Diane was very knowledgeable and helpful with a problem on our Burco water boiler. It made a pleasant change to phone a company and get a problem resolved in one call.
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We had a wall water heater saying it required descaling from new. After a quick call Diane was very quick to respond and offer a solution which fixed the issue of parts moving during transit. It too... Toon meer
Bedrijf heeft geantwoord
I contacted Burco about my Water heater, a Redring WS7, which has never let me down over time. I required some information about parts, so I spoke with Phoebe initially and then Clare. Can I just s... Toon meer
Bedrijf heeft geantwoord
Customer support (Courtney) will do their utmost to renege on warranty issues. AVOID UPDATE RKW finally agreed to repair the boiler under warranty and engineers from a 3rd party company attended twic... Toon meer
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4,5
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Diane was very knowledgeable and…
Diane was very knowledgeable and helpful with a problem on our Burco water boiler. It made a pleasant change to phone a company and get a problem resolved in one call.
13 juli 2026
Review zonder uitnodiging
Antwoord van Burco
Hi Harry,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to resolve the issue with your Burco Water Boiler so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
holly was very useful and provided the…
holly was very useful and provided the correct information in a timely manner, making life easier for me with my customer
19 juni 2026
Review zonder uitnodiging
Antwoord van Burco
Hi Elliot,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to provide the correct information promptly and help make things easier for you and your customer.
We really appreciate your kind feedback and will be sure to pass your comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Burco regarding a PCB fault…
I contacted Burco regarding a PCB fault with my AFF20CT Autofill water boiler. Diane from customer support provided a prompt, helpful response with clear troubleshooting instructions. She then efficiently assisted me with placing a new order. Excellent customer service.
11 juni 2026
Review zonder uitnodiging
Antwoord van Burco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you promptly with your Autofill Water Boiler and provide clear troubleshooting guidance.
It’s great to know that she was also able to help efficiently with your replacement order and that you were pleased with the service you received.
We really appreciate your kind feedback and will be sure to pass your comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Wall Water Heater issue.
We had a wall water heater saying it required descaling from new.
After a quick call Diane was very quick to respond and offer a solution which fixed the issue of parts moving during transit.
It took less than 10 mins to fix and very happy with the quality of the product and customer service.
20 mei 2026
Review zonder uitnodiging
Antwoord van Burco
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to quickly assist and provide a solution to resolve the issue with your wall water heater.
It’s great to know everything was resolved so quickly and that you’re happy with both the product and the service received.
We really appreciate your kind feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer support
I contacted customer service to find a part I’d been unable to find online, only to be informed that it had been discontinued and was no longer available from Burco.
I later received an email from Chioma (customer services) with a link to a company that still had the part in stock to order !
Couldn’t ask for more !
17 maart 2026
Review zonder uitnodiging
Antwoord van Burco
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear that Chioma went the extra mile to help you find the part you needed, even after it had been discontinued.
Providing helpful solutions like this is exactly what we aim for, so it’s great to know you had such a positive experience. We’ll be sure to pass your kind words on to her!
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolute excellent customer service…
Absolute excellent customer service from Allison, she was extremely helpful and pleasant.
Our issue was solve within minutes.
10 maart 2026
Review zonder uitnodiging
Antwoord van Burco
Hi,
Thank you for your fantastic review!
We’re so pleased to hear that Allison was able to assist you and resolve your issue so quickly. Providing helpful, friendly service is something we always strive for, so it’s wonderful to know Allison made such a positive impression.
I’ll be sure to pass on your kind words to her, she’ll be delighted to hear your feedback.
Thank you again for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Faultless service
Contacted customer service on line out of hours and received a response first thing the next morning
Requested the part number which was unfortunately out of stock so they supplied contact details of a stockist
Problem solved in less than 24 hours.
Faultless service.
Would highly recommend.
11 maart 2026
Review zonder uitnodiging
Antwoord van Burco
Hi Mr Ferrell,
Thank you for your great review!
We’re really pleased to hear that our customer service team was able to respond quickly and help resolve your issue. While we’re sorry the part you needed was out of stock, it’s good to know that providing the details of a stockist helped get things sorted so promptly.
Thank you as well for your recommendation, it truly means a lot to us.
Kind Regards,
Tanya - Customer Service Operations Manager
Antwoord van Burco
Hi Andy,
Thanks so much for leaving such a great review. We're really pleased everything went well and that you had a positive experience with our team.
Kind Regards,
Tanya - Customer Service Operations Manager
Adrian the engineer came to our…
Adrian the engineer came to our premises, he is very friendly and pleasant and explains the fault and why this happened, he is in no rush and will listen to your concerns
29 januari 2026
Review zonder uitnodiging
Antwoord van Burco
Hello Sophie
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how our Field Service Engineer Adrian helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Excellent Service
I installed a wall mounted unit and it came up with Descale immediately after switching on - clearly a fault. Phoned Burco and was amazed that I could immediately talk to someone who understood the problem, emailed me instructions on how to clear it, and it was fixed in only a few minutes.
Excellent service..
21 januari 2026
Review zonder uitnodiging
Antwoord van Burco
Dear John
I was delighted to read your very valuable feedback about your recent experience with our Team here at Burco.
At Burco we believe the service we provide to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
We had a fault with our new hot drinks…
We had a fault with our new hot drinks boiler.
Very good customer service. Engineer arrived exactly as specified and sorted the problem.
