Nationwide Hire UK Reviews 

The van was as described, clean and tidy. Delivery and collection were amended to suit the drivers, but was always optional and well communicated. A great service.

Booking the vehicle was straightforward over the phone. The car was delivered to us the evening before that we had arranged and collected from us the morning after that previously arranged. Excellent service, always available to contact by phone if necessary. Friendly and efficient service.

As with others, can't give 0 star reviews.

I hired a van in March 2022. It arrived 4 hours late and when we were to meet them to hand it back, they didn't tell us they weren't coming until that evening or even the next day. We took photos and left it as agreed at the address they'd brought it to, which we had moved out of the day before.
They took extra money for petrol despite us filling it up- the bank investigated and gave me the money back.

However, that was just the start-
13 months later, they sent us a bill for over £650 for damage which we hadn't caused. They provided the return document with photos which was clearly filled in retrospectively as their photos didn't match ours at all, if it was even the same vehicle- the number plate isn't visible. We refused to pay and the bank advised me to keep my credit card blocked to prevent them taking money again, which I did until this Autumn.
Roll on 3.5 years, and the minute I unblocked the card, they've taken the "damage" money from my credit card without discussion or warning. The bank are investigating and Nationwide are insistent that we damaged the vehicle.

DO NOT HIRE THIS COMPANY.

They are complete crooks. I don't know how they're still operating, looking at the amount of people with similar experiences on here.

First I want to clarify if I could give zero stars I would have. I hired a van a week ago for £160 for 1 days hire, it would be delivered at 08:30 the day of hire & picked up at 18:00 same day great stuff, unfortunately this is where the customer service ended. The day before the hire I was called at 16:30 to say the van I had hired had been involved in an accident & they would have to supply an alternative which would be an auto rather than a manual, no problem I thought however they then informed me it would cost an additional £29 which I reluctantly paid as I had no other option being the day before my move, the salesman did say it would still be delivered at 08:30 as per the original agreement.
So moving day rolls round & at 08:50 there was no sign of the van so I make a call to the company who said they would chase it up, no call after 20 minutes so I called them again and that is when they told me it wouldn't be delivered until 10:30 as per the agreement, (when I paid the additional fee they entered me into a new agreement & despite saying it would be delivered at the original time they changed the booking to 10:30 unknown to me). So 10:45 comes around and still no van so I call them again & they said there has been a problem & the van wont be with me until 13:00 but it would still be a days hire regardless of it being some 5.5hrs later than originally booked. Eventually I managed to book a van with a different company that I picked up within 20 minutes hassle free for only £85 & cancel this booking for a refund. Every time I called the staff were rude, arrogant & showed no empathy towards my situation saying it is what it is & it isn't their fault, Gary was particularly rude & hung up on me while I was on hold for 5 minutes while they messed me around. I appreciate this is a long review however this company were completely unprofessional, I would seriously recommend people think twice before hiring from here, they are only a broker & don't physically own the vans, they just hire them & add their own extortionate mark up on them.

Tried scamming my deposit for unwarranted repairs. Were impossible to communicate with being unresponsive and dismissive. Also rented out a campervan with hardly any functional amenities.

Reported to my Bank who successfully refunded my deposit after 2 months of battling. I've also reported them to the Trading Standards and will be seeking legal compensation. They are a dishonest company who profit off of people's inexperience. Aovid at all cost. They will rent you a vehcile but you will most certainly lose your deposit due to sham claims.

The people who work there are low lives and overt criminals.

Poor quality van , always had service lights on , collected van photographed it and said nothing . Next we get charge for £230 valet for cab and over £1000 charges . Avoid at any cost these are absolute rip of merchants . £230 for a valet !!!! Thieves.

If I could give them no stars I would,
I hired a van 7 days in advance of when I needed it. The job was cancelled the next day so I emailed and phone to cancel the van six days before it was due. I got charged £42 as a “booking fee” . Other van rental companies understand how jobs can change and let you cancel with a full refund only a couple of day.
I’ll never use them again.

Originally booked a flatbed van for 2 days at a cost of £385. Had an email an hour later to tell me it would actually be £714 because they had to get a van from another branch.
I cancelled and went with another company for £507. Turns out the other company is the same company, lol, as the email confirmation showed. Had to log back into the same site of the company that wanted to charge me over £200 more, to enter all my details a second time.
A couple of hours later, 1 minute before their closing time, I get a phone call to tell me that they can no longer provide the vehicle. Total s**tshow. Avoid.
Now with another company for half the original price.

DO NOT HIRE FROM THIS COMPANY

Had an absolute disastrous experience hiring a vehicle. Initially the driver delivered the vehicle 1 hour and 20 minutes late. No one called me to advise me that they would be late. I had to call and was told I would get a call back which I never did, so I had to call in again.

When collecting the car, I was told 3.30pm, so I returned in time and I called again to find out and was told the driver will come in 3 days. Then I get a call after 6pm that someone will pick it up at 19:30.
To top it of being charged for petrol (took out my account without my authorisation). I filled up to the amount (probably £2 pound less than what i received).
I HAVE CHASED FOR AN UPDATE BUT SILENCE NOTHING has been good with the whole experience.

Chose a Luton van for a one day hire house move, moving only 2 miles away. Drop off was fine. When I booked on the website, it didn't ask for a collection address, when I called them to say the collection address would be different from the drop off (my new address) which is less than 2 miles from the drop off address they charged me £45 to change it, saying I had to specify a "one way hire". Anyway I paid the £45.
The hire was on Friday 10th Oct, they said the 3 day collection period started the following Monday 13th (weekend not included in the 3 days), so by the Wednesday after. Today is Monday 20th (so 10 days after my one day rental) the van is still outside my house!! I've called three times and made a complaint, each time I get told "sorry no one is available to pick it up" or "I'll mark it as high priority". It's still outside, who knows if anyone will ever pick it up!

Helped me out of a sticky situation where another rental company let me down. Fast response.

Easy process to book. Communication was excellent. Left the van with the same fuel in it, half a tank, all good no issues. Would use again.

Easy to deal woth 9 seater came early i was at work misses was at home so we had it allredy for what we needed it for ahead of time didnt come to collect it till 4 days after so was just sat on the front but over all very simple and easy to deal

Quick and easy. Great communication and the van was exactly what I needed. Really fantastic value for money. Have used them several times now.

The van was delivered with the inside covered in sand (builders previous hire, I suppose). Nationwide said the hire company would not replace it nor come and clean it - so I had to do it!
I found the remains of a chicken takeaway in the driver's door shelf!
Nationwide didn't apologise and haven't responded to a request from me for compensation.
Awful woman on the phone, completely unhelpful. DO NOT USE THIS COMPANY
AVOID!!!

Services was very good, van was delivered on time and picked up on time as well.

Very happy with the service I received.
Delivered well on time. Nice clean vehicle and drove perfectly. Collection was very easy and both delivery and collection drivers were polite and punctual. Would highly recommend to anyone as I had a great experience, thank you for everything.

No problems whatsoever, the vehicle was left as arranged in clean tidy condition, my only gripe and it is a small one was the fuel tank was not filled up so I had to guesstimate how much to put in when the rental had finished other than that I would definitely use Nationwide again.

What a waste of time this company is rubbish kept adding things on and they wanted to change me 67 pounds extra cos they had no car available near to me telling me this 2 days after taking the booking and payment not worthy of 1 star

Easy to book, good communication, prompt delivery and relatively speedy collection. All round a good experience. Vehicle was in a clean condition.