Mon Motors Reviews 

Yesterday i had my Skoda Fabia serviced at Skoda, Gloucester. When i booked i said that i would like to pick the car up at 3:00 no later than 3:30 as i need to take my oldest son to his place of work. When i dropped my car of yesterday i repeated that the car needs to be ready by 3:00, 3:30 latest. i mentioned that i would be sat in there waiting area from 1:30 onwards. When i arrived i let the service dept know i was waiting i asked when it would it be ready, i was told that they would find out and let me know, an hour passed and i asked again and the same happened i was totally ignored. I left it approx another hour and walked around the showroom and as soon as the service person saw me they got up and just disappeared! The other service person suddenly arrived from outside and so I asked him and he said its on the ramp without checking. I asked if he could find out and let me know when the car is ready as i need to take my son to work. I said that i mentioned it this morning and they replied you spoke to his colleague and was not party to the conversation to which i replied no but you listened in on the conversation because when i said the time i would like to collect it you turned and looked at me. The service person again repeated its on the ramp, at this i became angry and said can you give me a time / how long is it going to take, they repeated its on the ramp and they showed no intention of getting up from their desk to find out the when it would be ready. I asked again please could you go to the workshop and find how longs it going to take again the service person said its on the ramp! It seemed that its on the ramp was their stock answer as i was not getting a positive answer i shouted at the service person to make him aware his attitude was very poor. As i was not getting a decent reply i told them i would collect it the next day at 8:00 and as i walked away i heard heard him say that's a relief i stopped looked at the opening times shown on the front door realised that the service dept was open to 6:00p.m i went turned around and said no i will pick the car up at 5:30 so it better be ready! No excuses! Claire my partner was concerned that i had not come home and phoned the garage twice and both times she was promised that they would phone back but never did. I walked home as we live nearby and returned to the garage at 5:30 Claire mentioned that she had phoned but no one came back to her to which they replied when the receptionist is not hear all the calls get diverted to Bristol. Claire said that's strange as i selected the service option and the voice did sounded like you. She said sorry and handed me the keys. I have had issues in the past with the service department and their poor attitude. When i bought the car in October 2023 (It was a new car) a warning light came on just after i had drove it away i took it back and it was looked over and i thought it had been repaired. A couple of weeks later the same fault occurred, the fault always occurred when i went over a speed bump or similar. The car was looked at and i was told it had been a miss fuel despite showing the service department all my fuel receipts! Iam an engineer by profession i said it is probably a short in the wiring loom to which the service department manager (a woman was was transferred to the Bristol dealership) said no I dispute that. The car was again repaired yet two weeks later the same fault occurred when wanted to leave work one day. I called Skoda assist and they managed to get my car driveable and i drove it to the garage My car was looked at and i suggested it was a short on the wring loom again and on the way out i stopped spoke to the young lad washing the cars and told him when my car is looked at on Monday if you are around say its a short in the wiring loom. When i picked up the car the following week i was told all the service technician was looking at the car and that the young lad who i spoke to had suggested an issue with the wiring loom and he was proved correct. The heat shield in the engine bay had not been fixed properly and this had been the issue all along! Verry poor Service. The Sales team especially Marcel has been great but are let down by a poor service department. Happy to buy a car from them but i think in future i will take my car to another garage for a service. When Adam was in charge of the service department the customer experience improved but since his transfer the customer experience has declined. Happy to speak to a senior person from Mon Motors to discuss this in more detail

Mark was helpful during the process. I was kept informed about the progress of my purchase, which made things straightforward. Felt looked after throughout, and the communication was consistent. Confident in mentioning them to others considering a vehicle purchase.

Straight forward, Great experience, would certainly recommend mon motors.
Brad Cox there sales consultant was great, he made buying my new car a pleasure.

Chloe went above and beyond to ensure that I had the best service experience at Gloucester VW. This is a sound family run group. My only criticism is that the dealership has become very busy since Cheltenham VW has closed.

No pressure from the salesman only genuine information and all questions answered truthfully

Where do I start, my Tiguan had a full service at Mon motors Bristol on the 9/07/2026.
It was delivered at 0830 and was collected at 1700.
I had requested that the Sat nav needed updating and Air Con regassed, neither of these 2 requests were carried out as I was told theywere short staffed and never had time to do the extra jobs and I should rebook.
I have spent all of one day trying to get an answer from the parts department to get an updated SatNav SD card no reply but I did leave a message still no call back.
But by far the most annoying is trying to park there.

I recently purchased a Volvo XC60 and worked with Christopher during the process. He was very knowledgeable and took the time to explain the car’s features in detail, which I really appreciated. He also helped set up the car, ensuring everything was ready to go before I drove off. I felt well looked after throughout and found the experience to be smooth and straightforward.