21 januari 2026
Review zonder uitnodiging
Antwoord van Burco
Hello Gill,
Many thanks for taking the time to leave your valuable feedback.
Your Trustpilot review allows us as a business to review and wherever required improve upon the products and services we offer.
I was delighted to learn our Field Service partners arrived as expected to resolve your enquiry.
Best wishes
Keith - Group Customer Services Manager
Struggled at first, but great customer service in the end.
Customer support (Courtney) will do their utmost to renege on warranty issues. AVOID
UPDATE RKW finally agreed to repair the boiler under warranty and engineers from a 3rd party company attended twice and replaced parts, but we were still having problems with the unit going into fault mode. I eventually managed to speak to Diane on customer services and Richard at RKW who arranged for one of their own engineers, Matt to visit site. What a difference! Richard kept me updated on the date and time of Matt's visit ,with a helpful text to say Matt was slightly delayed in traffic. Matt was so helpful and diagnosed the fault and fixed it there and then.
20 januari 2026
Review zonder uitnodiging
Antwoord van Burco
Dear Nick
Thanks for taking the time to leave your Trustpilot review.
At Burco our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer comments also allow us to provide a balanced and accurate response to the original comments left - something which Trustpilot encourage us to do.
I was surprised to read your comments - since RKW have taken over the responsibility of the Burco brand the satisfaction rating has actually increased from what was a poor rating on Trustpilot to now a great rating.
One of our Team remain in contact with you regarding your enquiry in a bid to reach a suitable conclusion to your enquiry.
Best wishes
Keith - Group Customer Services Manager
Same day response by Customer Services…
Same day response by Customer Services Executive Tracy & received helpful advice
15 januari 2026
Review zonder uitnodiging
Antwoord van Burco
Hello Dean
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I am an electrical contractor
We are electrical contractors; we fit showers and water heaters all day long. Received excellent technical help from Burco and MUST stress when your in the field it is really appreciated.
Thank you Tracy and co.
Andy (AS Electrical Services)
20 november 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Andrew
Many thanks for your kind words about Burco Customer Services and Tracy in particular.
I was delighted to learn how Tracy had supported you with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
excellent customer service.
After purchasing a Burco Boiler 2 years ago for our staff canteen a few weeks ago it started leaking .
i contacted Burco for advice and got a reply back straight away from Holly , she was very good and came back with the parts i required at a good price .
few days later they turned up and fixed my leak .
great service and will use Burco again .
5 november 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Dwane
I was delighted to read your wonderful Trustpilot review about your recent experience with Burco.
At Burco we understand on rare occasions items become faulty and when this does occur we always act quickly to help our customers.
Best wishes
Keith - Group Customer Services Manager
Customer Services Good but why did I have to call them ....
Diane in customer services has been brilliant; the phone was answered quickly; useful information was emailed across quickly and efficiently; the problems have, Ithink, been sorted out. BUT this was within an hour of installation and commissioning was still in progress; one fault, it wanted to be descaled .... and was locked; the qr code display did not work so I phoned ... then ran a cupful of water out and the fault cleared. but why did it arise; then I try to adjust the temperature upwards ... but the up key does not function (all the rest do); why not; apparently theres an antitamper 12 second delay so hold the button and its sorted ... but why that not mentioned previously?? o
5 december 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Andy
Many thanks for your valuable comments
I was sorry to learn of the initial and rare problems you encountered shortly after installation
Here at Burco our Team understand that on occasions things may not go to plan and when this does occur we act quickly to help our customers - I was delighted to read this was the case when Diane helped with your enquiry.
Keith - Group Customer Services Manager
Prompt and efficient service
Thank you for the great and prompt service...Courtney handled my request very efficiently
27 november 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Brigette
I was delighted to read your 5 star review
Here at Burco our customers comments and feedback are so important to us as they allow us to review and wherever needed improve upon the products and services we offer.
Courtney who helped with your enquiry was so pleased to read your kind words.
Best wishes
Keith - Group Customer Services Manager
My product was faulty even after…
My product was faulty even after repair, once I called customer service they listened and actioned my replacement product and it was with me within three days and installed day later, well done great service
10 november 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Ian
It was wonderful to read your 5 star Trustpilot review.
Here at Burco we understand on rare occasions items may break and when this does occur we always act quickly to help our customers.
Best wishes
Keith - Group Customer Services Manager
Burco wall boiler filters
The filters for the Burco wall boilers are 62 pounds each which equates to 124 a year. Extortionate, they should be ashamed of themselves.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Burco
Dear Angus
Many thanks for taking the time to leave your Trustpilot review.
Here at Burco we always welcome our customers feedback as it allows us to review and wherever required improve upon the products and services we offer.
Customer feedback also allows us to provide a balanced and accurate response to the original comments left.
I was sorry to read your comments about the price of the filters for your Burco Boiler.
It should be noted that these filters are not currently sold directly by Burco - all filters are currently sold by independent retailers who set their own prices.
I was delighted to learn one of our Leadership team have been in contact with you to understand your position and provide an immediate solution for you.
Regards
Keith - Group Customer Services Manager.
Alison was exceptionally helpful
Alison was exceptionally helpful, when I was trying to find a very obscure part for our Burco water boiler. She did the digging for which suppliers sold the part and sent me the codes.
Great customer service!
11 september 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Catherine
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how Alison helped with your recent enquiry - Alison is one of the many stars we have here at Burco who love helping our customers.
Best wishes
Keith-Group Customer Services Manager
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