National Timber Reviews 

246
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Delivery was delayed by a few days, but many thanks to Andy who delivered 15 large & heavy fence posts for his advice and his help to put them in my garage. I would have struggled otherwise. Much appr... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a great experience with National Timber for my order this week. I had purchased on Monday, and got a delivery date for Wednesday a couple hours later. Unfortunatley the van broke down on the Wed... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Don't second guess buying from these guys, even if you have to pay shipping. Their pricing is the best, even with delivery charges. Delivery to Cardiff not a problem, ordered in the afternoon and give... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company to deal with from start to finish . All queries answered and ordering made easy , delivery as per quoted eta , driver really polite and helpful with excellent prices compared to so many... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Houthandel
  2. Hekwerkwinkel
  3. Tuinbouw leverancier
  4. Bouwer van schuurtjes

Geschreven door het bedrijf

National Timber specialise in a wide range of C16 and C24 Timber as well as fencing and garden products to help your garden come to life. We also sell a wide range of garden buildings that can be purchased online via our online store.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

246 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(246)

2 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I recently used National Timber

I recently used National Timber, I found Sam helpful and polite, they delivered a top quality product on time at a fantastic price, I will be using them again in future and would have no problem recommending them to anyone else.
Thanks till next time.
Martin.

18 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, great products and the best prices. Will always use these guys for my materials moving forward.

12 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Genuine company

Had some Timber and Decking delivered to me today. The guys where great from start to finish. Fantastic communication and products. Great prices

8 juni 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A great service

I needed supplies after another company messed up my order. The service I received was on point, they really went out their way to make sure I had everything I needed and they even delivered within a day of me ordering. I would definitely recommend them. My national timber experience was spot on.

3 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab service

Fab service, delivery was on time. Staff extremely helpful. Shed looks great

3 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

The guys were great in getting our order delivered to us within 2 days of placing an order. Would definitely recommend

3 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor customer service do not use…

Very poor customer service do not use this company. Do not order concrete posts. Very poor in quality. Be warned do not order.
I spoke to Sam very rude. He needs a lesson in customer service

1 juni 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Good Morning Ian, I'm sorry to hear your review on our company as we pride ourselves on the customer service that we provide as well as the products we provide. After hearing our customers feedback we took the decision to change concrete supplier to the best in the Midlands. Now we shout from the roof tops about our concrete. I would like to find out more about your experience and your complaints. then please email us at info@national-timber.com. Thank you Ian

Beoordeeld met 5 van de 5 sterren

Excellent

Good price, Good communication delayed delivery but gave me ample notice. Andy the delivery driver was very helpful polite and accommodating. Would definitely use again.

18 mei 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you for your lovely review. Its hard at the moment to please everyone, especially with the reviews we are getting at the moment due to inconsistencies. Therefore we applaud you for sending a review. Please visit us again soon.

Beoordeeld met 1 van de 5 sterren

I was really disappointed with the quality of the goods

I was disappointed with the quality of the goods received, the concrete fence posts were not like any I have seen before, the concrete used appeared to be low quality and was already flaking/chipping and not well formed and white in appearance. This was the same for the gravel boards, cracked, chipped and appeared to molded on site from the same low quality concrete. The fence panels appeared to be already bowing in places and stained with dark brown, I don't have much hope for these to last long. When I asked about a refund for the goods I have received no response after two attempts. I should have stuck with reputable suppliers than using an online company.

26 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you so much

Thank you so much, great price and absolutely the best service, delivery & on time as promised, i have ever received, communication has been truly amazing resolving a slight problem with the fencing it was dealt with fast, polite & instantly such a pleasure to deal with,
i am so happy to rate this experience 1000% perfect 🌟 look forward to dealing with you again

29 maart 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you for your great review on Trust pilot, we appreciate the love, Thank you

Beoordeeld met 5 van de 5 sterren

Excellent Team Omega Lattice fence panels

From Start to finish an excellent service and product. Great customer service helpful and friendly team and delivery was flawless. Delivery arrived as promised. Fence panels are in pristine condition. Just waiting for the winds to die down before erecting fence. Thanks team.

