minuteclinic.com Reviews 

Took my daughter for a TB shot for school and was told it was n/c since it was covered by our insurance. She went back 2 days later for the results and was charged $25.72 even though Aetna was paying and was told we would get reimbursed on our card once Aetna pays. Aetna paid Minute Clinic$18 on 7/26 and we were never reimbursed. This is the 3rd day I have been on hold trying to reach Minute Clinic with no one picking up. Right now I have been on hold 1 hour, 48 minutes and still holding!!! Ridiculous!! Would never go back here.

I am a member and every time I want to use their virtual care service I have to fill out all the information as if I was a new customer absolutely ridiculous. They asked me which pharmacy I want to use put it down when you speak to the provider they say, what do you want your prescriptions to go? Incompetence then these nurses that you get for the virtual care they make a project out of nothing once in a while. I’m lucky I get a doctor the doctor 123. No games no nonsense. The nurses wanna make a big production.

Had a visit to Minute Clinic, provided my insurance details which they billed and before I left charged my credit card as well. Found out that the amount I was responsible for was much less than what they charged my credit card. I’ve tried calling Minute Clinic on two separate occasions, first time on hold for over 1.5 hours and the second time for over an hour. Feed up and going to report this to my insurance company and since I believe this is fraudulent on their part, I will be submitting a complaint to my state attorney generals office.

I scheduled an appointment a week or so ago for a sports physical and I woke up the morning of to a text message saying my visit had been cancelled, with no other explanation. I rebooked and showed up today and the doctor told me he could not check the "cleared" box because I needed an EKG because of my age (im 56) and they didnt have that equipment on site. This same doctor checked the "cleared" box for my sports physical last year. Im totally at a loss.

I have never had a better experience than when I visited the Minute Clinic at Broward Blvd. and Nob Hill Road. Efficient, friendly, professional. Listen to my problems, analyzed my symptoms and made a great diagnosis. Felt much better in a few days. I couldn't have asked for more! Highly recommend this location and especially Vanessa!

Ten days ago, I went to the CVS minute clinic, after making an appointment online and providing my insurance information, which should have made my visit free of charge. It is not possible to make an appointment without providing a credit card, which should not be necessary because my health insurance includes unlimited CVS Minute Clinic visits for free. Today, ten days later, in the morning, I got an email from CVS saying that I owe the full cost of the visit. On the bill, they provide a number to call if one has questions, but this number just puts you on hold forever. I have been on hold for 5 hours now, and counting. I called the store, where a machine redirects me to the same number. There is no way to call the minute clinic at the store--all is handled online. I went to my insurance provider's portal, to see if a claim had been made for the service, but there is no claim. Without a claim, my insurance will not reimburse me. CVS has erroneously billed, and then charged my credit card, on the same day, and there is no one to contact for help with this.
cvs-dot-com/minuteclinic does not have a "contact us" link, not even a "messages"or "comments" link. Communication is completely one-way, you can use their site, but there is no way to provide feedback.
I feel I am living in "The Matrix". What can I do?

I tried to set up an appointment, but couldn't because they had my insurance incorrectly. I tried calling multiple times. The first time I was waiting to talk to someone for like 30 minutes, it went quiet like someone didn't connect correctly. I called again, this time waiting 1 hour and the same thing happened. There is no email service. I didn't actually use them, but it seems this may have been for a good reason.

These people are terrible! I work in the medical field and my company told me I had to have my physical done by the next day or I wouldn't be able to work so I would typically use my family doctor, but didn't have much time (looking back, should have just taken the free vacation) and chose to use CVS Minuteclinic. The woman tells me insurance doesn't cover the physical and that she won't do my physical because according to my paperwork (conveniently had another patient sitting outside), she cannot do it until after the PPD is read...The same paperwork I have used from the company for 6 years and never had an issue with my primary care doctor. Second visit, there is a different NP who cannot locate any of my paperwork, literally had to email my boss while I was there, send it to her email and have a new one printed and then she was unsure of what the other NP had done so I was billed in full for the PPD as well. Today, I receive a bill for $27.07, the remainder of what insurance did not pay for the PPD. I call the customer service and they're telling me any trip to a minuteclinic is considered billable and that my second visit should have been submitted to insurance and that the first visit is separate. There was no need to have a second visit in the first place, other than to have the PPD read, which, anyone in the medical field knows how long that takes, lol. This service is a complete joke, unprofessional, unorganized and a disgrace to healthcare in general.

