Mercedes-Benz South West Reviews 

The reception staff were polite and professional throughout my visits and I appreciated their attitude and help.

Unfortunately, my experience with the service advisor handling my case was extremely poor. Communication felt dismissive from the beginning and I was repeatedly made to feel as though simply asking questions or requesting updates was an inconvenience. On several occasions I felt spoken to with unnecessary attitude and impatience rather than professionalism or empathy.

What concerned me most was the complete lack of ownership regarding the situation. I was repeatedly told that Mercedes-Benz could only “follow the system” and there appeared to be no willingness to assist communication between themselves and the supplying dealer, despite the ongoing dispute surrounding the vehicle. I ultimately found myself coordinating communication between all parties simply to understand what was happening.

I was also left with serious doubts regarding the thoroughness of the requested vehicle health check. Multiple times I was informed the check would not proceed without payment authorisation, yet shortly after I advised I was only around 20 minutes away, the vehicle was already being released from the wash bay and prepared for collection. Given the timing involved, I struggle to understand how a proper full inspection and diagnostic process could realistically have been completed to the standard I was expecting. I was also initially refused the detailed repair and fault information requested, which further reduced confidence and transparency.

Overall, while the reception staff were very pleasant, the handling of the aftersales process itself was disappointing and did not leave me with confidence in the level of customer care provided.

I had been thinking about updating my Mercedes for a while. I was just browsing before my car went in for a service and Ben approached me. He knew exactly what I was looking for and was able to a find a white A200 which was supplied within a week and is perfect. The handover was dealt with by Pash as Ben was on holiday. Both Ben and Pash are very knowledgeable and have been extremely helpful.

Dates of when my car would be done kept changing and returned my car with a dent near to roof which looks from putting my car on a car lift and very lovely deep chip in my windscreen whether they specialise in Mercedes or not I will be going else where in future

Excellent. Friendly and helpful staff. Highly professional and efficient. They are to be trusted. This is reflected in the cost of repairs. They could have fleeced me, they did not. I am most impressed.

Customer service is very poor . Higher management don’t want know . Never reply to questions just pass it down the line .parking on site is a joke . When you are in the showroom some staff walk around with their noses in the air afraid to make eye contact
Bottom line use Exeter

Still no reply 7 days . Just an reply saying sorry would have been sufficient.But this just proves on how high they think of customer service

Charged me for a new switch..12 months later same switch failed again..i was then told sorry you will have to pay again for another...local garage did it half the price..

Excellent service from Mercedes-Benz South West, especially Andrew who's knowledge and patience whilst going through the purchase of our Vito was second to none. A lovely experience from beginning to end.

Recently purchased A Mercedes GLA Premium plus.. from start to finish the process was made as simple as possible. Shane Holland was excellent.. we would highly recommend Shane and the Mercedes Exeter team.
We love the car and the service provided.

Shakira was excellent. We had travelled a long way as we had been looking for a nearly new low mileage GLC with the right spec for quite a while. The car was ready for us to take a test drive, it was really well presented and was as new. Shakira explained everything that had been updated from my previous c class. It was the most stress free purchase of a car, we went through the numbers and bought it. Thank you Mercedes Exeter just wish we lived nearer.

Collected and returned the car. Kept me informed about requirements and work carried out

Entering the Mercedes sight in probus your greeted by the most lovely, smiley and helpful staff. They were efficient in helping me and were so friendly and welcoming. I’d absolutely will continue to have my car serviced at Mercedes Probus. There service even encourages me to continue using Mercedes our family car! Thanks again to all.

Fantastic as usual. Pash was extremely helpful as were all the staff

Had a great experience with Exeter Mercedes south west . Lizzie Davis was exceptionally helpful , friendly and down to earth when test driving and later purchasing the van I had seen online . Well done Mercedes !!! If all your sales people are like Lizzie then you can’t go far wrong . 5 stars all around !!!

Ordered a Mercedes from these fine people in April and received it a week ago. Pash at the dealership handled everything for me and it was a very smooth buying experience, they delivered the car to my address in pristine condition and I'm very happy.

Car was collected for a service and it's first MOT. Under chassis video was emailed to me. Everything was conducted very well and the car was washed and returned (it didn't need a valet).

I had a fantastic experience with the team at Mercedes-Benz of Exeter. I initially had a subframe inspection which the car failed so i tried to book in Taunton, but they couldn't see me until June. With my MOT set to expire on the Saturday, I was in a real bind.
​I called Exeter on Friday, and despite being fully booked, they managed to squeeze me in for a last-minute appointment on Wednesday. They did exactly what they said they were going to do, kept me updated throughout the entire process, and had everything sorted by Friday. I felt truly well-treated, and their willingness to help me out in a pinch was amazing. I highly recommend them for their professional service and brilliant communication.

Usual good service from Pash. We have been doing business for many years now. Always good to meet with a familiar face.

Great experience from start to finish with Ian. He made the experience effortless and provided us with every bit of information we needed. Would recommend to anyone who is looking to buy a Mercedes commercial vehicle !

I was offered a service of 2 hours both online and verbally but then was told the day before this did not exist in Plymouth although you can still book online. Therefore I had to change my arrangements to fit in without knowing when I would receive my car back .
When returned a boot shelf fault I had asked to be rectified was apparently due to me damaging the fittings, the scenario offered as I explained was impossible in practice, the answer was it’s my problem and pay over £600 and they wound resolve in addition all they were interested in was trying to sell me a service agreement at 45 per month.
I’ve now escalated my concerns and hopefully Mercedes will rectify this .

All good apart from no video sent of the underside of the vehicle?