Nationwide Hire UK Reviews 

Van was delivered on time by a helpful driver (reversed it into a space for me). Van was a 71 plate and clean/good condition. The only issue was they didn’t collect it the same day but I hadn’t read the T&C’s properly so my error, would have been fine if I had known. Very happy with the company.

Simple process , from booking , delivery, equipment quality and finally collection

Their online process is easy to navigate and customer service should you need them are helpful and absolute get your needs

Excellent service. Costs a little more than expected but still very reasonable and still a lot less than hiring removals. Hassle free booking and transaction. Truck was dropped off a day early which allowed me another day to move house at no extra cost. Used Nationwide hire twice and will 100% use again.

Avoid using this company. I don’t ever write reviews, especially bad ones but I’m still incensed by my experience.
Look elsewhere for your needs or protect yourselves by using debit cards you do not frequently use and have no overdraft facility.

The reason: I used the company to hire a Luton van for a house move. The van was delivered too early (no keys actually dropped in mailbox) and they hassled me at least an hour early to pick up too (note, this was at approx 7am). Prior to returning the vehicle, the left wing mirror fell loose so it had to be repaired. They took the money for the repair without my authorisation, knowing full well that I was contesting the amount and this is on record in emails. They charged double admin fee for the repair, which amounted to significantly higher cost than the repair itself (again, the latter overcharged in my view). In complaining, they couldn’t care less and continued to assert they were in the right.

Not honest or customer friendly in my view. They apply tactics of questionable legality. The number of negative reviews is telling - so please read these first and make a well informed decision.

I had a delivery I had to make and realised my truck wasn't big enough and I needed a transit van in a hurry. We looked online and found nationwide hire UK and booked a van, the service has been exceptional. Both Gary and Marcelle have both responded to emails almost instantly with any questions I had. The van was delivered a day early so we were able to keep it on site ready for the morning when I headed off which made loading a lot easier. I would highly highly recommend this service if you need a transit van and I'll be definitely returning. Should I need them again.

Awful experience. Company delivered the van to the wrong location without informing anyone. Only when I contacted company after my delivery time that it was found where it was. Once found it was the wrong size van. I ordered and paid for a swb transit for a specific job, was given a lwb 3.5 tonne van that was no good to me and I couldn't use. Communication on day was terrible. Phoned the company 3 times on the next working day to try and discuss a refund. Was told each time they would phone me back which they never did. On 4th try at 4.40pm I was told all customer service staff had gone home for Christmas and wouldn't be back in now. Person on phone was obnoxious and rude. Shocking customer service all around and still no response or resolution despite clearly not recieving the service I booked and paid for. I am having to go though my bank now to try and get a response

Avoid this company at all costs, total scam

Avoid at all costs. If you are forced to use, do not ever allow them to collect the vehicle without you being present. Take timestamped photos of everything. We have been invoiced for fuel despite filling before collection .

Hired a mini bus which arrived at same time as we had booked. The mini bus was under a year old, it was automatic as we had booked and was reasonably priced. It was perfect for what we wanted which was to ferry guest for a wedding around. The whole experience was smooth and unstressful.

Easy booking, van delivered early, easy collection. It was exactly what I needed and hassle-free from start to finish. Would use again.

AVOID

If you like to retain your hard earned money, avoid these scam artists.

If you have already hired from this company, block your card or illegal charges will be taken after your rental. Chargeback any additional money taken from your bank, as it is done without foundation and against their terms and conditions and rental agreements.

No one at the “company” will respond to you for anything except trying to collect money.

The vehicle we hired was in a no-fault accident where some damage was sustained. On reporting this to the company their response was “this is a disaster”, no pleasantries or queries if the occupants were ok. The full excess was paid as requested and per the terms and conditions on their website and the signed rental agreement, the renter obligation was over.

