Merchant 1 Payments Reviews 

Our representative goes out and beyond his duties to help and make that his clients are happy. Thank you!

always a pleasure of deeling with jacobs with any problemes or any inquiries, always present when i need him thanks you so much

Excellent and prompt customer service.
CJ at Merchant1 payments was very polite & professional and resolved our payment receipt issue in a very quick matter of time.

I have been with Merchant 1 Payments for many years and the customer service is outstanding. They are reliable and Calvin my account manager is very personable. Whenever I am approached from another provider I always say no as I trust Merchant 1 and feel their is no need to change.

I work with Calvin Jacobs and couldn't be happier with the customer service and dedication to his position. Quick responses, full details when answering questions and willingness to go beyond the status quo to ensure our account was optimized to its maximum capacity. Would highly recommend working with Calvin and his team at Merchant 1 Payments.

Calvin is the best!!! Solves any problems efficiently and fast. Great service.

EXCELLENT CUSTOMER SERVICE, VERY HELPFUL FOR A BRAND NEW STORE JUST STARTING OUT

Fantastic service and rates, we recently switched to Merchant 1 and are glad we did.Their service is absolutely great and the rates are much lower than we were paying before. The switch was easy and seamless . We highly recommend them . Calvin and his team are tops!!

My experience dealing with merchant 1 has always been very good. I normally deal with Calvin as I do a lot of the office stuff of ordering terminals, changing bank accounts, setting up new businesses, ect. I have called the help line a couple times and they have been great also.

We are happy customer of Merchant 1 from November 2020.
Since than we saved lots of money on processing customer credit cards payments. Our processing charges dropped by 1.7473% and monthly fixed charges went down from $110 to $39.98.
We are very pleased with Customer Service of Merchant 1.
They replay in a timely manner and quickly solve all our issues.
Thank you for your service!

So happy we switched to Merchant 1, the customer service is amazing, the system is so easy and effortless to use. Love the fact that receipts are sent automatically to our clients, this process is saving me a lot of time to do other important projects.
Robert, thank you again for your persistence, it has finally paid off.

Merchant 1 Payments assisted us with a chargeback claim. We were successful in claiming back all of our funds due to their input with documentation. They were invaluable to our success. Highly recommend them.

I have been with Merchant 1 for almost 18 months now and I am very happy with their service! Their rates are reasonable and they are always available to answer any questions or to resolve any issues. We have been very happy with their terminals and their customer service! I highly recommend them to anyone who is considering switching from another provider. We used to be with Chase, but dumped them due to their horrible customer service and extreme lack of customer support. Thank you to Merchant 1 for being so reliable and always supporting your customers!

Customer service has always been helpful, quick and responsive. When I have had questions or needed something to be resolved, it was taken care of right away and done in an efficient manner.

The system is easy to use, and if there are any issues with the equipment or online service the customer service is friendly, knowledgeable and prompt.

We have received great service and pricing from Merchant 1 and have had no complaints about switching over. Any time we have had a question / issue, it has been responded to promptly. We have saved hundreds of dollars a month in merchant fees!

So nice to have a company that stands by their word. No unfulfilled promises. Upfront and honest. Always willing to take the time to answer any questions or concerns you may have. I have dealt with Calvin for many years and he is just as helpful now as he was on day one. If there’s ever an issue, he’ll be sure to make it right. In a world as uncertain as ours these days, it’s nice to know there’s some honest people out there.
Thank you Merchant 1 Payments / Calvin

Great company. People very helpful, they go the extra mile. Will definitely recommend them.

Rarely we need service assistance from Merchant 1 and when we do they are swift in their responses as well as courteous. I would add more stars if I could. A big shout out to Calvin Jacobs.

Our bank was missing a credit card payment. Merchant 1 immediately sent me backup showing that the payment was transmitted to our bank and the problem was resolved. It was a bank error.