Mondassur Reviews 

Antwoord van Mondassur

12 sep 2025

Bonjour,

Nos assurances santé internationale couvrent les frais médicaux de nos assurés conformément aux garanties souscrites. Comme pour tout remboursement, la transmission de justificatifs complets est indispensable et peut parfois allonger les délais de traitement.
Vous avez d’ailleurs choisi de renouveler votre contrat, preuve de la confiance que vous accordez à nos services et à notre accompagnement dans la durée. Nous restons disponibles à tout moment pour vous informer de l’avancement de vos demandes.

Bien cordialement,

L’équipe Mondassur

Antwoord van Mondassur

12 sep 2025

Bonjour,

Votre message est diffamatoire ce qui est punit par la loi. Nos assurances voyage ou en santé internationale couvrent les frais médicaux conformément aux garanties souscrites. Comme pour tout contrat d’assurance, certaines prestations sont soumises à des délais de carence ou à des accords préalables, clairement indiqués dans les conditions générales remises lors de la souscription. Dans votre cas pour une assurance de 3 mois, soit potentiellement une assurance voyage, votre contrat couvrent les accidents ou maladies inopinées mais pas des soins déjà prévus ou programmés.

Bien cordialement,

L'équipe Mondassur

Antwoord van Mondassur

12 sep 2025

Bonjour,

Vous avez souhaité obtenir un visa pour la France en prenant un 1er contrat d'assurance de 4 mois puis un 2ème contrat quelques mois plus tard pour 4 mois à nouveau afin d'obtenir un visa long séjour de 12 mois en n'ayant qu'une assurance pour 8 mois seulement.
Les autorités françaises vous ont notifié qu'elles vous donnaient un visa de 4 mois.
Nos conditions de remboursement indiquent que nous remboursons uniquement en cas de refus de visa, ce qui permet de sécuriser les autorités françaises et nos partenaires. Il ne s'agit en effet pas simplement de vous donner une attestation d'assurance mais également de payer une hospitalisation en cas de besoin. C'est notre engagement par l'édition d'une telle attestation obligatoire pour obtenir votre visa. C'est pourquoi celle-ci vous est demandée, pour ne pas être à la charge de l'Etat français en cas de besoin de soins médicaux.
Nous avons traité votre demande et vous avons communiqué les conditions de remboursement avant, pendant et après votre souscription.
Notre service client a regardé votre dossier avec attention. Nous traitons tous nos clients avec respect, professionnalisme, compétence et en toute transparence. Vos allégations sont fausses et diffamatoires.
Que cela ne vous convienne pas est un choix personnel comme celui de ne pas prendre une assurance pour toute la durée du visa souhaité alors qu'il s'agit d'une obligation de l'Etat français pour obtenir un visa.

Bien cordialement,

L’équipe Mondassur

Antwoord van Mondassur

12 sep 2025

Hello,

You applied for a visa for France by taking out an initial 4-month insurance policy, then a second policy a few months later for another 4 months, in order to obtain a 12-month long-stay visa with only 8 months of insurance.
The French authorities notified you that they were granting you a 4-month visa.

Our reimbursement conditions state that we only reimburse in the event of a visa refusal, which provides reassurance to the French authorities and our partners. This is not simply a matter of providing you with proof of insurance, but also of paying for hospitalization if necessary. This is our commitment by issuing such a mandatory certificate to obtain your visa. This is why we request it, so that you are not burdened by the French government in the event of a medical need.

We have processed your application and communicated our reimbursement conditions to you before, during, and after your subscription. Our customer service team has carefully reviewed your application. We treat all our clients with respect, professionalism, competence, and complete transparency. Your allegations are false and defamatory.

Whether this doesn't suit you is a personal choice, just like not taking out insurance for the entire duration of the desired visa, even though it is a requirement of the French government to obtain a visa.

Best regards,

The Mondassur team

Antwoord van Mondassur

13 jun 2022

Expatriate insurance covers you for your health costs, including serious pathologies such as cancer. As in any area of economic life, it is essential to have proof of payment, quotes, invoices and explanations corresponding to payment requests. In addition, the American healthcare system is extremely complex involving different parties for the payment of healthcare. In your case, we were waiting for your information from the establishments where you went without having obtained prior agreement and without having provided us with the required documents. Your health costs were covered at more than 45,000 USD. These amounts were indeed paid contrary to what you claim. We are very surprised at your advice to others not to waste their money. In this case, we can clearly demonstrate that it was not you who "wasted" or "lost" money but the insurer who covered your health care. We invite those interested to contact us and we will be happy to give them feedback on this case. Your comments are misleading for the readers of these reviews.

Antwoord van Mondassur

13 jun 2022

The French consulate requested insurance with higher benefits than those previously required. This is why you had to upgrade your insurance. We are not the ones who make the laws and the criteria for obtaining visas. These criteria may change according to the directives of the authorities.
The Gold Basic insurance you have taken out is mandatory to obtain your visa to come to France. This insurance offers health cover in hospitalization and outpatient medicine of a good level for France at prices that are among the most competitive on the market. Consulates require health coverage for at least 12 months regardless of whether you can benefit from social security afterwards. The certificate we issue commits us to the authorities. As we have indicated to you, for the safety of our policyholders, insurers and French consulates abroad issuing visas, it is essential to have proof of visa refusal in order to be able to reimburse insurance if your insurance has not started.

Antwoord van Mondassur

13 jun 2022

Our expatriate hospitalisation insurance plan cover inpatient health costs for Covid but does not cover hospital accommodation costs for quarantine without healthcare treatment.
Our insurance covers pathologies and pre-existing conditions, but they must be declared on the health questionnaire. A non-declaration can be akin to fraud.
We have clearly explained these reasons to you and they are not scams or other lies that are defamatory, inappropriate in view of your situation and damaging the consideration of others.