Diane was very knowledgeable and helpful with a problem on our Burco water boiler. It made a pleasant change to phone a company and get a problem resolved in one call.
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Lees wat reviewers zeggen
We had a wall water heater saying it required descaling from new. After a quick call Diane was very quick to respond and offer a solution which fixed the issue of parts moving during transit. It too... Toon meer
Bedrijf heeft geantwoord
I contacted Burco about my Water heater, a Redring WS7, which has never let me down over time. I required some information about parts, so I spoke with Phoebe initially and then Clare. Can I just s... Toon meer
Bedrijf heeft geantwoord
Customer support (Courtney) will do their utmost to renege on warranty issues. AVOID UPDATE RKW finally agreed to repair the boiler under warranty and engineers from a 3rd party company attended twic... Toon meer
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4,5
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Antwoord van Burco
Hello Pauline
Thanks for your 5 star Trustpilot review.
I was delighted to read how Allison from our Team helped with your recent enquiry.
Best wishes
Keith- Group Customer Services Manager
It feels like the end user is serving as product tester.
We had 7 Burco 20L autofill boilers which began to have problems after 4-5 years. Repairs were carried out but other components began to fail. We made the decision to replace with a newer version of the Burco autofill boilers and went with the 10L model. 2 out of 7 of the 10L models have failed within 2 years. The electronic controller failed in both. Such poor performance has lead to the decision to replace rather than repair. We will not buy Burco again.
22/08/2025 I have been made aware that Burco is supported by GlenDimplex in Ireland and by RKW in the UK. This review is a comment on the release to open market of inferior electronics within Burco autofill boilers, NOT on customer care by any of those companies.
26/08/2025 Burco brand 10L autofill boilers are still for sale in the UK today. This is the point of my review.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Kieron
Thanks for your Trustpilot review which came as a surprise to us as from the information you have provided to us we have had no previous contact from you.
As part of our customer engagement we did reach out to you to understand your comments.
During our email exchange we confirmed to you the following :
1) We took ownership of the Burco Brand in January 2024 - before the issues you mention occurred.
2) Glen Dimplex were responsible for your products prior to us taking ownership of the Burco Brand.
3) Glen Dimplex retain responsibility of your products within Ireland.
As a result of the above sadly we are not responsible for the issues which occurred with your product several years ago and we do have to dispute your comments.
Regards
Keith - Group Customer Services Manager
Alison made quick work of it
Alison over the phone made a very painful challenge of trying to find a specific part very easy. Even to the point where she sent me link for purchasing on another website.
Thank you
13 augustus 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Lewis
Thanks for taking the time to leave your wonderful comments about Allison from our Customer Services Team.
Best wishes
Keith - Group Customer Services Manager
Boiler Woes
Genuine help in dealing with a frustrating problem. The retailer was useless, Amazon very difficult but dealing with Burco directly resolved the issue promptly and efficiently.
18 juli 2025
Review zonder uitnodiging
Antwoord van Burco
Hello
Thanks for your wonderful comments.
Here at Burco we love reading our customers comments and feedback.
I was so pleased to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
5 star support
I had an issue with my water boiler but the customer service/technical team were amazing. They helped to sort out my issue and were so professional and helpful. I wish all customer services were like Burcos. Will definitely continue to use their products.
11 juli 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Clare
Many thanks for taking the time to leave your 5 star comments about your recent experience with Burco.
Keith - Group Customer Services Manager
Fairly good communication from Burco
Fairly good communication from Burco. The customer service rep persisted until the issue was resolved and provided helpful information in order for us to resolve the issue.
7 juli 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Paul,
Many thanks for taking the time to leave your valuable comments.
Here at Burco our customers comments are very important to us.
I was pleased to read how our Team helped reach a conclusion to your recent enquiry.
If we can help with any enquiry in the future please feel free to drop a line - we'd love to hear from you.
Keith - Group Customer Services Manager.
I spoke with Clare with my inquiry and…
I spoke with Clare with my inquiry and she was fantastic with her helpfulness and knowledge of my problem.
18 juni 2025
Review zonder uitnodiging
Antwoord van Burco
Hello
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Burco our customers feedback is so important to us.