Or so we thought. The company then took hundreds of pounds from my bank account without notifying or getting consent to do so. This was supposedly for 3 days extra rental while the vehicle was being recovered, which obviously was nothing to do with us. Thankfully, the bank agreed this was illegally taken and returned the money via chargeback. I then froze the bank account, and I’m glad I did, or ridiculous sums would have been taken.

Fast-forward 4-5 months and the company then sent an invoice for the full cost of the vehicle (in the tens of thousands) that was in the accident. Which is especially fraudulent seeing as the vehicle was insured and taxed at a date after the accident. As the rental obligations had been fulfilled through paying the excess, obviously this charge was disputed. In much of the same way as other reviews on here, the only thing they replied with was to the effect of “pay us or else”.

The charge was formally disputed as it was completely outrageous and against all terms and conditions agreed to. The company stated the driver was “at fault due to negligence”, which was disregarded by the police at the scene and to which they refused to provide any evidence.

They went quiet. As they had no foot to stand on, we believed this the end of the story. But no. Today, 2 years on from our last correspondence, they have emailed the same invoice over.

All to say. Avoid this company. Save yourself the hassle. Only hire from BVRLA registered hire companies who won’t scam you!

Hired the van for tomorrow for 9.30. Get a call today at 1pm while at work from driver wanting to deliver the van. They are 20 hours too early. I explicitly told the driver I did not want the van today but he dumped the van outside the house and in the way of the road. So the refuse collection vehicle that comes in the morning will have a hard time to get past.
Got fobbed off when I called this evening to complain stating they deliver early when busy. At no time was I notified of this - I would have cancelled had I known.
Yes my tone showed my frustration but all I got in return was "well what am I supposed to do".
If I could cancel I would.
Clearly they don't care about the customer and don't really care once they've got the money.
Got a call back stating the "deliver early option" is in their terms and conditions. - which again is a cop-out. Yet at no time was I notified of this.
Just checked the Ts&Cs and this is the line "In some instances, the branch may request to pre-deliver the vehicle to ensure it will be ready for the requested time of hire." But it states "may request" - meaning they should be contacting me to request to pre-deliver it. Which they did not. The Ts&Cs also state posting the keys through the letterbox - which they did not do.
So they've enforced the terms & conditions to suit them, but broken their own terms & conditions to also suit them.
Poor poor service and I will never use them again

Easy to book arrived on time van in good condition hassle free service

Well if you get the same claim handler as I did as your claim handler - you just need to forget it!
Informed nationwide there was cctv images at the garage where my car was hit by a hit and run driver. He closed the case within a few weeks saying unforeseen circumstances and if I have any other evidence to let him know. I asked about the cctv! They had t even looked into that! Some five weeks later when the cctv was likely to be deleted (deleted after 30 days) he decides to send an email to Sainsbury's for the cctv!
And today two months after I have chased him and chased him for an update! Incompetent and lazy!
Nationwide seem to look after claims from YOGA INSURANCE - or one call whichever they are - whom I have also left negative feedback for. Neither are competent in dealing with clients and claims.

I am not going away - ombudsman is next! I will take this all the way!

Bitterly let down by both nationwide and yoga! Huge graze on my car by some selfish driver who had got away with it because of these companies incompetence!

My insurance up for renewal and have gone with someone else!

Absolutely disgusted with the incompetence and lack of updates - lack of work! I did all the leg work for these companies - visiting Sainsbury's to get further information and passing that on to nationwide mr if! But nothing!

Ignorant, rude, impolite, unprofessional and incompetent. I think his email to be stated with - Let's just be clear about this....... - well I am now telling them Let's just be CRYSTAL clear about this - I'm not going away!

Watch this space Nationwide and yoga - I am so angry at how I've been treated I'll stop at nothing now to have those responsible reprimanded! Your service is the worst ever! Alongside yoga !!! Both incompetent and disgusting companies!

