Millets - Uckfield Reviews 

Excellent customer service from Phoenix on Easter Monday. She really knew her stuff and helped us buy everything we needed for my son’s Duke of Edinburgh expedition. Brilliant service and advice, thank you.

Very good service from Fran and Ben

Old school service from the very helpful Phoenix. My daughter and I went into the UCKFIELD store as she’s doing her DofE - Phoenix, who has done her Bronze and Silver and doing her Gold answered all our questions (and some we didn’t have), we came out of there knowing what we needed to and enjoying the Millets DofE discount. If your child is doing DofE and you need some kit help, I couldn’t recommend Phoenix highly enough 👍🏻 well done to Millets for employing, and retaining quality staff 💪🏻

Isaac was very helpful when I was selecting some casual walking shoes.
After several pairs, a very comfortable pair of HiTec shoes were selected.
Isaac was very helpful, asked the Manager's advice when needed, and made sure I was 100% happy before we confirmed the sale. Great stuff. Many thanks.

Simon was extremely helpful and kind when we were buying walking boots for my teenagers. He explained the merits of different styles and how to lace them correctly. Many thanks

I cannot praise the salesman highly enough. Excellent advice and he got all sorts of things out from store for me to try. He was very long suffering and extremely patient with me.

Careful attention to my feet when being helped with a new pair of outdoor shoes. Great service. Highly recommend.

Great customer service
Served by Simon and Rocco

My daughter and I were helped by a Simon today who was the most experienced adventure shop employee I’ve ever come across. ( We’ve bought a lot of hiking shoes/ camping and hiking equipment over the years for our 4 daughters too). He fitted the perfect boot with the minimum of fuss and enough explanation to empower us for future purchasing, care of feet and boots, lacing them etc. I watched him help another gentleman too who expressed how rare and brilliant it was to have so much trust in the person selling the boots. I can’t commend him highly enough. What an asset he is to Millets in Uckfield. Thank you Simon. It was a pleasure to meet you.

Great range of products and satisfied with my purchase. Isaac in particular at the Uckfield store was helpful, professional and patient __ great customer service always makes the difference. Thankyou Isaac and Millets.

I wanted a rucksack and the assistant measured it to meet my specifications, then went to check colours. Nothing was too much. Thank you.

What a very helpful chap Ben was… perfect

Merrell MOAB3.
Looked after by Rocco and Simon who provided superb advise including lace tying method to avoid pressure on bridge of walking shoe.
Genuine advice on products.
Tested on Paintball stag event.

I bought some walking poles from Simon in the Uckfield branch Feb 21st. I had an accident and had not used them until today. They are excellent and he was so helpful in the time he spent with me. It was so greatly appreciated. My husband and myself were so impressed with the service

We went to Millets in Uckfield to get our daughter prepared for DofE Gold. Simon could not have been more helpful if he tried. Could not recommend him highly enough. What he doesn’t know about the products is not worth knowing. Thank you so much!

Andy was very pleasant and helpful. Good knowledge

Bought a pair of Brasher water repellent trousers from Uckfield branch today and the staff could not have been more helpful.
Thank you

Purchased my first walking shoes today with the help of Phoenix. Fabulous customer service and extremely knowledgeable . The whole team are extremely friendly and approachable , I would highly recommend the Uckfield store.

Thanks to Simon, our family does not shop in any other outdoor shop. Clone him :)

I recently visited Millets in Uckfield and had a fantastic shopping experience, thanks to a wonderful staff member named Poppy.

From the moment I walked in, Poppy greeted me with a warm smile and offered her assistance.
I was looking for some outdoor gear, and Poppy's knowledge about the products was impressive.

She patiently answered all my questions and provided excellent recommendations based on my needs. Her friendly and professional demeanor made the entire shopping process enjoyable.
Poppy went above and beyond to ensure I found everything I needed, even checking the stockroom for a specific item. Her dedication to customer service truly stood out, and I left the store feeling very satisfied with my purchases.
Overall, Poppy's exceptional service made my visit to Millets a memorable one. I look forward to my next visit and seeking out Poppy for any future purchases.