First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... Toon meer
Bedrijf heeft geantwoord
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... Toon meer
Bedrijf heeft geantwoord
I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich app... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contactgegevens
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Verenigd Koninkrijk
- www.towerhousewares.co.uk
4,6
Uitstekend
5K reviews
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I recently had to contact Tower due to…
I recently had to contact Tower due to a faulty appliance I bought from them . I contacted customer service and Holly looked after my problem, she was great and helped me get the problem sorted!
Great customer service and very pleased with their service!
Thank you
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Valerica,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you and get your faulty appliance issue resolved. It’s wonderful to know you were so pleased with the service you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service was excellent
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Michael,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
This company has been very helpful and…
This company has been very helpful and responds to emails promptly.
I had a faulty air fryer and was replaced under warranty, as there was no stock of the model l originally purchased a replacement model was despatched.
Very good customer service.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Rob,
Thank you for your 5-star review!
We’re delighted to hear that you found our team responsive and helpful, and that we were able to arrange a replacement model under warranty when your original air fryer was unavailable. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
An excellent Customer Service provided…
An excellent Customer Service provided by Diane, thanks again for such a prompt response.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that Diane provided such excellent and prompt customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
I have received the best customer service very impressed
I have received the best customer service ever from Joseph he was very polite professional and so helpful he was very prompt in his responses to me and dealt with my issue very quickly and met all the expectations any one could ever have many thanks Joseph .
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Lisa,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such polite, professional and helpful service, responding promptly and resolving your issue so quickly. It’s wonderful to know he exceeded your expectations.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received great customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
5 star customer service
I had to return my air fryer that had been recalled for safety reasons. Unfortunately, I was unable to collect it from depot as I was unwell. I contacted Tower customer services: Joseph was extremely punctual, responding in less than 24h, and arranging for re-delivery with confirmation of despatch the next day. truly excellent!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Arianna,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you so promptly and arrange the re-delivery of your air fryer. It’s wonderful to know he kept you updated and made the process as straightforward as possible.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sent a replacement out very quickly…
Sent a replacement out very quickly ,great prompt communication, what everyone wants
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that your replacement was sent out quickly and that you received prompt communication throughout. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Efficiently dealing with my request for spare parts
I had purchased a cera glide steam generator iron back in December and due to then going into hospital for a while, I had not even unboxed the item.. some 8 months later I have now been able to make use of my purchase but found that the small plastic handle on the water tank was damaged. I reached out to Tower in the hope of purchasing a spare part to replace the broken part I had. Julija replied to me the very next morning by 9:30am ( I only messaged Tower at 11:30 the night before) she assured me that she was checking stock to see if they did have the part I required. A couple of hours later I had another mail from Julija to say they did have the part and to get my delivery address.. another hour or so later I then had another message to say the part was being packaged for dispatch to me.. All praise to Julija for her rapid assistance. Having trust in a companys support is primary in knowing that you have a trustworthy brand. I am delighted with how efficiently my request was dealt with
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Kenney,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to assist you so quickly and source the replacement part you needed. It’s wonderful to hear how efficiently she handled your request and kept you updated throughout the process.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic company
Fantastic company. Our airfryer did go a bit funny but contacted customer services via email and was all sorted within an hour and a new one dispatched. This is what you call brilliant customer service and other companies should take note!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Christopher,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to resolve the issue so quickly and arrange for a replacement to be dispatched within the hour. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Good customer service
Elle in customer service was very efficient in arranging a refund on a faulty airfryer by email.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Lynn,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to arrange your refund so efficiently and provide helpful support with your faulty air fryer. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great Bin, and excellent customer services.
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to struggle when opening, contacted customer services and got a quick reply from Zoe, she asked for a few details, then sorted my issue swiftly.Now back with a working bin again, excellent customer services.Thanks
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was able to assist you so quickly and resolve the issue with your bin. It’s great to know that you’re back to having a fully working product and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle in Customer Service
Elle in Customer Service has been outstanding.
Very quick to respond to my emails and provided clear, concise instructions.
Resolved my problem within two days and I am more than satisfied with the outcome.
Marian
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Marian,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so quick and helpful, providing clear instructions and resolving your issue within just two days. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle provided exceptional quality
Elle provided exceptional quality, in-depth responses to my questions. I am very appreciative of the time and patience this reflects.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Geoff,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such exceptional and thorough support, and that you appreciated the time and patience she took to answer your questions. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great bin and excellent customer service
Great bin with remote sensor. We lost the battery compartment somehow (our fault). I emailed customer service and they were really responsive, checked the part and are despatching a replacement compartment free of charge.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Karen,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to help source a replacement battery compartment and arrange for it to be sent free of charge. It’s great to know you received such a responsive service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower steam cleaner RSH 10..waste of money
Bought their hand held steam cleaner model RSH 10 from Argos and regretted it from the moment I first used it. As the old adage says: "Buyer beware" Tiny tank which runs out in a couple of minutes. Not powerful at all. First thing I tried to clean was some ingrained dirt/grease in my sink, made no difference.
Hard to hold and pushdown the "on" button and would imagine if using for any length of time would strain your fingers and thumb.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hello Bosko,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your Tower steam cleaner and understand your concerns regarding its performance and ease of use.
We reached out to you on Wednesday to request some further information so that we could look into your experience, however, unfortunately, we have not received a response.
We’re sorry that we have been unable to investigate this further and appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service advisors Ellie &…
Customer service advisors Ellie & Joseph solved my query quickly & efficiently.
It’s very much appreciated.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Zoe,
Thank you for your 5-star review!
We’re delighted to hear that Ellie and Joseph were able to resolve your query quickly and efficiently. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
Above and Beyond
I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was friendly, courteous and kept me informed at all times. I had immediate replies when I asked questions and he was able to send me the replacement part free of charge. This was above and beyond anything I expected and Joseph delivered first class service at all times.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Angela,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such friendly, courteous and efficient service, keeping you informed throughout and arranging the replacement part free of charge. It’s wonderful to know that he went above and beyond to assist you.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I found tower to be very helpful and…
I found tower to be very helpful and quick to reply to my request fantastic customer service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Trevor,
Thank you for your 5-star review!
We’re delighted to hear that you found our team so helpful and responsive. It’s wonderful to know you received fantastic customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service was great
Customer service was great - Joseph assisted me with providing a replacement knife set after one of my knives snapped. He was very responsive, polite and kept me updated. Great customer service
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Amy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist with your replacement knife set and that you found him responsive, polite and helpful throughout the process. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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