Tower Reviews 

Elle was very efficient and resolved my issue immediately. Great work

Tower’s handling of my order as a new customer has been an absolute shambles from start to finish, exposing a complete absence of accountability at every turn. Their outsourced delivery partner Evri failed to deliver the appliances I paid for, and rather than take ownership, Tower simply washed their hands of the problem. When I pressed for expedited replacements, they confirmed they would arrange them—only to later claim the items were out of stock, leaving me with nothing. Forced to request a full refund, I was told it would take 5–10 days; on day 9, with no money returned, they admitted an internal error meant the refund had never even been processed, resetting the clock for yet another 5–10 days of waiting. This catalogue of broken promises, miscommunication and administrative incompetence shows a company that is utterly indifferent to the inconvenience and frustration it inflicts on its customers, and I am left thoroughly disappointed by an experience that has been nothing short of appalling.

Sara was so helpful when dealing with our warranty claim, charming and professional.
Thank-you Sara

Thank you to Elle in customer services!

What I will say is, the products I purchased, I was very impressed with. I did unfortunately experience a fault, which I understand can always happen. I was worried that this was going to be a difficult ordeal. However, what I am genuinely impressed with is the customer service I received that followed.

I emailed the customer service team directly after office hours, I received an automated reply stating that they would aim to reply within 3 working days. I actually got a response from Elle by lunch time the next day and after a very easy conversation over a few easy messages they were able to resolve my issue and were very understanding to my position and provided replacements even when I expected to have to argue over the warrantee.

What I appreciated was the quick easy conversation I was able to have and they were really fair. There was no being directed between multiple persons or departments and no arguing. There was no filling in unnecessary forms or delaying tactics or paying unexpected costs.

I rarely provide a review but this occasion I felt deserved it.

I will happily buy products again just for this reason and gladly recommend.

Had a problem with air fryer a lady called Elle from support was totally amazing, helped me through the process. Going to receive a replacement air fryer. Thank you

First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product.
The only downside side is you have to get closer to fryer to view the time remaining. The Tower air fryer does cook quicker than my Instant Pot. A little relearning is required. It will soon fall into place.

I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich appliances for the money. I have had to claim on the warranty on this item but the company make it easy to do this and honour the warranty after you provide evidence of the fault. I will continue to support this British company because they are rare to find in the current climate and especially as they honour their warranties. I'm very happy with my purchase

Over a week with a damaged product and still no replacement or refund
Customer service is slow and shocking

Very quick response and sent me the manual that i wanted

Thank you to Sara in customer services in helping me sort out a problem with a carpet cleaner quickly and efficiently.
She responded quickly to emails and was very helpful in providing a resolution.

Sara, at customer service, replyed to my email enquiry the very next day with all information on how to proceed.
I did so and straight away had outcome, with delivery timescale.
Very impressed
Thankyou tower

Very prompt and professional service. I am very satisfied.
A.Rae

I forgot to register my iron as in the process of moving and when I went to register I was over the 28 days so I got in touch with Tower and Holly helped and registered my iron so I still got my extra guarantee as a gesture of good will .

Very fast response from Holly from customer services when I requested an instruction booklet I was very impressed ! 5*

A big thanks to Chioma in customer services as they very swiftly put a stop on my duplicate order ( placed twice when using paypal).
Excellent service, thank you!

I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was subject of a recall.
She then guided me through the steps to immobilise the faulty item and promised me a voucher to use on any Tower item. I did this and the new item was delivered on time and very well packaged. Thanks Holly for your precise information, guidance and super friendly attention.

Excellent service from first contact to to delivery.
Kept informed Throughout the Service.

I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch.
I checked my warranty and found that there were just four days remaining on my extended 3yr warranty.
I contacted Zoe in customer services who was so professional and helpful. She went out of her way to find and confirm my warranty registration and has offered to replace the unit with a new model of my choice, free of charge, under warranty - no quibble.
A speedy, efficient after sales service where the consumer is never passed from pillar to post.
Excellent.

I bought an automatic bin that had a problem within its warranty period and spoke with Sara who advised what bins we could exchange it for. The one we preferred wasn’t in stock, but Sara kept an eye on this for us and organised our new bin to be sent out as soon as it was available again. We are very happy with the customer service Sara provided.

Julia and Ellie were so helpful to sort out my problem.