Whilst the product is somewhat lacking, (fifth replacement in four years!), the customer service is superb. No quibble, informative, polite and on the ball. Well done Redring... just please sort you... Toon meer
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Top service from Holly on t'other end of the phone. Had a question about our 35 year old Redring shower that has never once gone wrong until now (2026)! Response came next day and was a comprehen... Toon meer
Bedrijf heeft geantwoord
Everyone I dealt with at Redring was very helpful. They responded quickly, communicated clearly and solved my problem satisfactorily. They staff I dealt with were all friendly and professional.
Bedrijf heeft geantwoord
I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... Toon meer
Bedrijf heeft geantwoord
4,6
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114 reviews
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If I could leave no stars i would only…
If I could leave no stars i would only be to happy,absolutely disgusted with them.my shower kept going cold ,got in contact with redring explained i am disabled and elderly so need the shower repaired ASAP,5 weeks later I was still waiting.after several emails and phone calls i was told they would replace it with a new one,but unfortunately there were no engineer available so If I got one and fitted the new cheaper shower they would refund me the money.i had the new shower put in sent photos of it sent plumber receipt but that wasn't good enough they needed a headed paper with the receipt but unfortunately my plumber dont have them.i know been told they will not pay me my refund although they should have fitted it in the first place.if this is how they treat customers especially disabled elderly ones then shame on them.i have emailed rip off Britain to see if they can look into it for me.im sure they will come up with some excuse again though
16 februari 2026
Review zonder uitnodiging
Antwoord van Redring
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be, especially given your circumstances.
Our reimbursement process requires a professional invoice to ensure we can process payments correctly. Once we receive an acceptable invoice, we will be happy to refund the installer fee. Unfortunately, without this documentation, we are unable to provide the refund at this time.
We appreciate that this may be inconvenient and sincerely regret the frustration caused. Your feedback helps us review how we communicate our requirements in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from Redring
Had an excellent experience with redring, the service was very good, helpful and prompt attention without any problems. The customer experience was brilliant and I would thoroughly recommend.
18 februari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Carol
Many thanks for taking the time to leave your wonderful comments.
I was so pleased to read about the excellent service you received from our Team here at Red Ring
Keith - Group Customer Services Manager
The lady who took the call was helpful…
The lady who took the call was helpful , empathetic and quickly identified how best to address and resolve the issue. I must admit I can be a demanding customer, quite often I have no choice if the outcome won’t meet my needs but she coped extremely well in a very pressurised situation - so all in all well done and thank you .
9 februari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello G Mac
Many thanks for taking the time to leave your wonderful 5 star Trustpilot review.
I was delighted to read how our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
I am pleased that you sent me a manual…
I am pleased that you sent me a manual on how my shower works if i have a problem
8 februari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Derek
Many thanks for taking the time to leave your 5 star Trustpilot review which is very important to us here at Red Ring.
Rest assured our Team are always here to help with any enquiry you may have in the future
Regards
Keith - Group Customer Services Manager
Excellent service
Excellent service. Very polite, told me what the problem was sent info and how to fix.
29 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Chris
Thanks for your wonderful Trustpilot review about the excellent service you recently received from Red Ring.
With best wishes
Keith - Group Customer Services Manager
Called redring for support
Called redring for support regarding my Hot Tap. The support and information provided by Alison was really helpful and appreciated.
28 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Selwyn
Many thanks for your 5 star Trustpilot review about the recent service your received from Red Ring
Alison from our Team who helped with your recent enquiry was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Quick and polite response…
I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years.
Excellent communication from customer service. May I add I've had Redring showers in this house for 27 years, only decided to buy a new one rather than keep an old, still working one, because I had the bathroom re-tiled and a larger stall unit put in. I'll keep the old electric shower unit in the loft, as a back-up
27 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello LynnieM
It was wonderful top read your kind words about your recent experience with Red Ring Customer Services.
At Red Ring we believe the service we offer to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Diane was amazing very helpfull and…
Diane was amazing very helpfull and ,replied ,quickly ,item is being replaced ,i wish all customer care, worked like this ,thanks again diane..
26 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Reg
Thanks for taking the time to leave your wonderful feedback.
I was so pleased to read how Diane from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Great customer service
Great customer service, all problems sorted on warranty.
23 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Zenon
Many thanks for taking the time to leave your 5 star Trustpilot comments.
I was so pleased to read our Team here at RedRing helped with your recent enquiry
Kind regards
Keith - Group Customer Services Manager
Quick service
I emailed with a problem and it was sorted in a few hours. No hassle
21 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Glenn
I was so pleased to read your valuable feedback about how our Team here at Red Ring helped with your recent enquiry.