Relaxed atmosphere with knowledgeable staff that are more than happy to help within a very clean and spacious environment both inside and outside the showroom.

Gareth took the time to explain the A6 e-tron Sportback's performance and helped us decide on the right model for our needs. He was clear about each version’s features and limitations, which made us feel comfortable. The part exchange process was simple, though there was a hiccup with the bank link system. This was resolved quickly without fuss.

Treated extremely bad at capitol vw once again.
Booked in service and mot for 10am supposed to be ready by 12.
Still sitting in waiting area 1.30pm as I write this review.
Will mot ever use this dealer again once 2 year plan finishes

Visited Bath Audi to look at an Audi A1 and worked with Brad. He was very helpful and took the time to explain the automatic features, which we had questions about. The test drive was easy to arrange and made us feel more confident in our choice. What stood out was how he focused on what suited us rather than trying to push anything extra. He talked through the options clearly and helped put together a deal that felt right for us.

We we bought a new car from Mon motors vw in Gloucester from a salesman called Cameron, he was such a friendly honest sales guy. Non pushy an absolute pleasure to deal with and even called 2 days later to find out if we had settled into the car ok. What a pleasure to deal with Cameron. Well done

I was a bit unsure about choosing the right car, but Hannah at Mon Motors Newport Ford made the process much easier. She took the time to understand what I was looking for and listened to my concerns without rushing me. I felt like she really wanted to help me find something that suited my needs, rather than just selling me anything. It made a big difference knowing that she cared about getting the best outcome for me. I left feeling looked after and valued, which I appreciated.

I recently purchased a Volkswagen ID.4 and worked with Nathan during the process. He was friendly and professional, making everything clear and straightforward. The dealership had a good atmosphere, which made it easy to feel comfortable while making such an important decision. Everything was handled professionally, and I appreciated how smoothly things went.

Its to great disappointment I am having to write this as where credit is due the Sales Guy in Cupra Bristol: Rhys, is lovely and very helpful however, the After Care we have received, I can't exactly say I am impressed. Considering we had swapped an older Cupra and were told we wouldn't have issues if we upgraded...

We then have collected our BRAND NEW CAR on the 27th of June 2026, we then filled the car up to realise it has a faulty sensor! This should not of happened in the first place for a BRAND NEW CAR!! As a first time owner of a Brand New Car, I am extremely disappointed. To top it all off, we should have been given the same car or better as a courtesy car (as that is the impression the team gave us)... not a smaller Cupra! I am not happy by the customer service which we have received. I look forward to your comments.

Josh Tripp

Recently sourced a new vehicle through CarWow (a reputable company) I received an offer to purchase the vehicle I'd specifically specified from Mon motors Bristol, the OTR price was xxx having expressed an interest via CarWow I was contacted by Mon motors Bristol who confirmed that the OTR cash price was xxx before travelling to Bristol to place the order and pay the deposit I contacted Mon motors Bristol to make certain that the OTR cash price remained unchanged at xxx. On arrival at Mon motors Bristol there followed a 40 minute discussion about add on products I agreed to purchase a pre paid service plan although declined the offer of other add on products, it was then revealed to me that there were additional costs to the OTR price I'd been quoted before travelling to Mon Motors Bristol, as the now OTR price had been inflated by over £500 I considered this selling tactic to be underhand and frankly disreputable, confidence and trust is no longer viable and subsequently I walked away from doing business with Mon motors Bristol.
Footnote.
I have now received an apology from the salesperson at Mon motors Bristol which I have accepted plus an offer to purchase at xxx price that was initially confirmed to me.
However I believe business should always be conducted with complete transparency in order to foster confidence and trust and on this occasion neither remain in place.
Reply to Mon motors.
I have responded to your request for more information and provided the details requested.

The dealership had a welcoming and comfortable atmosphere, which made the process smooth. I felt well looked after and reassured throughout. The staff ensured everything was clear and easy to understand when purchasing my Volvo EX30. It was a professional experience that left me confident in my decision.

Justin was really helpful when choosing my new car and changing my old one. Despite some price alterations which caused delays, Justin has been responsive the whole way through and helped me to find a suitable car and price eventually.

I took a fleet vehicle to Gloucester for MOT & service today. I had called the dealer in advance to discuss my need to work whilst I waited and I've spent a very productive 5 hours in the dealer show room with great wifi, access to facilities and hot & cold drinks (plus aircon). All the staff were really helpful and welcoming, great dealer experience

This is the second vehicle I have purchased from Cardiff Audi. Scott was professional and friendly. He listened to everything I wanted and explained everything in detail putting me at ease. Nothing was too much trouble. Everything was well organised. It was an excellent experience and felt he went over and above to help me buy the right car for me. I won’t hesitate to go back to Scott and Audi when I’m ready to buy my next car, making it a pleasure to do business with him again. Thanks again Scott.