20 februari 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you very much for taking your time in writing us a review, we at National Timber value customer service and I'm glad this has shown throughout your purchasing process. Spread the word. Kind regards National Timber

Beoordeeld met 1 van de 5 sterren

What can I say

What can I say. Whoever operates their eBay shop needs a lesson in customer service.

I messaged this firm asking for a delivery quote and was met with non questions and statements. I don’t know how their pricing works, if they need information, they should work on asking straight forward questions to identify the information they need, rather than give off this ‘give a f&ck’ attitude

31 januari 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you Lucas for taking your time to write a review, we at National Timber are sad to see that we have a disgruntled potential customer in yourself, our ethos at National Timber is to give the very best in customer service as well as making sure the product that every customer receives is of the highest quality.

I ensure you that we take every complaint serious hence why we have over 4.5 on our Trustpilot which is hard to achieve especially when trading for over 5 years in a volatile industry.
When working with eBay we have to be very careful with what and how we say things as there are many stipulations when selling on eBay, we are not allowed to ask for phone numbers or customer addresses. Therefore you may have felt as though all your questions were not answered.

We would love to change your opinion on our company and we would appreciate it if you would give us a chance to change your mind on our company and you will see that our Trustpilot simply backs up our company ethos.

Please call us on 0121 557 8838 and ask to speak to Richie our Branch Manager who will answer all your queries and will definitely give you the best price we possibly can.
We at National Timber look forward to your call and your custom

Regards

Sam

Beoordeeld met 5 van de 5 sterren

What a pleasure it was to deal with…

What a pleasure it was to deal with this efficient company, everything from the first phone call to the day of delivery was prefect.The product was excellent at an unbeatable price, definitely 5 star.

28 januari 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you very much for taking the time to complete a review, we are glad that you are happy with our service that we pride. We pride ourselves on giving top quality products at rock bottom price. It will be great to see your custom again. Regards

Beoordeeld met 5 van de 5 sterren

Thankyou for a great service.

Thankyou for a great service.. second to none, ordered and delivered within 24hrs fantastic!!! Definitely be using you again and will definitely be recommending you to many others thankyou for your service once again
Kerry.

28 januari 2022
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you for your wonderful review, please shout our names from the roof tops. We are here to stay and our service that we provide should always be of the highest quality. Regards

Beoordeeld met 5 van de 5 sterren

Featheredge close board fence panels

I shopped around for feathered closeboard fencing panels, I selected Nationaltimber, firstly for the price and reasonable quick delivery cost. I did think the panels would be cheap looking and not very thick, but to my surprise they looked superb with nice thick feather boards, all neatly nailed and no splits or damage and no gaps or bowing, all boards straight Panels were a joy to work with.

17 oktober 2021
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you for your recent review, we would just like to let you know that we value your custom and hope you serve you again in the coming days, weeks, months and years. Regards National Timber

Beoordeeld met 5 van de 5 sterren

Bought some featheredge panels quick…

Bought some featheredge panels quick delivery. Fencing is really strong wood. Looks lovely now up. National timber is a really good company to buy from.

1 oktober 2021
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you for your lovely review Sarah, its very much appreciated. Spread the word as we are here to stay but above all that pop in anytime if you need anything else. Kind regards National Timber

Beoordeeld met 4 van de 5 sterren

Fencing

Ordered posts, European fence panels and gravel boards all products were of great quality and reasonably priced, communication was great, although the wrong sized posts were originally delivered this was rectified without any problems at all. Will be ordering from these guys in the future 👍

15 september 2021
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

We would just like to let you know Vicki that it was a pleasure to have served, although we did send out the wrong posts, I'm glad to see that we quickly rectified our mistake to ensure your job was completed on time with no further issues.

Beoordeeld met 5 van de 5 sterren

Great company

Competitive prices and a fantastic service from ordering to quick delivery. Thank you to Sam who was extremely helpful when ordering. Highly recommend this company.

11 september 2021
Review zonder uitnodiging
Logo National Timber

Antwoord van National Timber

Thank you Sarah for your review, we are extremely thankful that you have taken time to write a review. We look forward to you spreading the word and indeed coming back for more Timber. We at National Timber thank you

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