Whilst the product is somewhat lacking, (fifth replacement in four years!), the customer service is superb. No quibble, informative, polite and on the ball. Well done Redring... just please sort you... Toon meer
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Top service from Holly on t'other end of the phone. Had a question about our 35 year old Redring shower that has never once gone wrong until now (2026)! Response came next day and was a comprehen... Toon meer
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Everyone I dealt with at Redring was very helpful. They responded quickly, communicated clearly and solved my problem satisfactorily. They staff I dealt with were all friendly and professional.
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I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... Toon meer
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4,6
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114 reviews
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Selectronic 10.8/9.5kw.
Whilst the product is somewhat lacking, (fifth replacement in four years!), the customer service is superb. No quibble, informative, polite and on the ball.
Well done Redring... just please sort your showers out.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Jason,
Thank you for your 4-star review!
We’re pleased to hear that you’ve been happy with the customer service you’ve received and found our team to be informative, polite and efficient. We’re sorry to hear about the issues you’ve experienced with the product and understand how frustrating this must be, particularly after several replacements.
We really appreciate you taking the time to share your feedback, as it helps us understand where we can improve.
Kind Regards,
Tanya - Customer Service Operations Manager
Everyone I dealt with at Redring was…
Everyone I dealt with at Redring was very helpful. They responded quickly, communicated clearly and solved my problem satisfactorily. They staff I dealt with were all friendly and professional.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Nicola,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to assist you quickly and professionally, and that you found the communication clear and helpful throughout. It’s wonderful to know that your issue was resolved satisfactorily and that you received such friendly service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Non compliance
Ordered a redring power stream and a RM3 manual shower valve as per there recommendation If the heater is feeding a shower as a thermostatic shower would not suffice for the installation.
The RM3 valve was delivered and it is 1) non compliant with industry standards where the pipe centres which are usually 150mm no their valve has 140mm pipe centres which when you’ve set up your installation for 150mm centres as per the industry standard is not ideal. 2) I should have waited for delivery of the valve before setting my pipes up and tiling etc fair enough but when the industry standard is 150mm, I would expect full compliance with a large company like red ring.
The valve itself is very basic and very un-aesthetically pleasing, the casting is terrible and I can’t even get the shower hose on due to furring up of the thread.
Have contacted customer services regarding the above and they say that the valve in question is intentionally non compliant with industry standards.
If I could add photos of the quality of the valve that looks like it’s been thrown out of a 2nd floor window I would but unfortunately not.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Nathan,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the RM3 manual shower valve and understand your disappointment with the product and installation difficulties you encountered.
Our Team Manager did reach out to you directly and offered a replacement mixer kit to help resolve the issue. Unfortunately, by this point the valve had already been returned to the retailer, so we were unable to arrange the replacement directly.
We have also passed your feedback regarding the product and your experience on to the relevant teams for further review. We appreciate you taking the time to provide such detailed feedback, as this helps us identify areas where we can improve.
Kind Regards,
Tanya - Customer Service Operations Manager
Top service!
Top service from Holly on t'other end of the phone. Had a question about our 35 year old Redring shower that has never once gone wrong until now (2026)!
Response came next day and was a comprehensive 2-page explanation about possible causes and appropriate actions.
Brilliant service. Recommend this lot any day of the week!
29 juli 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist with your 35-year-old Redring shower! It’s fantastic to hear that it has served you so reliably for so many years.
We’re pleased Holly was able to provide such a detailed and helpful response, and we really appreciate your kind words and recommendation.
Thank you for taking the time to share your experience. We’ll be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Great help from Diane in Support
Great help from Diane in Support in replacing a shower that had developed a fault in its warranty period.
8 juli 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Darren,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist with your warranty claim and provide a positive outcome.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Superb customer service
Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience was excellent - and not at all what I would have expected for a hot water tap, if I'm honest! Brilliant.
9 juni 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Ricky,
Thank you for your 5-star review!
We’re delighted to hear that your experience with the Redring/Burco customer service team was so positive. Providing responsive, helpful, and professional support is extremely important to us, and it’s wonderful to know that we were able to resolve your issue to your satisfaction.
It’s especially pleasing to hear that the matter was ultimately resolved through a site visit and that the overall experience exceeded your expectations.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent
Contacted hem about a problem they were quick to respond and after 2 questions the problem was solved
27 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your query was handled quickly and that the issue was resolved after just a couple of questions.
We really appreciate your kind feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service - replied to my query quickly, accurately and with courtesy - Thanks
29 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Nick,
Thank you for your 5-star review!
We’re delighted to hear that your query was handled quickly, accurately, and with courtesy.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt and helpful information…
Very prompt and helpful information from the Redring team. Customer service at its very best.
28 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi George,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt and helpful support from the Redring team.
Your kind comments mean a great deal to us, and we’re pleased you felt the service was customer service at its very best.
Kind Regards,
Tanya - Customer Service Operations Manager
Technical back up for products
The company has a very helpful back up to its products and they respond within a short time
28 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Dave,
Thank you for your feedback.
