First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... Toon meer
Bedrijf heeft geantwoord
I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich app... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contactgegevens
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Verenigd Koninkrijk
- www.towerhousewares.co.uk
4,6
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Above and Beyond
I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was friendly, courteous and kept me informed at all times. I had immediate replies when I asked questions and he was able to send me the replacement part free of charge. This was above and beyond anything I expected and Joseph delivered first class service at all times.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Angela,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such friendly, courteous and efficient service, keeping you informed throughout and arranging the replacement part free of charge. It’s wonderful to know that he went above and beyond to assist you.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I found tower to be very helpful and…
I found tower to be very helpful and quick to reply to my request fantastic customer service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Trevor,
Thank you for your 5-star review!
We’re delighted to hear that you found our team so helpful and responsive. It’s wonderful to know you received fantastic customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service was great
Customer service was great - Joseph assisted me with providing a replacement knife set after one of my knives snapped. He was very responsive, polite and kept me updated. Great customer service
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Amy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist with your replacement knife set and that you found him responsive, polite and helpful throughout the process. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was extremely helpful and sorted…
Joseph was extremely helpful and sorted out my problem very quickly , great customer service from him
Thank you
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue so quickly and provide such great customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a issue with the delivery being being late
I had a issue with the delivery being late, I emailed customer service Wednesday evening, Ezmie responded the next day with a solution, great customer service from Ezmie and Tower as well.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Geoff,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to respond so quickly and provide a solution to your delivery issue. It’s wonderful to know you received such great customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
What a pleasure
What a pleasure! Really pleased with the support I have received. Wouldn’t hesitate to contact again❤️😃❤️
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you were so pleased with the support you received. It’s wonderful to know that you wouldn’t hesitate to contact us again.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our team helpful and had such a positive experience with us. We really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Holly
Holly , was super helpful, very knowledgeable, and sorted my enquiry /problem 100% , and I’m very pleased with the outcome …
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and knowledgeable, and that she was able to resolve your enquiry to your satisfaction. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Don't believe those reviews
Don't believe those reviews. I've had a nightmare trying to get my free 10year warranty registered. Still haven't managed. Bought item at an Argos store. Don't care how good the item is ( haven't tried it yet) but returning it and never ever getting anything from these hopeless retailers.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Faaiz,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced difficulties registering your 10-year warranty and understand how frustrating this must have been.
We reached out to you on 19th August so that we could look into the issue and assist you, however, unfortunately, we did not receive a response.
We’re sorry that we were unable to investigate this further and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Broken drawer on air fryer
I needed a new drawer for my air fryer . It took a while to find who to contact but once I found Customer services, they replaced my drawer at a reasonable cost and it was dispatched and arrived promptly . Thank you
14 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Claire,
Thank you for your 5-star review!
We’re pleased to hear that our Customer Service team were able to arrange a replacement drawer for your air fryer at a reasonable cost and that it arrived promptly. We appreciate your feedback regarding finding the right contact and will take this on board.
Kind Regards,
Tanya - Customer Service Operations Manager
I had problems registering for my warranty.
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once. And she also emailed later to confirm. Excellent customer service.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Phil,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to resolve your warranty registration so quickly and provide such friendly and professional service. It’s great to know she also followed up to confirm everything was completed.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Nice design and colour
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good and black colour looks nice in kitchen it has 3 compartments which is good saves having a separate bin for food waste.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Joseph was able to assist you and arrange a replacement, and that you’re happy with the design and functionality of your bin. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I spoke with Julija about a faulty air…
I spoke with Julija about a faulty air fryer they had it dealt with and replaced in no time top notch customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Liam,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to deal with your faulty air fryer so quickly and arrange a replacement. It’s wonderful to know you received such top-notch customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
I bought a bin which got faulty after over a year. I got in touch and after submitting all the necessary details and proof, a replacement is on the way. Great customer service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to assist with your faulty bin and arrange a replacement for you. It’s great to know that the process was handled smoothly and you received great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service Kai couldn’t…
Fantastic customer service Kai couldn’t have been more helpful with my query.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Mike,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful with your query and provided fantastic customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, holly was fast and efficient and offered a great solution to our issue.
Thank you for all of your help
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Sam,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so fast and efficient and was able to offer a great solution to your issue. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely class service from Joseph at…
Absolutely class service from Joseph at customer services, told him my problem and it was sorted within 10 minutes 👌
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Gary,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue so quickly and provide such excellent customer service. It’s fantastic to know your problem was sorted within just 10 minutes!
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
My kettle failed at the very end of the extended warranty but I had a very positive and helpful response from Diane, who arranged a replacement.
This was all completed within 2 days.
It was a pleasure to deal with such an efficient and friendly customer service team and I will certainly recommend and purchase from Tower in the future
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and arrange a replacement so quickly. It’s wonderful to know that you found our team efficient and friendly, and that you’d recommend and purchase from Tower again in the future.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Response was professional
Response was professional, in good time, polite and personable. Excellent.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Beverley,
Thank you for your 5-star review!
We’re delighted to hear that you found our response professional, prompt, polite and personable. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Lost part
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one.
My email was dealt with by Joseph who was brilliant. He helped identify the correct model and then arranged a replacement part. He kept me updated until the part arrived within a week of my email.
Brilliant customer service from both Joseph & Tower
Thank you
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to identify the correct model and arrange the replacement battery cover so quickly. It’s wonderful to know he kept you updated throughout and provided such brilliant service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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