Just had the most disgusting call from the claim handler! Condescending patronising and totally unprofessional. Couldn't explain what "circumstances out of our control" or "unforeseen circumstances" mean! What circumstances? Couldn't answer me - talked over or tried to - no empathy for what they haven't done! No empathy for the incompetence shown! Just patronising and condescending! I hung up on him!

Oh and he wasn't done - he followed up with an email to reiterate his call basically! Absolutely disgusting!

I'm not done yet! Fighting this all the way! One thing I do have - is time - patience and endurance!

It was a great experience from start to finish. Very good price and no hidden costs.

Booked a van for 2 days to complete a job but on the day of delivery it never arrived. It then took several phone calls from me to them to eventually speak to a manager who informed me they had difficulties getting the van to me and that it would not be arriving. This was then a day wasted of 3 people’s time. They offered a full refund which I did receive 2 days later. I will never use this company again

Ordered a van for 7 days to move house.
1. On the contracted first day of rental, instead of van delivery at 10am, we received a call to say that they would break our contract as no van was available – it would now be delivered between 3 and 5pm.
2. At 4.30pm we received another call breaking the second contract telling us again no van was available and would now be the next day between 8 and 9am.
3. 3rd contact – the van duly arrived some 24 hours late, load compartment wetted and muddied, drivers compartment with badly stained seating and strong odour of tobacco and urine. The fuel tank was ½ full based on a return contract of customer refuelling to the delivered level
4. Now a day overdue we set about moving house over the next 6 days. The van was cleaned and refuelled to ½ a tank. After 3 days on my drive post contract, the van was collected. The driver checked the van over; was offered the fuel receipt and told us all was in order.
5. The following day a received an email invoice and a credit card debit for £42.01 fuel?
This was challenged to the ‘head-office’ who emailed the local office for rationale (copied me in).
6. The emailed back copied me in) with their evidence that the van was delivered with ½ a tank of fuel and indeed picked up with ½ tank of fuel.
7. I again challenged why have they charged me an additional £42.01 for fuel but they declined to answer me. I sent another challenge a day after but again was unanswered. Third challenge was sent 12 days later and remains unanswered.
8. My refund for the mystical additional fuel has not been refunded.
Extremely unreliable service, unhygienic vehicle and even with their own evidence to the contrary – suspicious, unfounded additional fuel charges. My experience was poor customer service, poor skills.

Poor customer service. Cancelled the hire on the day the vehicle was supposed to be delivered despite numerous calls asking where the van was. Refused to refund the money despite the cancellation coming from their end. Nobody available in their customer services team to speak to as they're apparently short staffed! Ed, Gary and Kieran would benefit from a 'customer service' refresher training day.

Following the end of my rental, I received an invoice for Petrol surcharge, although i returned the vehicle with the same amount of petrol than when it was delivered. I contacted the team and they requested the Delivery and Collection sheet from their internal colleagues. I received the document (as well as provided photos taken myself, showing that the level of petrol was the same on delivery and collection), the Nationwide document clearly stated Half Tank on both delivery and collection, and yet they refused to refund me. This is completely ridiculous and unfair and I am yet to get this resolved. Totally ridiculous and arbitrary.

They only get a one star as there is no option for zero!!
They left the vehicle on a neighbour’s drive when delivering. I had paid to have a tow bar on the vehicle which they forgot. This meant I had a team of guys stood about waiting for the replacement vehicle, as work could not be started without the right equipment.
On collection they said their T&C’s state they will pick it up within 72 hours of the agreed collection date/time. Their vehicle was here for a further six days!!!
They then took £33.00 out of my account for fuel. It had been delivered with the fuel tank half empty. I took a photo as proof. I queried this, asking if it should have been left with a full tank. They confirmed by email that it normally is but not always. I have asked for my £33.00 to be returned as there was the same amount of fuel in the vehicle as when it was delivered. They have refused, just stating to refer to the T&C’s. They have not asked to see any evidence. They have not provided any evidence and have now stated they are doing nothing about this. Appalling customer service. DO NOT USE THIS COMPANY!!!!!!!