Received email invitation for FREE Women's Heart Health Screening in February. NP could not find a code to bill the 20 min screening, and had to collect my Insurance info. Later told that CVS IT "had sent the email invitation out in error." I received a Bill after insurance coverages denied the screening. I contested on phone and in emails to Minit Clinic, 3 times. Ended up in Debt Collections, and I finally capitulated and paid for what was fraudulently presented to me as a FREE service, just to protect my credit. NEVER EVER AGAIN, CVS!!!!!

I went to the Glendora Minute Clinic in November. They sent me a bill, I paid it, they canceled the check a month ago. Since then I have received text messages, emails, phone calls and bills in the mail. I keep telling them that they cashed my check on April 24th and they just keep sending me bills. I strongly advise against ever using the Minute Clinic. Go to an urgent care instead.

I did an online virtual visit at 1:00am. The doctor rushed through the call and the whole visit from start to finish was only 2 minutes and 35 seconds. in which over a minute of it was trying to figure out how to get my correct birthday entered into the system. They prescribed me antibiotics for what I assumed was strep throat. I called my 24 hour pharmacy in the morning and they had still had not received my prescription. I called CVS and got the run around and was told someone would call me back within 24 hours. CVS finally sent in my prescription 13 hours later. By that time I had already ended up having to go to the urgency room because my throat was swelling shut. Now I am stuck paying bills for 2 separate places and was CVS refuses to refund me although if I would have gotten antibiotics started sooner it probably would have prevented me needing to get additional care.

Scheduling was not difficult, however the end result of visit went sour after receiving a full bill for the visit. I was told at check in that minute clinic could treat me for what I came in for. Open boil/ulcer on ankle, possibly infected.
No problem according to the intake personnel. Fill out forms and moves forward. Waited to be called about 20-30 minutes. Called to back to get blood pressure and temperature taken. Showed intake person my ankle sore and was told I would see doctor next. Immediately upon showing Dr and assistant my ankle, they immediately said Minute Clinic couldn't service me and said I should go to immediate care or urgent care clinics that would be more equipped. Less than 5 mins later I leave and head to urgent care. No care was given at minute clinic. Just typing info in system and verbally saying to go elsewhere. No charge to me that day or a mention of partial of full charge in future for the visit, however I was charge later for full visit as if they did and was able to handle my issue. Its like taking your car to a repair shop and they listen to a sound your car is making and immediately say that it's beyond their scope of work go to dealer. This is without pulling your car onto the rack. Just quick observation by the tech. Later you get a $169 bill for that observation.
Better off goggling than minute clinic. They have the right name.
Charge by the Minute.......

I went for a Covid test prior to travel. Was told that my insurance had a copay and there would be a fee of around $30. Received a bill and paid it and then received a second bill and was told that the insurance company was billed separately for the test and the office visit so I sent to collections for another $52 bill. Such a ripoff and very disappointing

I went to the Ridgewood location in New York, to get the shingles vaccine, I was told it would require 2 visits. After completing the first vac, I made my appointment for the second
Two days later I was informed that the Ridgewood location was closing and that I would be having to go 5 miles out of my way to Ditmars location in Astoria Queens twice before I even got close that appointment they moved my appointment to another day then two days before my appointment, they canceled my appointment and said that the location would not be able to
Accommodate me because that location was also closing. They told me to call and reschedule. They supplied me with a phone number which gets you nowhere it has nothing to do with rescheduling obviously whoever runs minute clinic has their head stuck up there, butt ! I finally reached somebody and they told me they get back to me that was two weeks ago so now I’m up in limbo without my second injection I will never walk into another CVS again or deal with morons like this ever again talk about no organizational skill!!!

