The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement... Toon meer
Bedrijf heeft geantwoord
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My coffee machine started leaking from the steam wand. As it was still under warranty I contacted Morphy Richards. Understandably I was asked to send proof....video and photos.....so while there was a... Toon meer
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel s... Toon meer
Bedrijf heeft geantwoord
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warrant... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contactgegevens
, , , Verenigd Koninkrijk
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
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4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Harry provided a replacement soup maker…
Harry provided a replacement soup maker very quickly. Excellent service!!!!
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic review ⭐ We’re delighted to hear that Harry was able to provide a replacement soup maker quickly and that you had an excellent experience with our service. Thanks for choosing Morphy Richards 😊
Handled the delay really well
This was, on the face of it, a difficult review to write because the carrier decided to delay the delivery of my parcel. I contacted Harry at Morphy Richards on two occasions to ask for his help. Needless to say I now have the parcel, thanks Harry. Harry was quick to reply and seemed to really try to help.
19 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind review ⭐ We’re glad to hear that Harry was able to assist and provide prompt support while your parcel delivery was delayed. It’s great to know that everything was eventually resolved, and we really appreciate you sharing your experience. Thank you for choosing Morphy Richards 😊
Great experience with Morphy Richards…
Great experience with Morphy Richards not much hassle to replace a faulty kettle, just a few simple questions. Harry was superb in responding considering it's the festive period he was still prompt in his response and very informative with the whole procedure. Thank you.
19 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your great review ⭐ We’re delighted to hear that replacing your faulty kettle was straightforward and hassle-free. Harry will be very pleased to know his prompt and informative support made a difference, especially during the festive period. Thanks again for choosing Morphy Richards 😊
Advice needed
I found went in for some advice and spoke to Jack who was very helpful and professional. He had good product knowledge and answered my questions with no problem and I left feeling impressed with his customer service.
15 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely review ⭐ We’re really pleased to hear that Jack was able to provide helpful, professional advice and answer all your questions with confidence. It’s great to know you left feeling impressed with the service you received. We’ll be sure to pass on your kind feedback to Jack. Thanks for choosing Morphy Richards 😊
I would like to thank Harry from…
I would like to thank Harry from customer services for resolving an issue where the delivery firm lost my order. Harry asked if I wanted a refund or if I wanted to order a replacement. As this is a Xmas gift, I requested a replacement. Harry assured me that it would be delivered within three days of him placing the new order. This happened, thank you Harry.
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for taking the time to share your experience. We’re sorry to hear about the delivery issue, but we’re delighted that Harry was able to resolve it quickly and ensure your replacement arrived in time for Christmas. We’ll be sure to pass on your kind thanks to him. Thanks for choosing Morphy Richards 😊
Had an issue with an item bought from…
Had an issue with an item bought from Morphy Richards. Harry was quick to respond to my complaint and honoured the Warranty no issues. Was prompt and professional in sorting out a replacement. Excellent service.
18 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely feedback ⭐ We’re really pleased to hear that Harry was able to assist you quickly and professionally, and that your warranty issue was resolved without any hassle. We truly appreciate you taking the time to share your experience and your kind words. Thanks for choosing Morphy Richards 😊
Ordered item delivered safely and…
Ordered item delivered safely and intact.
Only glitch was receiving a message the day after ordering to say the item had been delivered when it hadn’t. However my call to the company brought a rapid and reassuring reply - good customer care.
18 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review ⭐ We’re pleased to hear your order arrived safely and intact, and we appreciate your understanding regarding the delivery notification mix-up. We’re glad our team was able to reassure you quickly and provide good customer care. Thank you for choosing Morphy Richards 😊
Had a problem with our existing Steam Generator
Had a problem with our existing Steam Generator whi h was still under warranty and was unable to use anymore. Contacted Jessica at Morphy Richards customer service who dealt with this issue with great empathy and extremely professional and helpful. Provided the information requested and a new device is now on its way. We have had many Morphy Richards appliances over the years and rate them very highly.
16 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely 5✨ review. We’re so pleased to hear that Jessica was able to help you quickly and professionally, and that your replacement is on its way. We really appreciate your continued support and kind words about Morphy Richards.
