Nationwide Hire UK Reviews 

Hired a double cab pickup to tow a boat. Booking was easy and everyone I spoke with was helpful and polite. Drop off and collection of the vehicle was seamless and hassle free. Overall an easy hire process and good value for money.

Excellent service and easy to communicate

I hired a beaver-tail recovery truck for a few days.

The booking process was straightforward and pricing very reasonable for what is a difficult to find hire vehicle. Staff were courteous and helpful on the phone during the booking process.

Unfortunately the vehicle became unavailable for my initial hire dates but, whilst inconvenient, the issue was speedily sorted by Nationwide staff.

The vehicle itself was clean and in good working order when dropped off at my home. All the necessary tools and equipment were included to safely transport my car (including a working winch). Handover was, however, minimal so I was glad of operating instructions left in the glove box.

Vehicle collection at the end of the hire period was prompt and painless.

Overall a decent service and a solid, reliable vehicle provided which was certainly fit for purpose.

Seriously? I rented a van for just one day and it has now been parked in front of my house for a week. I was told there is supposed to be up to a three-working-day window for collection, and that if branches are unable to collect within this period, I am still responsible for the vehicle until they do. That is ridiculous. Does this mean I could be responsible for the van indefinitely if they simply decide not to pick it up?
I contacted the local branch, only to hear excuses and the van is still here. Completely unacceptable service.

Very convenient drop off and the quality of the van was excellent.
There was a slight delay in the pickup after the hire period but not a big deal really.

Great delivery & collection service. A little pricey but vehicle in great condition.

I needed a vehicle from a professional company that would provide service without hassle. It's exactly what I found.
Everything went like clockwork, customer service, delivery and pickup.
Even on completion, everything was managed well. I will definitely use this company again and recommend them to anyone.

Bit higher price than company we have used before but saves the hassle of collection and drop off. Reasonable condition vans and easy process to book.

Brilliant delivery and collection service which suited us very well as we hired the van for our house move and didn't have time to go somewhere to collect and return. Van was perfect for our needs and although a bit more expensive than some, the fact that we didn't have to travel to collect/return made it worth paying. Excellent service, thank you.

Had no issues at all, driver rang to see if he could deliver early, I was at work, but he said he could post keys through my letterbox, this suited me fine as it meant I cold load the van and leave for my journey a lot earlier than planned. Collection was hassle free, driver rang to give a rough time of when he would be here, and kept me updated, the whole process was hassle free, I had read a few negative reviews but I was very happy wthe the service and process

Pretty much hassle free to be honest. All done online, no paper, no faffing. Vehicle was delivered the night before so I could get on with what I needed to do on the day.
Nothing negative at all to say.

The van we hired arrived early, it wasn’t picked up until a few days after the hire required, but we had room on the drive so was not a problem. It was just what we needed

This company are absolutely hopeless and borderline scammers. If you are stupid enough to use them inspect and photograph every square centimetre of the vehicle. We drove a van 10 miles from one secure driveway to another secure driveway and miraculously they claim the windscreen was damaged during this time. We will be taking legal action but in the meantime I advise you avoid this company like the plague. £800 for three days hire, absolutely scandalous

Fantastic product and service; same day car hire booked when our car was stuck being repaired and car dropped off at our house within a few hours! Car was exactly as specified, clean and person dropping it off was professional, polite and quick. When returning the car, left keys in a safe place and the car was collected with no interaction at all - exactly as we required. Price was also good; lower than the main hire companies and with the drop off and collection service. 100% would use again and highly recommend them.

Hired 17 seater (mini bus), transaction is very smooth and straight forward. I would suggest to please improve on collection time, it took 3 days waiting and put on us the liablity of the bus while in fact our hire has already ended.

Process was very easy, delivery and collection was effortless and on time. Vehicle was in great condition and delivery staff were friendly and helpful.
Prices were competitive and overall good value for money

What is so great about this company is that you can pick up the phone and speak to somebody about your needs. So it is quick and not messing around with the internet!!!’
The vans we have had have always been good and reliable!

I hired a van and was happy with the actual hire period. The problem started when they came to collect the van on the 13th Dec 2025 as they couldn't get it started. The next day they still couldn't start it and said they would be back with a new battery - they didn't and it's still on my driveway on the 4th Jan 2026. I've phone and emailed many time but still not collection. I sent them a strongly worded legal document last week but no response. Short of having the van towed away I don't know how to get through to this company!!!!

Hired it for a short distance house move. Delivered to us on time with a very cheerful driver. Useful van for two shortish distances.
Would have been 5 stars but the van was in our way for over 2 days before being collected. To fair we were warned it might not be collected straight away but it was a pain

This company is appalling and their customer service is shocking! I have been emailing and phoning since November after they delivered a Luton van with a rip in canvas roof?! The damage was covered with duct tape and after days of heavy rain during house move, my dining chairs were water stained.
I emailed Marcelle numerous times and supplied photos of van and chairs as she requested but I’m still waiting for someone to resolve this complaint in January 2026!
I spoke with Kieran this afternoon who hung up on me as I was explaining my frustration with this scam company!!!
Please do not hire from them. I should have read the negative reviews!!! Go with a reputable company but not Nationwide!!!!