I am delighted with the quality of Andrew James' products and even more delighted with how they back up those products. Even when damage was done by a meat-fisted friend to our new electric bbq on its... Toon meer
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I recently purchased a ice making machine. Great bit of equipment. I had a slight issue and made contact with the customer service. I dealt with a lady called Tracey. The way she dealt with the iss... Toon meer
Bedrijf heeft geantwoord
I contacted Andrew James wrt a replacement blade for my food slicer which I use for carving my home made bread. It is brilliant at this with every slice evenly cut. Try that with a knife. The lovely l... Toon meer
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I bought Andrew James 3L Airpot Hot water dispenser with vacuum 2 years ago then it lost function. Cannot retain heat. It cannot be repaired or replaced as 2 years warranty just ended. Don't buy i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our food mixers have been voted amongst the Top Ten in the UK by the Independent and our products have appeared on several TV programmes including Masterchef, Come Dine With Me and The Gadget Show. We have teams dedicated to unearthing and developing high quality inventive products, all of which are inspected and tested to the highest standards and specifications.
Contactgegevens
Floor 3, 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR, Durham, Verenigd Koninkrijk
- 01913778358
- customerservices@andrewjamesworldwide.com
- andrewjamesworldwide.com
4,3
Uitstekend
12K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently had to contact customer…
I recently had to contact customer service.
Tracy was my contact; she was very helpful, answered my enquiry quickly, and resolved it within 24 hours — Excellent service
18 september 2026
Review zonder uitnodiging
Excellent customer services
Excellent customer services. Tracy was extremely helpful.
21 september 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Grace,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was so helpful and provided excellent customer service. We really appreciate your kind words and will be sure to pass your lovely feedback on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
I need to replace the cutting blade on…
I need to replace the cutting blade on my mincer. Andrew James Customer Services dealt with my enquiry very efficiently and were most helpful. I have managed to secure a replacement part.
16 september 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Alexander,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to assist you efficiently and help you secure a replacement cutting blade for your mincer. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently purchased a ice making…
I recently purchased a ice making machine. Great bit of equipment. I had a slight issue and made contact with the customer service. I dealt with a lady called Tracey. The way she dealt with the issue was first class. Very professional, curtious and so helpful. Thankyou.
4 september 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Natalie,
Thank you for your 5-star review!
We’re delighted to hear that Tracey was so professional, courteous and helpful in resolving your issue. It’s wonderful to know you received such first-class service. We really appreciate your kind words and will be sure to pass your lovely feedback on to Tracey.
Kind Regards,
Tanya - Customer Service Operations Manager
Second to none customer service. BRAVO
I contacted Andrew James wrt a replacement blade for my food slicer which I use for carving my home made bread. It is brilliant at this with every slice evenly cut. Try that with a knife. The lovely lady came straight back to me by email and confirmed they had one in stock and aske for my contact details and address , which I provided and asked the cost. They very kindly said it would be FOC as a good will gesture . Absolutely brilliant customer service. So in essence I would highly recommend not only their products but their second to none customer service. BRAVO
11 september 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Robert,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your food slicer and that our Customer Service team was able to help with a replacement blade. It’s wonderful to hear that you received such friendly and helpful service, and we really appreciate your kind words and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Well Beyond Expectations
I am delighted with the quality of Andrew James' products and even more delighted with how they back up those products. Even when damage was done by a meat-fisted friend to our new electric bbq on its first day out, Tracy at the company offered to send me a replacement part when I couldn't find it online. For free. It's the kind of solid old-fashioned product service you might see in a period feel-good film, or maybe The Waltons. Bravo.
13 september 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Ted,
Thank you for your 5-star review!
We’re delighted to hear that you’re so pleased with the quality of our products and the service provided by our team. It’s wonderful to hear that Tracy was able to arrange a replacement part for your BBQ free of charge. We really appreciate your kind words and will be sure to pass your lovely feedback on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service via email
I contacted Andrew James this afternoon to see if I might be able to source a recipe booklet for my AJ breadmaker. I have tried unsuccessfully to find one online so thought I would email the company to see if they could help.
