The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement... Toon meer
Bedrijf heeft geantwoord
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Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel s... Toon meer
Bedrijf heeft geantwoord
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warrant... Toon meer
Bedrijf heeft geantwoord
Made an error in ordering re delivery address. In a flap, I rang customer services, spoke to Rich who was calm, friendly and keen to find solutions rather than negative responses/trotting out standard... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contactgegevens
, , , Verenigd Koninkrijk
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
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Happy customer
It was great experience with Morphy Richard as my delivery was sent back and I contacted Morphy Richard they dealt with the situation propyl and replace my order back to me to be delivered in next few days and I have received my order and I'm a happy customer and I would happily recommend to be a Richard Morphy customer thank you.
6 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thanks for sharing your experience! Sorry to hear about the fault, but we're really glad our team could replace it quickly under guarantee. Enjoy your new iron!
Great product, great support
I was very happy with my stream generating iron but it developed a fault. Thankfully, it was still in its guarantee and Morphy Richards were quick to replace it when terrible shooting didn't work.
6 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind review! We’re really pleased to hear you loved your steam generator iron.
We're sorry it developed a fault, but we’re glad we could replace it quickly under guarantee and get everything sorted for you. Thanks for choosing Morphy Richards!
We recently had reason too contact…
We recently had reason too contact Customer Service , Harry dealt with our issue , and are now awaiting a replacement item , thanks very much Harry .
7 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind words! We’re delighted to hear that Harry was able to assist you.
Your replacement item is on its way, and we appreciate your patience. If you need any further help, don’t hesitate to reach out.
Excellent customer service
Excellent customer service.
Had a fault with an item I purchased.
Jessica who dealt with the problem was extremely efficient.
Very polite conversation and solved our problem with no issues at all.
5 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that your issue was resolved quickly and smoothly. Jessica will be especially pleased to know that her efficiency and professionalism made such a positive impression.
Query about a existing electrical item
I contacted Customer services about an existing item I had purchased and was under warranty.
Jessica was extremely helpful from start to finish, keeping me updated with e mails about my replacement.
I would highly recommend
3 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your kind words! We’re thrilled to hear that Jessica was able to assist you so effectively and keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad we could make your experience a positive one.
Thanks again for taking the time to share your feedback!
The bagless beauty!…
I have always had bad luck with vacuums over the years. Even an expensive vacuum let me down. So today I managed to find my dream vacuum in a local store. It was half price and not too expensive to begin with in my opinion. The bagless corded vacuum is easy to use and the suction is amazing. My carpets have never been so clean. Emptying is fine as I make sure limited dust escapes and I empty by an open window. Great buy and at last I have a vacuum that suits my needs perfectly.
5 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for sharing your experience! We’re thrilled you finally found a vacuum that truly meets your needs.
Thank you for choosing Morphy Richards. 🤩
I found the customer service contact…
I found the customer service contact form really easy to use. Jessica replied quickly to my issue and it was dealt with efficiently. I would certainly recommend the Morphy Richard’s after care and I will be buying more of the products. Thank you Jessica for being so helpful.
27 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re delighted to hear that you found our customer service contact form easy to use and that Jessica was able to respond quickly and resolve your issue efficiently. Your recommendation of Morphy Richards aftercare means a great deal to us, and we’re especially pleased to know you’ll be purchasing more of our products in the future.
Thank you for choosing Morphy Richards. 🤩
Excellent and prompt response from the…
Excellent and prompt response from the team at MR especially Jessica & Sam who offered a speedy resolution to my issue with a faulty steam iron.
A replacement iron has been offered or a refund. I took the iron as apart from the problem I was having I loved the iron when it worked properly. Thank you
2 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re really pleased to hear that Jessica and Sam were able to resolve the issue quickly for you. Providing prompt and helpful support is something we take great pride in, so it’s great to know your experience reflected that.
Thank you again for taking the time to share your feedback!
I have just bought an iron
I have just bought an iron , which is great, had brilliant , fantastic communication , query sorted thank you so much , highly recommend , will certainly buy from them in the future
22 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you’re enjoying your new iron and that our team was able to provide brilliant communication and get your query sorted quickly. Thanks again for choosing Morphy Richards 😊
I was able to explain what happened…
I was able to explain what happened with my Mum’s faulty bread maker and Jessica at Morphy Richard’s was very helpful and prompt with her responses, despite it being the busy Christmas period. Very happy.
24 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for taking the time to leave this lovely 5-star review. We’re really pleased to hear that Jessica was able to help explain what happened with your Mum’s bread maker and support you so promptly, especially during the busy Christmas period. Thanks again for choosing Morphy Richards 😊
Terrible customer service
Compact Soup Maker box arrived packed only in a plastic bag. Box was extensively damaged. As this was a gift, it was extremely disappointing. After several emails, I established that if I wanted a perfect box I should have shopped directly at a store (odd advice!), and that 'cosmetic box damage' can't be avoided. Eventually I was forwarded a return label, with terms and conditions stating that if box was returned damaged a refund wouldn't be given. I gave up, and gifted the damaged box, explaining and apologising for Morphy Richards shocking customer service.
