First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... Toon meer
Bedrijf heeft geantwoord
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... Toon meer
Bedrijf heeft geantwoord
I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich app... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contactgegevens
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Verenigd Koninkrijk
- www.towerhousewares.co.uk
4,6
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
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Excellent customer service from Ezmie…
Excellent customer service from Ezmie at Tower.
I replaced my old Tower Air Fryer with the updated version.
Used it twice & it wasnt until i used the 2nd time that i noticed the internal light wasnt working.
Contacted Tower & Ezmie dealt with my light issue.
I provided the details,photos & videos as requested & Tower are replacing my new Air Fryer under warranty!!
Back to using my old air fryer until the replacement fryer arrives.
Thank you very much Ezmie & Tower
Top service
PS I should mention the new fryer is/was fantastic & easy to use , apart from having no working light
10 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Andrea,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was so helpful in resolving the issue with your air fryer and arranging a replacement under warranty. We’re also pleased to hear that you’re enjoying the new model and finding it easy to use. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service a dealt with a…
Great customer service a dealt with a man called Joseph who went above and beyond to help me with my faulty item
3 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Nicola,
Thank you for your 5-star review!
We’re delighted to hear that Joseph went above and beyond to help resolve the issue with your faulty item. We really appreciate your kind words and will be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent
Excellent, efficient and friendly customer support. Problem with drawer fixed and air fryer back up and running. Wish more suppliers provided this level of support.
10 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Patrick,
Thank you for your 5-star review!
We’re delighted to hear that our team provided excellent, efficient and friendly support and were able to get your air fryer back up and running. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija at Customer services was very helpful …
Julija at Customer services replied promptly & politely to my problem. I was instructed how to proceed & after doing what was required, I got another prompt reply saying that a replacement product was being sent out. I got a full apology for the inconvenience & was very happy with the service that I received. Thankyou
9 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Deborah,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so helpful, prompt and professional, and was able to arrange a replacement for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Such a lie from the customer service
Such a lie from the customer service, bo one reached out to find more information about the dual fryer I bought 13 months ago just went dead. Not repairable.
7 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Kelly,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your dual air fryer and understand how frustrating it must have been for it to stop working after 13 months.
We did respond via Trustpilot to request some further information so that we could contact you directly and investigate the issue. Unfortunately, no email address was provided, so we were unable to reach out to you directly. We also explained this in our response.
We’re sorry that we have been unable to look into this further and would still welcome the opportunity to assist you. If you’re able to provide your contact details via Trustpilot, we’d be happy to investigate this for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Service
My Tower soup maker which had only been used half a dozen times suddenly developed a fault. It was well within warranty and so I contacted customer service.
Holly treated me with respect and guided me through the process of taking videos and pictures. There was a positive outcome as now I am promised a replacement in a few days.
Excellent customer service
9 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and guided you through the process, and that a replacement has been arranged for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Services
Very very good customer service from Ezmie who handled my warranty issue quickly and efficiently. My stick vacuum cleaner had unfortunately developed a fault but thanks to Ezmie's brilliant service a replacement was quickly dispatched. Highly satisfied customer, 5 stars.
9 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Ken,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie handled your warranty issue so quickly and efficiently and was able to arrange a replacement for your stick vacuum cleaner. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service
Amazing customer service. I had a steam iron break a few weeks out of warranty but Tower were happy to replace it. There was no arguing just good old fashioned customer service. The person I dealt with, Elle, deserves a lot of credit for the professional but caring way they treated my issue. They were great right from the response to my initial email to the conclusion of the matter. Hats off to Tower I will happily buy products from them again.
8 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Martin,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such professional and caring support and was able to arrange a replacement for your steam iron. We really appreciate your kind words and are so pleased to hear you’ll continue to choose Tower. We’ll be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I needed to register my sandwich…
I needed to register my sandwich toasters for the extended warranty and I couldn't find the product online, I contacted customer services and the issue was sorted very quickly by Holly
so very pleased with the customer service thank you Tower
8 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to quickly resolve the issue and get your sandwich toasters registered for the extended warranty. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
WARRANTY REPLACEMENT
We had a Swan Kettle which malfunctioned eighteen months into a two Warranty.
Contacted Swan who dealt with in a very professional manner and replaced the kettle.
8 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that our Swan team handled the issue professionally and were able to arrange a replacement kettle for you. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara and Ellie were very helpful in…
Sara and Ellie were very helpful in getting me a replacement filter thankyou
1 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Thomas,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Elle were so helpful in arranging a replacement filter for you. We really appreciate your kind words and will be sure to pass your feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
I called for help to extend my warranty…
I called for help to extend my warranty on an item bought by Tower. The lady who spoke to me was called Holly. She was very kind, patient and helpful. She took time to help me and to explain all the information to me. I was very impressed.
7 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Sonia,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so kind, patient and helpful, and took the time to explain everything clearly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Prompt, friendly service.
After more than a year, my handheld vacuum stopped working. Fortunately I'd registered for the 3year extended warranty so I contacted Customer Services at Tower. Elle was very helpful explained what I need to do, kept me informed throughout so I received a new replacement within a week. Excellent service!
1 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Jackie,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful, kept you informed throughout and was able to arrange a replacement for your handheld vacuum so quickly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
What can I say world class service from…
What can I say world class service from customer service especially elle very polite and helpful will to go the extra mile in getting straight to the problem and providing a first call resolution. Well done elle
7 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such excellent service and went the extra mile to resolve your query first time. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service!…
Customer service experience is exceptional. Problems are dealt with speedily (often on the same day) with clear instructions of what information is needed to proceed. My replacement air fryer has been ordered after an error code made it not fit for purpose. Best customer service I have ever experienced. Well done Tower Housewares with particular thanks to Joseph for sorting.
7 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Sara,
Thank you for your 5-star review!
We’re delighted to hear that you received such exceptional customer service and that Joseph was able to arrange a replacement air fryer for you so efficiently. We really appreciate your kind words and will be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service cannot fault…
Excellent customer service cannot fault them replaced the faulty part straight away !
7 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Scott,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service and that the faulty part was replaced so quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Was assisted well by Joseph from…
Was assisted well by Joseph from customer services. Quick resolution to my query. Very professional.
3 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Sunil,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and provide a quick and professional resolution to your query. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I needed help to resolve an air fryer…
I needed help to resolve an air fryer problem, after contacting customer support the person who dealt with my issue (Joseph) was very helpful he resolved it within a few hours and a very positive outcome thank you
4 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your air fryer issue so quickly and provide such a positive outcome. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
A good customer experience
From the outset Joseph understood the unusual circumstances regarding an air fryer, brand new and faulty, and guided me as to how to resolve the issue. Despite me having some communication issues he remained patient & helpful. Thankfully he arranged for a replacement, which has since been received.
Overall a very good customer support experience.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so patient and helpful throughout and was able to arrange a replacement for your faulty air fryer. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good customer service with prompt…
Very good customer service with prompt responses
1 september 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Audrey,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt and helpful customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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