Ben Sanders was excellent, friendly, helpful and took time to explain everything. Loved the applause when my new car cover was removed, it topped off the day. The only criticism I can make is the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
What a very pleasant experience it was having our money taken away from us! Marcus Brenham made two old people very happy: Patient..showing….a lot of patience…especially when we arrived home... Toon meer
Bedrijf heeft geantwoord
Booked for service and investigate tyre pressure loss (valve/slow puncture/bad wheel rim fitting) Service done plus extras wipers and air con cleaning. Tyre not done, had to go to nearby tyre compa... Toon meer
Bedrijf heeft geantwoord
I am very pleased to wholeheartedly recommend this MB dealership. I purchased a used GLA from them having found it online. They furnished me with full particulars and undertook an online valuation of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Geschreven door het bedrijf
Contactgegevens
Matford Park Road, EX2 8FD, Exeter, Verenigd Koninkrijk
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4,6
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Small detail but the devils in the detail
Very good call out experience,sorted my car to be delivered for repairs to Taunton south west ,loan car delivery was excellent,and repairs carried out efficiently.my only surprise was after a five hundred pound repair ,and the car as only done 1700 miles and spending best part of £120k they never bothered to wash the car .
3 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello John,
Thank you for your kind review in regards to our Taunton dealership. We are glad to hear that you had a Great experience and i will be sure to pass your feedback across to the team.
Best wishes, Gracie
Extremely Disappointing Experience with Mercedes-Benz South West
⭐☆☆☆☆
Extremely Disappointing Experience with Mercedes-Benz South West
My experience with Mercedes-Benz South West was highly unsatisfactory. There was a lack of transparency, poor communication, and promises that were not honoured. What should have been a premium customer experience turned into a stressful ordeal. I would advise potential buyers to proceed with caution.
11 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your review regarding you recent experience at Mercedes Benz South West Online.
I have passed on your review to the Sales manager and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk
Kind regards,
Rebekah
New CLA Electric purchase
Tamara was excellent throughout the process and went above and beyond to ensure that the buying process was as stress-free as possible
31 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
We are delighted to hear your thoughts on your recent experience with our Truro dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Antwoord van Mercedes-Benz South West
Hello Charles,
we appreciate your lovely review in regards to our Truro dealership and we hope to see you again in the future. I will be sure to pass your comments over to the team.
Best wishes, Gracie
Alex made our experience simple and…
Alex made our experience simple and straightforward right from the very start. He listened to us completely and was honest and professional throughout the whole process. Never have we met a sales person so honest and genuine.
2 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
450 GLE premium plus
Very happy with my purchase sales person Chantelle Trice was fantastic extremely helpful nothing was too much trouble will certainly consider using them again
28 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your kind words, our team at Taunton will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Keira.
Very impressed with MB SW at Taunton.
Didn't intend using MB South West at Taunton as it is really a bit too far away for me (105 miles), but they seemed to stock the only GLE450's Prem Plus in Selenite Grey nearly new with low mileage in the country at this time. After a series of events I ending up buying one and must say what a great dealership. Very nice sales team and went the extra mile to meet my needs. Would definitely use them again and travel the extra 95 miles !
2 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
An amazing experience, Mercedes Truro are fantastic
I picked up my new AMG 45 s from Mercedes Truro last week. The whole experience was amazing. The staff were very friendly, very knowledgeable and very helpful, they did everything they could to make me feel valued and at ease, nothing was too much trouble.
I definitely recommend this dealership.
27 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service from Michaela
Great service from Michaela who repaired our tyre quickly and gave excellent advice for our safe journey home!
6 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon.
Best wishes, Keira.
What a fantastic car buying experience
What a fantastic car buying experience, the customer service is 100% the staff are smiling and very friendly, the coffee is also amazing. Thank you Mercedes , Truro 🙌🚙
1 april 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service
Great service, super helpful, nothing too much trouble. Nice people to deal with. Particular thanks to Martin Green
30 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Martin will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
MoT Booking
Booked in for my first MoT for my Mercedes. I booked a couple of months ahead and had a courtesy call from the garage 2 days before the appointment just to make sure everything was ok. Arrived before time and although the MoT testing was running slightly behind schedule, the customer waiting area was comfortable with coffee available. Car took about an hour and was cleaned ready for my return home. A good experience.
