Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Toon meer
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Lees wat reviewers zeggen
I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Toon meer
Bedrijf heeft geantwoord
Contacted by the company to let me know that an issue with the boiler had been reported by tenant. They were happy to contact tenant to arrange a call out & carry out a service whilst there. All compl... Toon meer
Bedrijf heeft geantwoord
This company installed our central heating system and have serviced it annually ever since. Prompt service, on time. Very clean and tidy engineers who explained all about the service carried out. W... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gasinstallatieservice
- Airconditioning aannemer
- Boiler leverancier
- Gasfitter
- Loodgieter
- Radiateur reparatieservice
Geschreven door het bedrijf
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,
Contactgegevens
290 Chorley New Rd, BL6 5NY, Bolton, Verenigd Koninkrijk
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Uitstekend
795 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19 januari 2026
Antwoord van M&R Plumbing & Heating Ltd
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Antwoord van M&R Plumbing & Heating Ltd
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 februari 2026
Review zonder uitnodiging
Antwoord van M&R Plumbing & Heating Ltd
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Antwoord van M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Great set of lads who were very…
Great set of lads who were very pleasant and did the job in no time
16 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
What can I say other than BRILLIANT.
What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.
13 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Very helpful staff would recommend them…
Very helpful staff would recommend them v quick service good experience
13 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Antwoord van M&R Plumbing & Heating Ltd
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Boiler losing pressure
Had to change date of appointment due to team sickness but kept me informed. Good professional visit by Jack who explained things clearly.
9 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Carried out two separate repairs in a week
Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.
11 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
“Thanks for the review! Our goal is always professional, efficient, and reliable service.
Good service plan that is reasonably…
Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.
10 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
Thanks for the great feedback! We always aim for efficient service and clear communication
Antwoord van M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very helpful
Very helpful, appointment was arranged and update sent to confirm time of arrival. Engineer very polite and called when work was completed, I have used this company for many years and cannot fault them. 😁
9 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very pleasant visit both plumbers we're…
Very pleasant visit both plumbers we're knowledgeable and polite
11 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Straight forward explanation no…
Straight forward explanation no pressure no heavy sales
11 februari 2026
Antwoord van M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Easy people to deal with
Easy people to deal with, friendly and efficient.
Boiler serviced and repaired by a polite and helpful technician.
12 januari 2026
Antwoord van M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
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