I received a prompt reply to my enquiry within minutes from Kat and she was extremely helpful and send the details I needed.
Excellent customer service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Kat was able to respond so promptly to your enquiry and provide you with the information you needed. It’s wonderful to hear that you found her so helpful and received excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Kat.
Kind Regards,
Tanya - Customer Service Operations Manager
Katrina and Tracy were both helpful in…
Katrina and Tracy were both helpful in obtaining a spare part for my ice cream maker. Speedy and efficient communication from start to finish. Looking forward to receiving the item
17 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Claire,
Thank you for your 5-star review!
We’re delighted to hear that Kat and Tracy were both able to assist you with sourcing a spare part for your ice cream maker. It’s great to know that you received speedy and efficient communication throughout the process.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Kat and Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
Undelivered item
Still waiting for my order they take your money promise delivery today and ive waited in all day its still saying arriveing today obviously it will not know, no up date what a terrable company from start to finish.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi June,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how frustrating it must have been to be waiting for your order without receiving an update. We were unable to locate any previous correspondence regarding this issue, and we reached out via Trustpilot to request further information so that we could investigate this for you. Unfortunately, we did not receive a response with the details needed to look into the matter further.
We’re sorry that we were unable to assist you on this occasion and appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Kettle filter…
I was trying to buy a kettle filter online, but was unable to find one, so I contacted Andrew James directly, by email, they had fantastic customer service department, locating the part needed, Tracy from customer services offered a replacement as good will gesture and arranged to post filter within 30min.
Thank You very much
14 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Karl,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was able to assist you so quickly and arrange a replacement filter as a gesture of goodwill. It’s wonderful to hear that she went above and beyond to help locate the part you needed and arrange for it to be posted so promptly.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
if only all customer service departments were this good
Needed spares for a slicer I've had for many years which has always performed faultlessly, until I broke the food press/guard making it too dangerous to use.
Thankfully I received outstanding service from Tracy in customer service who has promptly sourced and arranged delivery of necessary part. Can't speak highly enough of the company and in particular Tracy.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was able to source the replacement part you needed and arrange delivery so promptly. It’s wonderful to hear that you’ve enjoyed many years of reliable use from your slicer and that Tracy was able to provide such outstanding service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
Tracy was very helpful and efficient.
Tracy was very helpful and efficient.
Good person on your team thank you again .
Linda Duddy ⭐️⭐️⭐️⭐️⭐️
11 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Linda,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was so helpful and efficient and that you were happy with the service you received. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Tracy at customer service went above and beyond! I bought a (new) secondhand dehydrator & was dismayed to find that Evri smashed it up in transit. Tracy kindly tracked down some spare / replacement parts for me & sent them out. Delighted!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was able to go above and beyond to help you and arrange the replacement parts for your dehydrator. It’s great to know that she was able to turn a disappointing delivery experience into a positive outcome for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
The plastic screw became worn on the…
The plastic screw became worn on the meat slicer. I contacted Customer Services and Kat sent me a replacement very quickly. I was pleased because I am pleased with the performance of the meat slicer. Thank you Kat
27 juli 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Valerie,
Thank you for your 5-star review!
We’re delighted to hear that Kat was able to arrange a replacement for you quickly and that you’re pleased with the performance of your meat slicer. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased an Andrew James Halogen…
I purchased an Andrew James Halogen Oven several years ago and found them to have one of the best customer services around. It's the type of service that makes you feel that you made the right choice by purchasing from them. Some years on and I have been in contact again to purchase another Halogen Bulb.
Unfortunately, they no longer sell these and I have found others elsewhere but they do not come with the electrical connector attached - just loose wires.
However, Tracy (Customer Services Executive) has gone out of her way to find this part and I would like to thank her greatly - along with the spares department for seeking out a part that is no longer stocked but still managing to find one.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve had such a positive experience with Andrew James over the years and that our customer service has given you confidence in your choice to purchase from us.
