Excellent customer service from Holly. I ordered the wrong crib contacted Chicco to change the order. Holly handled my request quickly and effectively ensuring a swift refund. I have now ordered the... Toon meer
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We had a safety standards’ question about whether the Chicco Pocket Snack baby seat had a UK BSI reference number, even though the product’s manufacturer box had a EN (European Standards) reference... Toon meer
Bedrijf heeft geantwoord
I bought a new Pram on the Chicco.co.uk website and was concerned because of previous reviews on Trustpilot, that they would not deliver on time, or other issues. I ordered on Friday evening an... Toon meer
Bedrijf heeft geantwoord
Ordered on Monday for next business day delivery (charged immediately) - it’s now Tuesday night next week and it’s still not here. Evri has not got any update on the delivery. Customer services lied... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
35 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
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Excellent customer service from Holly.
Excellent customer service from Holly.
I ordered the wrong crib contacted Chicco to change the order. Holly handled my request quickly and effectively ensuring a swift refund. I have now ordered the correct item. Thank you Holly!
17 september 2026
Review zonder uitnodiging
Horrendously poor customer service by Sara
Horrendously poor customer service!
Sara picked up my email when I had ordered a Next2me Forever mattress and received a mattress that was clearly for another model. I had simply received an incorrect order as a mistake and should have been simply rectified however 1 week later I am still without the product I have paid for.
I have had excuse after excuse to say there is different variations of the model (there is not) to say my next2me forever is an end of line discontinued model (it is not). I have even measured the mattress I currently have and sent images with the dimensions which match perfectly the mattress I ordered off the website to show it is the correct one I ordered and still no response.
I find it ludicrous that a big company such as chicco would have such poor service! I purposely paid £12 extra to order directly from there website instead of from Amazon as I thought ordering directly would eliminate any issues however it has created more.
I expected a simple apology email for the inconvenience, send a returns label and we will have the correct product shipped to you with urgency. Instead it has now been 7 days and I am still without my product I have paid for and left with a product I cannot use.
I have tried to call today and get an automated voicemail from tower customer services. I have emailed again in the hope someone else can pick up the complaint and deal with it properly and efficiently.
So incredibly disappointing! I was going to buy a completely different next to me from chicco however the one I have is great it just needs a new mattress now and I’m so glad I didn’t not pull out over £300 for a new bed if this is the service I am experiencing. The excuses make it feel like I’m dealing with a Joe bloggs high street shop not a huge reputable company.
Disappointed and frustrated!
21 september 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi Chloe,
Thank you for taking the time to share your feedback.
We’re genuinely sorry for the frustration and inconvenience caused by the incorrect mattress being sent to you. We completely understand how disappointing it must have been to wait for the correct product, particularly when this should have been resolved much sooner.
We’re pleased that we have now arranged and sent a replacement mattress to you. We sincerely apologise that this was not done at the outset and that your experience fell short of the level of service we aim to provide.
We appreciate your patience while we worked to put this right and hope the replacement resolves the issue for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Fast efficient service
The customer service advisor Elle was so helpful, my query was dealt with really quickly and I was kept up to date.
Thanks Elle 😁
28 augustus 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi Samantha,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful, resolved your query quickly and kept you updated throughout. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service, Julija was very efficient and helped me with a solution with fast responses. Would recommend contacting them as I had even purchased from a different vendor and they still helped.
8 juli 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi Nikesh,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to assist you with a quick and efficient solution.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service! The team were swift to resolve our issue and Ezmie was so helpful!
7 juli 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue quickly and that Ezmie was so helpful throughout.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Service
Sara went above and beyond helping. She kept me informed when the cot would be delivered. It was nearly next day delivery! It was just amazing service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara went above and beyond to keep you updated and ensure a smooth delivery experience.
It’s great to know you were happy with the service, and we really appreciate your kind feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Perfect Client Service
We needed a spare part and Keighley went above and beyond to find it for us. She literally couldn’t have been more helpful. Excellent customer service. Thank you
22 april 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Keighley went above and beyond to help source your spare part. It’s great to know you were so pleased with the support and service provided.
