My son lost his scooter on the bus one day. They stored it for a long time and we managed to get it back. The staff in the office was very polite and ensured we was the right people collecting the sco... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Kealeigh thank you very much for all your kindness support and help me with my key card issues when I came in the the travelshop. I value the professional experience and customer service and smile �... Toon meer
Bedrijf heeft geantwoord
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune. His driving was erratic and uncomfortable. Custome... Toon meer
Bedrijf heeft geantwoord
Staff is lovely and helpful, Ian and carol helped get back my child’s lost squash racket from lost and found.
Bedrijfsgegevens
Geschreven door het bedrijf
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Contactgegevens
Wheatstone close , RH10 9UA, Crawley, Verenigd Koninkrijk
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,4
Uitstekend
397 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2 april 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1 april 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1 april 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1 april 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Antwoord van METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
Very efficient and super helpful!
Very efficient and super helpful!
19 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hello Mrs Evans, thanks for your kind words and I am glad we could help ^David
I left my phone in the bus and the full…
I left my phone in the bus and the full team was very responsible and supportive. Really appreciate the support of the team. Phil assisted to get my lost phone.
17 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thanks, Tasneem. Great to hear, I will make sure Phil is aware, and I am glad we could help, ^David
The ladies are amazing with the…
The ladies are amazing with the knowledge I dealt with Kealeigh and Lesly, who helped me so much to find my way all over the place, with both timetables and on the app. Am so very grateful. Well done.
15 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Thank you Michele for your kind words. We also think Lesley and Kealeigh are amazing and I will make sure your lovely thoughts are sent to them. I am glad we could help ^David
Antwoord van METROBUS
Hello Ziyad thanks for your kind words this is great to hear! ^David
Carol was very helpful
Carol was very helpful, she was so patient with me whilst I tried to identify my lost item. Great customer service, thank you 😊
12 maart 2026
Review zonder uitnodiging
Antwoord van METROBUS
Hi Hannah, so lovely of you to leave us a review and I am glad we could help ^David
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