19 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Alex was extremely professional
Alex was extremely professional. Helpful and friendly from start to finish. His knowledge on the cars was amazing and there was no question that went unanswered - would highly recommend.
20 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Alex.
Best wishes, Keira.
1st class experience from start to…
1st class experience from start to finish. Dealt with Shane. Would thoroughly recommend this dealership. Could not of asked for better service.
19 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Shane.
Best wishes, Keira.
Brilliant staff
Always very polite and helpful from reception ladies through to service /parts
Wouldn’t do any where else
Special thanks to Steve service manager
27 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Vanessa Harris,
Thank you for your kind feedback! We're pleased to hear our team provided such polite and helpful service throughout. We'll be sure to pass on your thanks to Steve. We really appreciate your loyalty and look forward to seeing you again.
Kind regards,
Freya.
New E class
I bought a new E class from Ben in Plymouth a couple of months ago. He was superb - very helpful, not at all pushy and was frankly a pleasure to deal with. Excellent service. Well done.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Mr Jones,
Thank you for your great feedback in regards to our Plymouth dealership! We're delighted to hear Ben provided such helpful and pressure-free service. Enjoy your new E-Class, and we hope to see you again soon.
Kind regards,
Freya.
First class customer service
Service from first contact to handover was first class. Luke managed the whole process, following my initial call Luke sent me a comprehensive unique video of the vehicle, I then visited the site for a test drive which was all set up ready for when I arrived. There was no pressure selling or rushing of the process, just quality customer service. The vehicle itself was in superb condition and fully valeted and well presented, a couple of minor blemishes were dealt with before I collected. Plenty of time was set aside for the handover which was straightforward. The whole experience was comfortable and enjoyable, exactly as it should be. Can’t recommend MB SW online and Luke enough.
14 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello,
Thank you for your fantastic 5 star review! We're delighted to hear Luke provided such a first-class experience from start to finish. It's great to know you felt comfortable throughout and enjoyed the process. We really appreciate your recommendation and hope you enjoy your new vehicle!
Kind regards,
Freya.
Friendly staff and comfortable customer waiting area
Having my Mercedes EQA serviced at the Exeter Mercedes branch is always a good experience. The staff are very friendly and helpful and the customer waiting area is very comfortable and has a great coffee machine and a good selection of refreshments. I really like the video of the service being carried out by the mercedes Technician.
18 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Mr Flanagan,
Thank you for your kind feedback in regards to our Exeter dealership! We're pleased you enjoy the friendly service, comfortable waiting area, and technician video. We look forward to seeing you again.
Kind regards,
Freya.
Excellent service
Excellent service from the moment I went to Mercedes Taunton. Chantelle made the whole process easy and was so helpful with the purchase of the A Class. The sales team are always very helpful, so Chantelle excelled. With thanks to Ben as well.
The transaction was nice and painless!
19 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello,
Thank you, Chris, for your great review. We’re really pleased to hear that Chantelle and Ben made your A‑Class purchase so easy. We're glad the whole process felt smooth and painless. Enjoy your new car, and thank you for choosing Mercedes‑Benz Taunton!
Kind regards,
Freya
Mercedes Taunton are an excellent organisation
Mercedes Taunton are an excellent example of how an Automobile Centre should be run. From Reception to Service, every individual was welcoming, enthusiastic and produced the results which made my Service and MOT a seamless procedure. I must pay particular attention to Erin who looked after us both, she greeted us well asked all the right questions and managed the entire procedure with a calm and helpful attitude. She is a credit to your company. Thank you Mercedes!
16 maart 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Mr and Mrs Corthine,
Thank you for your lovely review!
We’re so pleased to hear that your Service and MOT went smoothly and that our team at Taunton made you feel welcome throughout. Erin will be especially happy to hear your kind words. We really appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Freya.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.