Kind Regards,
Tanya - Customer Service Operations Manager
We had a safety standards’ question…
We had a safety standards’ question about whether the Chicco Pocket Snack baby seat had a UK BSI reference number, even though the product’s manufacturer box had a EN (European Standards) reference supplied. Due to the urgency (a long story!) we phoned the helpline and Elle (Customer Services) was very professional in handling our call. She promised a response from the relevant management as soon as she could, and in the event her email response with the technical information arrived the same afternoon.
This was super service which resolved the query with our holiday letting agency immediately.
Thank you again Elle!
9 maart 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi John,
Thank you for taking the time to leave us such a great review! We're delighted to hear you had a positive experience with Elle.
Your feedback means a lot to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Unable to find email address to contact…
Unable to find email address to contact with questions and the contact form on the website is not working.
8 maart 2026
Review zonder uitnodiging
Antwoord van Chicco
Hi Zoe,
Thank you for your feedback. We're very sorry to hear about the difficulty you experienced when trying to contact us.
We always want to make it as easy as possible for our customers to get in touch. Our customer support team can be reached directly via email at chiccosupport@rkwltd.com, and we are always happy to help with any questions or concerns.
We did request some additional information so we could look into this further and assist you, but unfortunately we have not yet received a response. If you’re still experiencing an issue or would like support, please do contact us at chiccosupport@rkwltd.com and our team will be more than happy to help.
Kind Regards,
Tanya - Customer Service Operations Manager
excellent support
Julija has been an amazing – she resolved the issue with my faulty product very quickly and professionally. I am extremely satisfied with the service and truly appreciate the excellent support.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Chicco
Hi Olha
Many thanks for your 5 star Trustpilot review regarding the excellent support your received from Julija at Chicco.
Julija is a real star when it comes to helping our customers and she was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Fantastic after sales customer service
Fantastic after sales customer service. Quick precise and professional.
10 december 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Matt
I wanted to take the opportunity to thank you for your 5 star Trustpilot feedback.
Here at Chicco our customers comments and feedback are so important to us.
I was delighted to read how your recent enquiry was handled in a quick and professional way by our Team.
Regards
Keith - Group Customer Services Manager
Very friendly management especially…
Very friendly management especially working with special needs lovely prams high quality thank you
12 november 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Chloe
Many thanks for your wonderful comments about Chicco.
Please be assured our Customer Services Team are always available so if we can help in anyway please drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
I purchased a 5 in 1 baby hug pro and…
I purchased a 5 in 1 baby hug pro and the instructions manual is an absolute nightmare. I then made a desperate attempt at writing to customer service, fully expecting to be ignored. I was so pleasantly surprised by the helpfulness and prompt responses received from Julija. Thank you, Julija for helping out!
18 oktober 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Rita
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Chicco our customers comments are so important to us.
I was so pleased to read how Julija from our Team helped with your recent enquiry.
If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you.
Keith - Group Customer Services Manager.
Awful - do not buy from here!
Ordered on Monday for next business day delivery (charged immediately) - it’s now Tuesday night next week and it’s still not here. Evri has not got any update on the delivery. Customer services lied and said it was on its way (claimed though they were doing us a favour by waiving the delivery charge - should you pay for something which was not provided I would ask?)
Pathetic excuse for customer experience and I wouldn’t recommend them to anyone!
6 oktober 2025
Review zonder uitnodiging
Antwoord van Chicco
Dear Tamara
Many thanks for taking the time to leave your valuable Trustpilot comments.
Here at Chicco we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allows us to provide a balanced and accurate response to the comments left.
I was sorry to learn of the delay with your order - having had the opportunity to investigate your enquiry in detail it is evident we could have handled your enquiry more effectively.
For this I must offer my personal and sincere apologies for the inconvenience caused.
At the time of your contact everything indicated that your parcel had successfully left our warehouse and was with our courier partners.
After further investigation it was established there was a technical error in transferring your parcel to our couriers network.