Rest assured our Team are always available so if we can help with anything in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
My shower suddenly stopped heating the water.
My shower suddenly stopped heating the water and as it was still within the warranty period my plumber contacted Redring.
Redring emailed me and after I had provided them with details of maintenance regime and water flow they sent me a replacement shower.
I cannot fault the service that I received from their customer services department, particularly Courtney - Customer Services Executive.
5 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Keeshond
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Red Ring we understand on very rare occasions items may fail and when this does occur our Team always act quickly to help our customers.
I was so pleased to read this was the case with your enquiry handled by Courtney from our Team.
Keith - Group Customer Services Manager
Redring
I had to contact Redring about a problem I had with my new shower, I spoke to a Zoe, who I must say was a real pleasure to talk to, she sorted out the problem I had very efficiently, she was very reassuring with me and so nice.
I fully recommend Redring and Zoe.
From Denis
19 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Denis
Many thanks for taking the time to leave your wonderful Trustpilot review about your recent enquiry with our Team here at Red Ring.
I was so pleased to read how Zoe from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Andy F provided excellent service when…
Andy F provided excellent service when repairing our front door. The lock and door hadn’t been closing properly since the previous evening, which was a real security worry, but he arrived promptly and sorted everything out efficiently. He was very sweet, professional, and polite throughout, explained what he was doing, and made sure the door was working perfectly before he left. Really appreciated his help and would definitely recommend Andy F to anyone needing a reliable and friendly carpenter.
13 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello
Thanks for taking the time to leave your review.
It appears from your comments that your review may have been left against the incorrect company.
We are Red Ring who provide electric showers to our customers.
Regards
Keith - Group Customer Services Manager
Brilliant service.
Fantastic prompt service from customer services, thanks for your help.
13 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hi Tp
Thanks for taking the time to leave your comments about the brilliant service you recent received from our Customer Services Team here at Red Ring.
Best wishes
Keith - Group Customer Services Manager
We was having issues with shower unit…
We was having issues with shower unit contacted
Redring who supplied unit on contact with company giving them all details had a email saying there was nothing to worry about.
Thank you Tracy in support who kept me informed
I would definitely recommend this company.
8 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Graham
Thanks for taking the opportunity to leave your 5 star Trustpilot review.
I was delighted to read how Tracy from our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Tracy was outstanding
Tracy was outstanding ,very polite and very helpful ,She dealt with my issue with great professionalism .Yes i will be using your company in the future .Thank you very much .Kind Regards,Patrick
7 januari 2026
Review zonder uitnodiging
Antwoord van Redring
Hello Patrick
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how Tracy from our Team looked after your recent enquiry so well.
Tracy is one of the many stars we have here at RedRing who love helping our customers with their enquiries.
Keith - Group Customer Services Manager
Tracy was really helpful and got a…
Tracy was really helpful and got a replacement item organised. I wasn’t expecting it due to it being literally days before Christmas. However to my surprise the item arrived on Christmas Eve!
Amazing
22 december 2025
Review zonder uitnodiging
Antwoord van Redring
Hello Carolyn
Many thanks for your Trustpilot review.
Here at Red Ring our customers comments and feedback are so important to us.
I was so pleased to read how Tracy from our Team helped with your recent enquiry.
With best wishes.
Keith - Group Customer Services Manager
The real measure of a company
Things can always go wrong even with the best companies. I think the real measure of a company is how they put things right. Redring after sales (Thanks Diane) were fantastic!
19 december 2025
Review zonder uitnodiging
Antwoord van Redring
Hello Chris
Many thanks for your 5 star Trustpilot review which is always welcomed.
Here at Red Ring we understand on rare occasions things may not go to plan and when this occurs our Team always act quickly to help our customers.
I was delighted to read this was the case with your recent enquiry handled by Chris from our Team.
Best wishes
Keith - Group Customer Services Manager
Customer service were very efficient in…
Customer service were very efficient in responding and resolving the issue
17 december 2025
Review zonder uitnodiging
Antwoord van Redring
Hello Orlagh
Thanks for your 5 star Trustpilot review about the efficient customer service you were recently provided with from our Team here at RedRing
I was delighted to learn our Team looked after you so well.
Keith - Group Customer Services Manager
Shower
Had issues with Redring shower, no/little heat, within a few hours of contacting and speaking to Zoe, have replacement promised. Several emails inbetween but all answered swiftly and efficiently, with pertinent questions and information.
Great service.
Thanks again Zoe
15 december 2025
Review zonder uitnodiging
Antwoord van Redring
Hello Timothy
Many thanks for taking the time to leave your 5 star Trustpilot review.
At Red Ring our customers comments are always welcomed and I was delighted to read how Zoe from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
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