It’s wonderful to hear that Tracy and our Spares team went the extra mile to source the Halogen Oven bulb connector for you, despite the part no longer being stocked.
Thank you for your lovely feedback and for recognising Tracy and the Spares team. We’ll be sure to pass your kind comments on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service very helpful and…
Excellent service very helpful and prompt replies
3 augustus 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Steve,
Thank you for your 5-star review!
We’re delighted to hear that you found our customer service team helpful and that we were able to respond to your queries promptly.
Thank you for taking the time to share your feedback. We really appreciate your kind words and support!
Kind Regards,
Tanya - Customer Service Operations Manager
Kat from Andrew James was brilliant
Kat from Andrew James was brilliant. I mislaid a part from my ice cream machine, bought back in 2012, and she found me a replacement. Thought I was going to have to throw the whole thing out but no! A great result and good for the environment that I can keep it going - thanks
28 juli 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Deborah,
Thank you for your 5-star review!
We’re delighted to hear that Kat was able to help you find a replacement part for your ice cream machine, especially after all these years!
It’s fantastic to hear that we could help you keep your machine going rather than having to replace it altogether. We completely agree that repairing and continuing to use products where possible is a great way to reduce waste and support a more sustainable approach.
Thank you for your lovely feedback. We’ll be sure to pass your kind comments on to Kat.
Kind Regards,
Tanya - Customer Service Operations Manager
Paint get into food
Come guy what’s this
Are you try to kill me?
The paint in the air fryer basket is attached to the food, the harm that this can do is overwhelming!
22 juli 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Luca,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issue you’ve experienced with your air fryer basket. We completely understand your concerns and appreciate you bringing this to our attention.
We have reached out to you directly by email so that we can gather some further information and investigate this matter with you. Unfortunately, we have not yet received a response, so we have been unable to progress this further or work towards a resolution.
We remain keen to assist and would be happy to look into this for you. Please respond to our email at your earliest convenience so that we can continue to help.
Kind Regards,
Tanya - Customer Service Operations Manager
Andrew James do not want to talk to their customers
Andrew James are one of those hateful companies who do not have a telephone number. They do not want to talk to their customers.
I have a problem with one of their products and the obvious, quickest, easiest and way preferred way to help would be to talk through it on the phone - but Andrew James do not want to talk to their customers.
So the only solution is to return the product as Andrew James do not offer any viable customer support to their customers.
20 juli 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Tim,
Thank you for taking the time to share your review.
We’re very sorry to hear that you’ve been disappointed with your experience. We’d like to reassure you that we absolutely do want to help and support our customers, and we’re sorry that you feel we have fallen short on this occasion.
Our Ecommerce Team Manager has been in contact with you to help triage the fault and better understand the issue you are experiencing with the product. As the issue is still ongoing, we have asked that your son contacts us directly through Amazon so that our team can continue assisting him and work towards finding a suitable resolution.
As the purchase was made through Amazon, we are required to follow Amazon’s customer communication policies and, unfortunately, this means we are unable to provide a telephone number for customers who have purchased through their platform. We appreciate that you would have preferred to speak with us directly by telephone, and we’re sorry for any frustration or inconvenience this may have caused.
Please be assured that we remain committed to assisting your son and doing everything we can to help resolve the issue. We hope to hear from him soon so that we can continue working towards a positive outcome.
Kind Regards,
Tanya
Customer Service Operations Manager
Customer service
I lost a part of my Andrew James electric slicer and contacted their customer service department as I was unable to find spares online.
Tracy handled my query, she was very efficient and pleasant to deal with and a spare is on its way. Great service.
13 juli 2026
Review zonder uitnodiging
Antwoord van Andrew James
Hi Carol,
Thank you for your 5-star review!
We’re delighted to hear that Tracy was able to assist with your Andrew James Electric Slicer and arrange the spare part you needed.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Tracy.
Kind Regards,
Tanya - Customer Service Operations Manager
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