Here at Chicco we believe on the rare occasions that an error does occur we take the appropriate corrective action immediately.
I was pleased to learn one of our Leadership Team took ownership of your enquiry and ensured your order was dispatched to you as a priority along with acknowledging the inconvenience which had occurred.
It only leaves me to once again thank you for your valuable feedback.
Regards
Keith - Group Customer Services Manager.
GREAT PRAM AND CUSTOMER SERVICE
I bought a new Pram on the Chicco.co.uk website and was concerned because of previous reviews on Trustpilot, that they would not deliver on time, or other issues. I ordered on Friday evening and got the pram delivered on Wednesday morning in Northern Ireland. I followed up with Kayleigh on their customer service, and she was super welcoming and nice. I was able to get a free bear under the current deals on their website as well.
To make it short:
Customer service = 10/10
Pram = 10/10
Delivery = 10/10
I would recommend them to everyone.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Gustavo
Many thanks for your wonderful comments about your recent experience with Chicco.
Here at Chicco our customers comments and feedback are so important to us and I was delighted to read how Kayleigh from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Great Customer Services Executive
Julija - Customer Services Executive was incredibly helpful in helping me with an issue I had. It makes such a difference when you get a response from companies quickly. Would recommend Chicco to others and their 5* service!
19 september 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Marysia,
Thanks for your wonderful 5 star Trustpilot review.
I was delighted to read about the great Customer Service provided by Julija within our Team.
Julija is our Chicco expert and she loves helping our customers.
Best wishes
Keith - Group Customer Services Manager
Great customer service
I was returning a stroller, the customer service executive Julia was brilliant. Great to reply, offered me a replacement stroller of my choosing. Couldn't fault, great customer service
19 september 2025
Review zonder uitnodiging
Antwoord van Chicco
Hi Mary
Thanks for taking the time to leave your wonderful Trustpilot review.
Here at Chicco our customers comments and feedback mean so much to us.
I was delighted to read how Julija from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Very poor communication
Very poor communication.
I placed order with next day delivery few days ago until now is not shipped. Customer service unfortunately looks like is not really helpful. Wanted to cancel my order if delivery not reach me by end of tomorrow but of course there is no reaction at all.
17 september 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Agnieszka
Many thanks for your Trustpilot review.
Trustpilot reviews are always welcomed by Chicco as they allow us to review and wherever required improve upon the products and services we offer.
Trustpilot reviews also allow us to provide a balanced and accurate response to the original review left - something we are encouraged to do by Trustpilot.
I was sorry to learn of your frustration with your recent order.
It should be noted that orders placed after 2.00pm are not applicable for next day delivery and will be delivered within 48hours from the original order date - this is displayed on our website and your order was placed at around 7.00pm.
When a customer contacts us we always acknowledge safe receipt of their message and provide a timescale as to when we will response to the message.
We also make a polite request to avoid sending duplicate and chaser messages as this hinders our ability to respond to the message in the shortest possible time.
Having reviewed the multiple messages we received from you I can see we responded to your enquiry well within the timescales we mention on our acknowledgement message.
Finally I was delighted to learn your parcel was received safely within your personal timescales for delivery.
Regards
Keith - Group Customer Services Manager
Julija is a superstar
Julija is a superstar, give this member of staff a pay rise!
I needed a spare part for my trusty stroller and was praying I could source it before I fly out on holiday tommorow….. Julija made this happen and got the part sent to me super quickly!
Thank you so so much
15 september 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Kirsty
Many thanks for taking the time to leave your 5 star comments.
Here at Chicco we like to think the service we provide to our customers is different to that of other organisations
I was delighted this was the case with your recent enquiry handled by Julija.
Best wishes
Keith - Group Customer Services Manager.
Julia made the experience fantastic!
Julia made the experience fantastic!
Well done and thank you!
12 september 2025
Review zonder uitnodiging
Antwoord van Chicco
Hello Pauline
Thanks for your wonderful 5 star review.
Julija who helped with your recent enquiry is a real star when it comes to looking after our customers so well.
Best wishes
Keith - Group Customer Services Manager
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