16 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re really sorry to hear that you were disappointed with the condition of the packaging, especially as the item was intended as a gift. We completely understand how frustrating that must have been.
After reviewing the photos you kindly shared with us, we can confirm that the box showed a small amount of crumpling to the upper corner. While this isn’t ideal from a visual point of view, the packaging is designed primarily to protect the product during transit.
We have provided a prepaid return label as requested, though we understand you have since gone ahead and gifted the soup maker. We’re sorry for any inconvenience this experience caused, and for any disappointment with the advice you received along the way.
We truly hope the recipient enjoys their new Compact Soup Maker.
Excellent customer service
Jessica was very helpful and resolved my issue very quickly, emailed Sunday and problem resolved Wednesday
24 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your kind words! We’re thrilled to hear that Jessica was able to help and resolve your issue quickly, even over the weekend. We’ll be sure to pass along your praise, she’ll be happy to know she made a difference.
We truly appreciate your feedback and your 5-star review!
Swift response - problem solved!
My nearly 2 year old kettle started leaking and the warranty had expired with Amazon. I therefore contacted Morphy Richards, who, after an explanation of fault and some photos, said they would replace the kettle!
5 star service from a reputable company!
23 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your fantastic review ⭐ We’re thrilled to hear that our team was able to resolve the issue with your kettle quickly and efficiently. It’s great to know that our service met your expectations. Thanks for choosing Morphy Richards 😊
Top quality products at very…
Top quality products at very competitive prices.
I recently needed a new coffee maker and a toaster.
I placed the order but in error did not apply "the first order" 15% discount. Jessica kindly rectified this.
First class after sales service !
22 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic 5⭐ review!
We’re delighted to hear you’re enjoying the quality and value of our products, and that Jessica was able to quickly sort out the discount for you. Providing first-class aftersales service is something we take great pride in, so it’s wonderful to know this came through in your experience.
Thank you again for choosing Morphy Richards, we hope you enjoy your new coffee maker and toaster 😊
Steam iron bit
First class customer experience ,the bit for the iron was sent the same day as my conversation with Rich, and Evri kept me informed where and when.
23 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your lovely review ⭐
We’re really pleased to hear you had a first-class experience and that Rich was able to help get everything sorted so quickly. It’s great to know your replacement was dispatched the same day and that delivery updates kept you well informed.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy using your iron. Thanks again for choosing Morphy Richards.
Do not use!
I emailed with a video of a broken coffee machine and a email copy of the extended warranty. After over a week of emails back and forth, they will not accept the extended warranty that they issued themselves. They’ve offered a 30percent discount code off morphy Richards products. I would not buy their products again and will not trust an extended warranty.
23 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you feel and appreciate the opportunity to clarify.
When you contacted us, we did attempt some initial troubleshooting, which is a standard step to try and resolve issues as quickly as possible. Once it was clear the fault couldn’t be resolved that way, we were more than happy to look at the claim under the extended warranty.
While registering a warranty is an important step, a valid proof of purchase is also required to confirm when and where the product was bought. This is outlined in the warranty terms within the user manual and helps us verify eligibility and process replacements fairly for all customers. Unfortunately, the document provided was missing some key details needed to validate the purchase.
We want to reassure you that we are absolutely willing to progress a warranty replacement as soon as a valid proof of purchase is supplied. Our team remains ready to help, and we’d really like the chance to get this resolved properly for you.
Thank you again for your feedback, it’s important to us, and we hope we can restore your confidence in Morphy Richards.
The customer services team were so…
The customer services team were so prompt and efficient at sorting out the small problem I had I could not thank them enough
22 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your 5-star review 😊 We’re delighted to hear that our customer services team were able to resolve your issue promptly and efficiently. Thank you for choosing Morphy Richards ⭐
Good service but didn't solve the problem
Harry was very good and sent me some helpful information but it did not solve the problem and I could not find anywhere from his list that stocked the chopping blade assembly separately. However, by manually turning the blade through 90 degrees, it seems to have solved the problem, at least for now.
18 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for sharing your experience. We’re glad to hear that Harry was able to provide helpful guidance, even if the issue wasn’t fully resolved immediately. It’s good to know that your workaround seems to be helping for now. We’ll continue to look for ways to make our replacement parts more accessible and appreciate your feedback 😊
Replacement Soup Maker
Unfortunately my soup maker stopped working after just over a year. Contacted the team and after sending over various pics to verify things Harry sorted a replacement. Arrived very promptly. Very impressive after sales.
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your 5-star review ⭐ We’re glad to hear that Harry and our team were able to quickly arrange a replacement soup maker for you. It’s wonderful to know that you were impressed with our after sales service. Thanks for choosing Morphy Richards 😊
Harry provided a replacement soup maker…
Harry provided a replacement soup maker very quickly. Excellent service!!!!
17 december 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic review ⭐ We’re delighted to hear that Harry was able to provide a replacement soup maker quickly and that you had an excellent experience with our service. Thanks for choosing Morphy Richards 😊
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