Quick and efficient advice very helpful…
Quick and efficient advice very helpful Jessica is a credit to the company 👍🏻real customer service care 👍🏻always used morphy richards uk 🇬🇧 for our irons and always will in the future !!! Thankyou Wilson family…
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely 5⭐ review! We’re so pleased you received quick, helpful advice Jessica will really appreciate your kind words.
Thank you to the Wilson family for your continued loyalty. 🤩
Excellent service today from Harry
Excellent service today from Harry! Understanding and was quick to fix the issue I had with my kettle. Thanks again Harry, merry Xmas :)
15 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your 5-star review! We’re delighted to hear that Harry was able to quickly resolve the issue with your kettle. We’ll be sure to pass on your kind words. Wishing you a very Merry Christmas too 😊
Morphy Richards
My soup maker stopped working while still under warranty and after various positive correspondence with Morphy Richards customer care who were very helpful agreed to a replacement
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for sharing your experience! We’re glad our customer care team could assist you and arrange a replacement for your soup maker. It’s wonderful to hear that the process was smooth and positive. Thanks for choosing Morphy Richards 😊
Excellent customer service from Jack…
Excellent customer service from Jack today. He was supportive, knowledgeable, professional and and friendly in our email conversation.
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind feedback! We're delighted to hear that Jack provided such supportive, knowledgeable, and friendly service. We’ll be sure to pass on your compliments to him. Thanks again for choosing Morphy Richards 😊
Brilliant customer service
Brilliant customer service! So kind and helpful. Quality products. I would have no hesitation in buying from them again.
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your lovely feedback! We’re delighted to hear you found our team kind and helpful, and that you’re happy with the quality of our products. Thanks again for choosing Morphy Richards 😊
Excellent customer care
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your 5-star review! We’re delighted to hear you found our customer care excellent. Thanks for choosing Morphy Richards 😊
Had an issue with my Kettle
Had an issue with my Kettle, spoke to Harry on the phone who was quick to get the issue troubleshooted. Thanks again Harry and merry Xmas 🧑🎄
16 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your 5-star review 🤩 We’re pleased to hear Harry was able to quickly troubleshoot the issue with your kettle. We’ll be sure to pass on your thanks, Merry Christmas 😊🎄
Absolutely amazing customer service
Absolutely amazing customer service from Jack, such coherent emails and really made everything so easy to understand, so amazing, troubleshooting was really effective turns out I was pressing the wrong button
10 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic 5-star review ⭐ We’re thrilled to hear that Jack was able to guide you so clearly and make troubleshooting easy. It’s great that everything got sorted out smoothly, even if it was just a button mix-up! Thanks for choosing Morphy Richards 😊
Good customer service
My faulty item was replaced but I did feel I had to jump through alot of hoops to get there at first. Harry was very helpful and prompt in his responses. Thankyou.
16 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your feedback. 🌟 We’re glad to hear that Harry was able to help and provide prompt assistance, and we truly appreciate your patience throughout the process. We hope you’re happy with your replacement, and thank you for choosing Morphy Richards 😊
Bought the new pans from them direct…
Bought the new pans from them direct and really happy came quick and look nice in my new kitchen. Will always come back
4 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your lovely feedback! 🌟 We’re delighted to hear that your new pans arrived quickly and look great in your kitchen. That’s exactly the experience we aim to provide! Thanks again for choosing Morphy Richards 😊
was starting to give up with my…
was starting to give up with my soupmaker, contacted customer servicesand they helped me with troubleshooting and fixing the issue, I can now enjoy my hot soup on these cold nights thanks to Harry!
15 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for sharing your experience! 🌟 We’re so pleased to hear that Harry was able to help troubleshoot your soupmaker and get it working again, nothing beats a warm, comforting soup on a cold night! 🍲
We’ll be sure to pass your kind words on to Harry. Thanks again for choosing Morphy Richards 😊
Top marks for Harry!
Was having issues with my toaster and thought It was done for! Luckily harry in customer services sorted me out promptly with a replacement! Fantastic customer service from Harry
11 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that Harry was able to sort your toaster issue quickly and efficiently. We’ll make sure he knows his excellent customer service made such a difference 😊
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