never had to chase them on anything (they were actually chasing me!). They also have a very useful app where you can see what steps are outstanding which means you don't have to sit there wondering where you are in the process and stops you keep sending them emails.

I will definitely continue to use them for any further purchases/sales. Gemma Nie in particular is GREAT!

I used Tolhurst as they had been recommended by the vendor's estate agent.

Basically everything seemed very slow. I had no property to sell and the vendor was not buying a property. But it still took from the offer date of 19/5/25 until 10/10/25 to complete. I don’t believe any major time consuming issues arose. If I thought things had gone quiet I would send a chaser and then things got moving a little. There were also specific errors/annoyances:

15/7/25 I received another SDLT exemption letter to complete despite the fact that one had been completed a couple of months earlier. This was pointed out, but no comment was made by Tolhurst

21/7/25 It was only at this advanced stage in the process that Tolhurst asked for certain things (proof of the source of wealth - my parents were helping me to buy. The estate agent had asked for the same details two months previously. Tolhurst asked for a previous formal ISA closing statement despite having seen a “transfer in” transaction on my current ISA provider’s statement. This took closing statement took some getting hold of.

15/8/25 I chased Tolhurst as the seller had responded to queries on 12/8/25. I had been helpfully told this by the estate agents' sales progressor Wards. I eventually got the responses from Tolhurst on 29/8/25 with no update in meantime.

9/9/25 I found out from the estate agent that Tolhurst had notified seller's solicitor that they (Tolhurst) thought they had already reported to the buyer with the Contract for signature when they hadn't. "We apologise for this". This followed an earlier estate agent email on 26/8/25 saying seller had signed the contract papers and they had answered the additional queries. Tolhurst didn't tell me about this error

I chased Tolhurst on 6/9/25 as we'd had an email on Monday 1/9/25 from the estate agent that papers had been sent previous week.

I was never advised whether the detailed information I had been asked to provide was satisfactory.

17/9/25 A Tolhurst email quoted to us from the estate agent implied that I was holding the process up as the deposit is awaited. I had not been asked for the deposit yet. We hadn't yet exchanged contracts.

8/10/25 Tolhurst criticised me for not having yet paid the deposit when I still hadn't been asked for it, even when I had previously pointed out that all monies were ready and pushing for a completion date. Tolhurst did not use that as a prompt to say pay it. Indeed an earlier Tolhurst letter had said that they would separately contact me asking for monies - never by email. I had merely adhered to that advice.

9/10/25 It was only at 0759 that we were asked by Lesley Well of Tolhurst to pay balance by close of play that day. And that was after an email from me at 0656 on the same morning, asking how payment is made. In the end I ended up paying a huge deposit (73.2%) actually before exchange

10/10/25 - completion day. Tolhurst forgot to attach the final bill in email where they said it's attached.

I m still considering whether to seek a partial reduction in fees. I daren’t hold back monies before as completion would have been delayed.

Our solicitor Lucy knew exactly what we needed to do when writing our Wills.