We’re pleased to hear that you found our aftersales support helpful and that our team responded to your query quickly.
We really appreciate you taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Great service
So nice to get through to speak to someone without a lot of hassle. Diane was extremely kind and helpful with our issue even though we had bought the appliance elsewhere. I have no hesitation in recommending this company.
21 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide helpful support.
Your kind recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from Diane…
Fantastic customer service from Diane at Redring, very helpful with a problem with a pure shower unit, problem resolved very very quickly and i am more than satisfied with the outcome.
Thank you for all your help Diane.
20 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Timothy,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to help resolve the issue with your Pure Shower Unit so quickly and that you’re very satisfied with the outcome.
We really appreciate your kind feedback and will make sure Diane sees your comments.
Kind Regards,
Tanya - Customer Service Operations Manager
Prompt professional service
From my initial contact with Redring to my final contact I am very pleased with how it all went. My Redring Glow shower had stopped working and was still within its warranty period. The customer service executive who handled my case was called Allison. From start to finish she was exceptional. She listened to me and knew exactly what had to be done and promptly set out to have a replacement shower sent to me. This is just one of many Redring showers I have purchased over the years for my property projects and from this experience I am going to carry on purchasing more. I can not thank you enough Allison. Thank you for your understanding and for resolving my issue.
12 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi,
Thank you for your 5-star review!
We’re sorry to hear there was an issue with your Redring Glow Shower, but we’re delighted that Allison was able to provide such exceptional support and get everything resolved quickly for you.
It’s wonderful to hear that you have continued to choose Redring products over the years for your property projects, and we truly appreciate your continued support and trust in the brand.
Thank you again for your kind feedback, we’ll be sure to pass your comments on to Allison.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane's excellent customer service
Our recently acquired Redring MHW3 water heater was not functioning (****UPDATE - ALL GOOD NOW*****) so we called the helpline about 4.10pm on the 6th May. Spoke to Diane,who, from the outset, was keen to assist, helpful, patient, friendly and did her very best to resolve our issues. Whilst ultimately it appears the unit is faulty, Diane could not have been more helpful in the 25 minutes or so that she was on the call. In addition, she researched additional info on the product which she emailed through immediately after the call as promised. A credit to the company. Now......if we can just get the water heater to work! ********UPDATE****** It's working! I think it was us!!!)
6 mei 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Jacob,
Thank you for your 5-star review!
We’re sorry to hear your Redring MHW3 Water Heater is not currently functioning as expected, but we’re delighted to hear that Diane provided such helpful, patient, and friendly support throughout your experience.
We really appreciate your kind comments and will ensure they are passed on to Diane. We also hope to have your water heater fully up and running for you very soon!
Kind Regards,
Tanya - Customer Service Operations Manager
The customer support service advisor…
The customer support service advisor that I had through the whole process from start to resolving the issue that I had with my electric shower was Holly I can not praise her enough from the first phone call about my issue and to the final resolve I was always kept informed by email from Holly as to what was happening until the problem was sorted out satisfactory
30 april 2026
Review zonder uitnodiging
Antwoord van Redring
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided such excellent support throughout the whole process with your electric shower.
It’s wonderful to know she kept you informed every step of the way and ensured the issue was resolved to your satisfaction.
We really appreciate your kind words and will be sure to pass your feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Our water heater stopped working…
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the cause which I supplied over a few days to which Zoe always replied quickly, politely and efficiently.
In the end the situation was resolved with the faulty product been replaced and it is on its way to us very soon. Thank Redring and thank you Zoe.
28 april 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Antonio,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re delighted that Zoe was able to assist you with prompt, polite, and efficient support throughout. It’s great to know the issue was resolved and that a replacement is on its way to you.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
used their showers for decades
I have used their showers for decades. Great systems. Hopefully, the new stuff is too.
The user support has just been very punctual and helpful.
I think I will be using them in the future too.
28 april 2026
Review zonder uitnodiging
Antwoord van Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve been using our products for so many years and have had such a positive experience. It’s great to know our customer support team has also been punctual and helpful when needed.
We really appreciate your continued support and look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
A water heater was purchased and…
A water heater was purchased and unfortunately failed just out of warranty but with a conversation with Diane in customer service she agreed to send a replacement. Outstanding service that just doesn’t seem to happen these days.
9 april 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Lee,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re pleased that Diane was able to assist and arrange a replacement for you. It’s wonderful to hear that her service made such a positive impression.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service, very friendly and helpful.
18 maart 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service friendly and helpful.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane from Redring Support
Diane from Redring Support made the experience of submitting a warranty query very straightforward. She efficiently dealt with and resolved our problem. We are more than satisfied with the outcome. Thank you Diane
25 februari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello David
Many thanks for taking the time to leave your 5 star Trustpilot review about the recent support you received from Red Ring
I was delighted to read how Diane from our Team looked after you and your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
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