I was delighted to read your kind words about how Clare from our Customer Services Team helped with your recent enquiry.
Keith - Group Customer Services Team
Absolutely flawless customer service…
Absolutely flawless customer service (thank you Allison!). She went above and beyond to replace a faulty bit of equipment, and sorted it super quickly so we'd have it for Glastonbury.
Very impressed, highly appreciated!
16 juni 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Georgia
Many thanks for taking the time to leave your wonderful comments about how Alison helped with your recent enquiry.
Hope you enjoy Glastonbury !!!
Keith - Group Customer Services Manager
The team were very helpful and…
The team were very helpful and supportive, resolving the problem as quickly as possible via emails and two phone calls.
Thank you all.
5 juni 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Mandala
Thanks for taking the time to leave your wonderful comments about how our Team here at Burco looked after your recent enquiry so well.
If we can assist with ay enquiry you may have in the future please feel free to contact us.
Keith - Group Customer Services Manager
Exceptional customer service and…
Exceptional customer service and support from Tracy in the Burco team.
3 april 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Andrew
It was wonderful to read how Tracy from our customer services team helped with your recent enquiry.
Tracy is a real star when it comes to looking after our customers so well.
Keith - Group Customer Services Manager
Very helpful lady
Very helpful lady eventually we tracked down the part required although now out of date.
24 februari 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Peter
Thanks for taking the time to leave your valuable review.
Here at Burco our customers comments are so important to us.
Keith - Group Customer Services Manager
Had a few technical questions before…
Had a few technical questions before buying a product. Clare quickly answered what she could and found out from the technical team the answers to my other questions. Very helpful
4 februari 2025
Review zonder uitnodiging
Antwoord van Burco
Hi Gordon
Many thanks for your 5 star Trustpilot review.
Here at Burco our customers comments and feedback are so important to us.
I was thrilled to read how Clare from our Customer Services Team helped with your recent enquiry.
Regards
Keith - Group Customer Services Manager
Consummate Professionals
I contacted Burco about my Water heater, a Redring WS7, which has never let me down over time. I required some information about parts, so I spoke with Phoebe initially and then Clare. Can I just say it's an absolute pleasure to deal with these consummate professionals? Nothing is too much trouble. I wholeheartedly recommend this firm to everyone.
Many thanks for your help..
Derek.
29 januari 2025
Review zonder uitnodiging
Antwoord van Burco
Hello Derek,
It was wonderful to read your 5 star comments about how Clare and Phoebe helped with your recent enquiry.
Here at Burco we believe the service we provide to our customers is different to that of other organisations and I was so pleased you experienced this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Helpful, through and did what she said
I phoned Burco as our water tank had broken. They didn't sell the replacement parts any more but went over and above to identify what I needed, send me the part numbers and possible suppliers. when I couldn't describe the part properly they were happy to have a photo and then get back to me. Thanks Phoebe you were great.
5 december 2024
Review zonder uitnodiging
Antwoord van Burco
Hello Jeffrey
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how Phoebe looked after you and your recent enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Customer service was excellent when…
Customer service was excellent when were struggling with a water boiler. All sorted out and very happy with Burco.
22 november 2024
Review zonder uitnodiging
Antwoord van Burco
Hello Chris
It was wonderful to read your 5 star comments about the recent service provided by our Customer Services Team.
Should you have any future enquiries our Team would love to hear from you.
Keith - Group Customer Services Manager
Our boiler lasted 2 weeks before…
Our boiler lasted 2 weeks before needing a descale which didn't seem right. Contact cust service who said to carry out the descale. This was done but the message shorlty after re-appeared. We were given a sequence to carry out to reset the boiler. It then developed a level fault and constantly overflowed from the overflow pipe. We've had to wait weeks for an engineer to come out and they have just confirmed the level sensor is faulty.
The service is poor, contact Burco who put you in topuch with Redring who then pass it on to Glen Dimplex who then pass it on to Barlows!
We are now likely going to wait a few more weeks for an update as the ticketing system is slow at best.
We won't be buying Burco boilers for any other sites after this.
11 juni 2024
Review zonder uitnodiging
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