I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... Toon meer
Bedrijf heeft geantwoord
I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... Toon meer
Bedrijf heeft geantwoord
I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`
Contactgegevens
Customer Support Centre, PO Box 2564, LU3 2AF, Luton, Verenigd Koninkrijk
- 0845 519 0096
- customers@mobileguru.co.uk
- www.mobileguru.co.uk
3,3
Gemiddeld
257 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent product
Excellent product, once dispatched arrived quickly. Only a few days from ordering to delivery. Item was well packaged, no excess wrapping. Would use company again.
23 maart 2023
Good Quality as not expensive
22 maart 2023
Phone charger
Excellent service. Prompt replies and information when I had a query. Product delivered very quickly after placing an order
6 maart 2023
Excellent communication from seller…
Excellent communication from seller throughout. Had a faulty iPad case from sellers supplier and matter was dealt with swiftly.
28 februari 2023
Prompt & courteous service
Product arrived damaged but refund request processed promptly & without question.
12 januari 2023
Antwoord van mGuru
Sorry to hear about the wrong item being sent. Please contact customers@mobileguru.co.uk if you have not done so already as we have a 30 days no quibble returns guarantee.
Supposed to be a smart view phone case…
Supposed to be a smart view phone case but doesn't work and doesn't turn the phone off when closed. I thought it worked be better quality with the price but it's tat.
UPDATED
Admitted that they had made an error and fully refunded. Thankyou
17 december 2022
Antwoord van mGuru
Sorry to hear about the performance issue. Please contact customers@mobileguru.co.uk if you have not done so already as we have a 30 days no quibble returns guarantee.
They were very helpful and patient
They were very helpful and patient, refunded me no problem .and sent the correct size to me
23 december 2022
Antwoord van mGuru
Thanks for your feedback
Praduct was zero wasn't working
30 juni 2022
Antwoord van mGuru
We have a 30 days return policy. Please contact customers@mobileguru.co.uk and our staff would be happy to help resolve matter.
Very good service and product that I…
Very good service and product that I ordered was also very good
14 oktober 2022
Antwoord van mGuru
Thanks for your feedback
Quick delivery and product great,easy…
Quick delivery and product great,easy to order and pay,no hassle
20 oktober 2022
Antwoord van mGuru
Thanks for your feedback
Slow shipping and false advertising
Very slow shipping and didn’t send genuine Samsung product as advertised. Poor quality imitation sent.
Paid £3.99 for quicker delivery vs free delivery. Ordered 16/10. It arrived ten days later 26/10.
Had searched online for genuine Samsung product including the product code. The one I wanted appeared on a Google sponsored Mobile guru advert including image of genuine Samsung packaging and words “Genuine Samsung galaxy”. Clicked that link and ordered that product. When it arrived it was a cheap imitation, not samsung at all and doesn’t hold your phone securely it in its grip. No phone number for company. Sent online request for refund yesterday. No response as yet. Would avoid this company.
Update: Mguru have been in touch to say will refund so I will provide further trustpilot update once I see how this progresses. I’ve also asked for postage refund as their advert is misleading.
26 oktober 2022
Review zonder uitnodiging
Antwoord van mGuru
Really sorry to hear you are not happy with this product. It is listed as universal replica product. On all our listing the manufacturer name is provided where it is listed as genuine else it is listed as universal. Our staff have offered refund under our no quibbles guarantee. Please get in touch and the issue would be resolved.
Said 3-5 days was more like 10 -12
Said 3-5 days was more like 10 -12
Everything else great
30 augustus 2022
Antwoord van mGuru
Sorry about the delay and thanks for your patience
The replacement ipad cover I received is perfect, it is light and easy to use
Unfortunately the Ipad cover received is one centimeter too small. I have emailed mGuru with all the details of my Ipad and I am waiting for a response. I am hopeful it will be resolved soon
15 augustus 2022
Antwoord van mGuru
According to our customer support team wrong item was ordered by customer and our team sent another cover for the correct model and this was received. Although the feedback was agreed to be removed by customer, it still remains.
Great service
Great service, item despatched and delivered on time. Will certainly use mGuru again. Easy website to navigate around.
3 augustus 2022
Antwoord van mGuru
Thanks for your feedback
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