Went to The Minuite Clinique on Grogans Mill The Woodlands TX. Had scheduled an on line appt. Went in and was told they were to busy to see me— but if I wanted to stay around a few hours— there is some chance they might be able to see me. Not very friendly or professional. And then finally said if it was her , she would leave. We were very unhappy and decided to leave. And it’s great we did—- saw an 24 urgent care on our way out. They were very professional and very eager to help—-unlike CVS. They took our insurance. And it was top notch. Night and day difference. Fat pt
Rofeddpssional
It was professionalism and a great attitude—- total opposite of CVS. So we were very happy that CVS minute Clinique didn't work out. And got great care given to us! It was so much easier than dealing with 2 young people that didn’t care about us at all—from CVS—- and we were in and out and only paid $45 copay. Totally worth it. Could have had an X-ray or scan done on the spot. Or a blood test. You’re not getting that at CVS. Plus the wait at CVS is usually very long. Screw them and go to a 24 hr emergent clinic instead! You will not regret it.

FYI. The 2 bad employees ar CVS worked Sunday February 4th— atleast 3-4:30. Someone needs to be on top of these people giving them info and customer service help and how to treat people. It was a young African American guy( a real fast talker and a semi Asian young girl. &&= Stay away! Not bueno, just compare the difference in equipment. It’s huge. CVS has squat and a bad attitude. So just go to a 24 hour health Clinique. So will be glad you did!

Su dat Feb 4th 3:00

UPDATE #2: I scheduled for a Novavax booster with the Pharmacy. You have to schedule online for Moderna, but tell them you want Novavax. I did just that. When I got there, I was told by the pharmacist they only have Moderna. So I left, called CVS management, and they checked into it, called me back to say they were sorry, the pharmacist there didn't know about the 2nd fridge with the Novavax vaccine.

UPDATE: As it turns out, I spoke with the CVS pharmacist who told me they had Novavax. Apparently these are two COMPLETELY separate entities, and they TOTALLY act as if the other doesn't exist. So, all Minute Clinic had to do was say, 'Check with the pharmacist, they may have it.' And when I spoke with the CVS Pharmacy 20 minutes ago, they didn't want to hear what happened with Minute Clinic!

I was told to use CVS to sign up for Moderna COVID vaccine, but ask for Novavax when I get there. I did, but Minute Clinic said they didn't have Novavax.

I did exactly what my Minute Clinic email (use email to sign in when I get there) and the CVS pharmacist said (sign up for Moderna on CVS.com but when you get to Minite Clinic ask for Novavax) to do.

The girl who was going to give me the vaccine asked someone else, and she was told they don't have Novavax. The girl didn't even know who made Novavax, and was kind of not sure about this Moderna vaccine and if it might not be what I meant when I said Novavax.

Honestly I’m so disappointed as I received a bill for 500.00 for a vaccine that I had given my insurance card to that lady but yet this horrible company will not return my call?? Stay clear of minute clinic and their horrible service!!

The worst company ever! They make DMV look like saints. Trying to pay a bill but every option makes it impossible. Online? - needs a code that comes with a statement but never received one so no way to get code. Text for code? - option not available even though cell was the main number provided. Call for code? - no calls came through. Call customer service? - 30 mins and still waiting. Will be eligible for medicare by the time someone gets on the call. Ridiculous.

Called to add third and fourth ins companies. Lady takes my info and now on hold for 1/2 hour waiting to speak to someone else for them to do the billing to them Ridiculous that they have this extra step ridiculous on hold. Finally answered and disconnected No call back

My son received a bill from Minute Clinic, Chelsea Thompson: FNP in waterford (Orlando, FL) I am trying to add the insurance I created an account I can add insurance. I called them was on hold the first time for 60 minutes and they disconnected called again was hold for 50 minutes and no one picked up. I will never go this place again. Bill is passed due and there is no way possible for me to get hold of anyone there