Mercedes-Benz South West Reviews 

Very easy to deal with and excellent communication.

Another service and MOT completed by the Exeter branch, not the closest to me but always willing to travel an extra distance to get a great service. Always friendly and helpful. Have renewed my service plan with them

This is the 3rd time I have exchanged my cars with Mercedes-Benz South West.
Every time it was a smooth transaction.
The staff is courteous and extremely helpful.

Very smooth process from start to finish. A big particular thank you to Josh, from sales who sold me my dream vehicle. Seamless process top quality vehicle as you would expect from Mercedes :D

Following a very prompt breakdown recovery my car was fixed and available early the next morning

From breakdown, hire car, video of underside of car pointing out what needed doing through to collection of repaired car from Truro, service was excellent- professional, friendly & efficient.

Amazing experience buying my car everything went very smoothly and great customer service from Tamara! Lovely person and very helpful!

The car was driven up to us, sales invoice was 16003 and by the time the car came up it was on 16584. Should her been cleaned before delivery so we could inspect it properly. Also had damage on the inside ( got a refund for it ). The windscreen is damaged too which they didn’t tell us about.
Should have declared all the damage which they clearly didn’t

I’d highly recommend the Mercedes Taunton dealership which offers excellent customer service. Erin Doolan, their service team manager, is simply the best! Having experienced shocking service at the Mercedes Exeter dealership I was unsure as to what to expect. From our first interaction she got everything spot on. Keeping me informed throughout our car recovery and repair, phoning when she said she would and doing her very best to look after us in challenging circumstances. I felt listened to and reassured throughout and will gladly travel the extra distance to revisit the Taunton dealership for future car servicing even though this means driving past the Exeter dealership to get there. It’s not often I write reviews but on this occasion Erin really does deserve recognition for her exceptional customer service. I’m sure Erin is destined for great things, so Mercedes please look after this young lady she is a great asset to your company.

I had a hired Mercedes C class and was in trouble at a busy motorway junction roundabout, I had my disabled husband and 3 dogs in the car. Michaela Cook was on her way home and turns up at the right moment, making us safe and diagnosing the problem.

They are a professional company and gave me confidence in the quality of their service and fault finding.

Mercades Taunton.
What brilliant service they give, there’s a few companies that could learn a thing or two from them. Polite, efficient and professional, I think that they really do go the extra mile for the customer. From the first enquiry to the finished job, nothing was to much trouble.
Really well done and thank you, I recommend 100%
GLE mot and accident repair.

I wanted to p/x my GLC and go back to an E Class Estate. Visiting the Exeter Mercedes franchise made that happen. The valuation of my GLC was better than I anticipated and the cash cost to change was within my budget. I dealt with Sam Ward who was excellent throughout. Paperwork was easy to follow, the process simple, customer friendly with no hard sell of possible add ons. I have no hesitation in awarding 5*

The staff at Mercedes Plymouth are friendly and welcoming at every turn. There attention to customer enquiries and questions are well received and answered.
Never had any cause to be concerned regarding the care and servicing of my vehicle.

I took my car for a service at Mercedes Exeter . I was greeted with a smile by the receptionist . I was then taken care of by Mike , who I believe is the service manager . He ran through the details of the service and the cost . He arranged a loan car for me which was really helpful . The work carried out in good time.Overall I am very pleased with the service and will use them in future .

Excellent service

Excellent service experience with Alice at MB South West. Thank you for efficient switch to courtesy car for the day and thorough explanation of the service at pick up. Amazing!

Professional from the minute you walk through the door from the reception greeting to your personal service team member nothing is ever to much trouble explaining the process.

I always receive first class service from Mercedes Plymouth.It starts with the warm welcome you get from the two ladies in reception.On my latest visits I dealt with Jack,Callum and Mitch.They were all most efficient with a friendly manner.Nothing was too much trouble for them.