I applied for an account by email and completed a Direct Debit mandate as requested. Five days later, there had been no communication with me and when I rang, I spoke to Estelle who informed me that... Toon meer
Bedrijf heeft geantwoord
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Richard Lopez answered my call this morning with no waiting time. He spoke clearly, politely and informatively throughout the call and went to great length to make sure he had dealt thoroughly with... Toon meer
Bedrijf heeft geantwoord
After our local newsagent stopped newspaper deliveries, we had some doubts about using a service we had never heard of, but their service has been fantastic. The newspaper arrives incredibly ear... Toon meer
Bedrijf heeft geantwoord
Constructive criticism We would like the bill to be clearer - ie each newspaper to be itemised on a weekly basis on the account. We are unable to check each bill when it arrives. There have been mi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over NewsTeam Group
Geschreven door het bedrijf
We’re a newsagent with a difference, using local delivery hubs and local delivery drivers to deliver your paper means that it will arrive in pristine condition regardless of the weather and much earlier than other people in your area. Who we provide services to:
Individual customers and small businesses – delivering the titles you want to your home or business.
Newsagents and HND providers – We offer a range of options to newsagents that are either looking to either stop or expand their news rounds.
National and local publishers – providing reliable nationwide final mile delivery fulfilment to your subscription customers.
National Chains – delivering nationwide to all your premises while providing you with a single point of contact for account management and billing.
Check Your Post Code Here
Contactgegevens
Shelton New Road, ST4 7AA, Stoke-on-Trent, Verenigd Koninkrijk
- 01782 959530
- admin@newsteamgroup.co.uk
- www.newsteamgroup.co.uk
4,5
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly,helpful & clearly knew her job
23 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We're so happy to hear that our team member was friendly, helpful, and clearly knowledgeable. We truly appreciate your kind words!
NewsTeam Group
Antwoord van NewsTeam Group
We are glad to hear that the papers were delivered punctually and that you found them to be clear and easy to read. Thank you for your feedback.
NewsTeam Group
Generally Excellent Service
Depending on whose delivering which used to be a bit iffy recently the deliveries have been excellent on time, quiet and no missed days.
23 september 2026
Antwoord van NewsTeam Group
We're so pleased to hear that your deliveries have been excellent recently! It's great to know they're on time, quiet, and consistent. Thank you for sharing your positive experience.
NewsTeam Group
Brilliant service in setting up account
23 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We are so pleased to hear that you had such a positive experience with our service in setting up your account. We truly appreciate your kind words!
NewsTeam Group
Appalling service
We are consistently having our delivery well after 9am. Today was 10.50. I have consistently complained and today I learn that our driver is supposed to leave the depot at 4am yet today it wax 7.40x so with 120 drops is it any wonder he fails the committed “all weekday deliveries by 8am” as set out on the website. After some improvements in the new year it has returned to the appalling service we experienced last year. Just sort it out down here in West Dorset.
Malcolm Smith in Bridport
23 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We are sorry to hear that your deliveries have been arriving later than expected.
We would like to clarify though that the driver is not simply starting the round late, they will have completed another delivery round before starting on your round which, currently, does not have a full time driver assigned to it so does require a cover driver. We appreciate that this does not resolve the impact on you but felt the clarity was needed.
The local delivery team and our recruitment team will be working on this and we have reached out to them for any updates on improvements and/or new trainee drivers being brought in.
NewsTeam Group
Paper deliveries temporary redirection
I signed up for paper deliveries on 1st September and deliveries started 5th September and I haven't had a missed delivery since, so that is excellent.
I called today and spoke to a chap called Kip who was very polite and helpful as I have to temporary relocate for 2 weeks from this Friday 25th September until Thursday 8th October while I have hospital appointments.
Kip was very patient with me and checked that the papers could be redirected which they can, so it was a very smooth process, and hopefully i will get my papers as they are a real lifeline to me as I am pretty much digitally excluded.
23 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We are so pleased to hear about your excellent experience with our delivery service. It's great to know that our team member was able to assist you smoothly with your temporary redirection. We appreciate your kind words!
NewsTeam Group
My paper is delivered timely and always…
My paper is delivered timely and always with specific instructions followed
Very pleased with the service I hope it continues providing a satisfactory service
22 september 2026
Antwoord van NewsTeam Group
We're so pleased to hear that your paper is delivered timely and that specific instructions are always followed. We hope to continue providing you with satisfactory service!
NewsTeam Group
Excellent service
Excellent service. The paper arrives early every week-without fail.
19 september 2026
Antwoord van NewsTeam Group
We're delighted to hear you're receiving excellent service and that your paper arrives early every week without fail. Thank you for your positive feedback!
NewsTeam Group
Very reliable early delivery service
Very reliable early delivery service . Really appreciated especially the winter!
Website is easy to pay account, stop start or change delivery. Thanks
22 september 2026
Antwoord van NewsTeam Group
We're so pleased to hear that you appreciate our reliable early delivery service, especially during the winter! It's great to know that you find our website easy to use for managing your account. Thank you for your kind words!
NewsTeam Group
fantastic service
it's great to have paper delivered every day. I have knocked off one star as my deliverer never shuts the gate.
22 september 2026
Antwoord van NewsTeam Group
We appreciate your positive feedback regarding our daily paper delivery. We understand your concern about the gate and will address this with our delivery team. If you have any further issues of this nature, please do not hesitate to contact our call centre on 01782 959530 or by email admin@newsteamgroup.co.uk
NewsTeam Group
I spoke to Dina today
I spoke to Dina today, what a lovely lady, very helpful,
really lovely to speak to, thank you Dina
22 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We're so pleased to hear that you had such a positive experience and that our team member was so helpful. Your kind words are truly appreciated!
NewsTeam Group
EXCELLENT SEVUCE
22 september 2026
Antwoord van NewsTeam Group
Thank you so much for taking the time to leave a 5-star review for us!
NewsTeam Group
Fantastic service and such a reasonable price
I needed to set up delivery for my husband who has Parkinson's and likes his paper. The phone was answered almost immediately and I spoke with a lovely, fun lady Estelle. Very efficient and set everything up for me at her end. Amazing service and starting newspaper delivery tomorrow. I was also offered 3 FREE trials of farm products and could choose how often they are delivered. No obligation to continue after the trial.
This is such an important service for anyone who likes a physical paper delivered daily and by 9am. I would highly recommend.
Thank you NewsTeam and Estelle
22 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We are so pleased to hear about your positive experience with our service. It's great that our team member was able to assist you efficiently and professionally. We're glad our daily delivery service is so important to you, and we appreciate your kind words and recommendation.
NewsTeam Group
good efficient delivery service
good efficient delivery service, always helpful on the phone
19 september 2026
Antwoord van NewsTeam Group
We are so pleased to hear that you've experienced efficient deliveries and found our team helpful when you call. Thank you for your wonderful feedback!
NewsTeam Group
Antwoord van NewsTeam Group
We're happy to hear that you had an excellent and efficient delivery experience. Thank you for your recommendation; we appreciate your feedback!
NewsTeam Group
Excellent on time service
21 september 2026
Antwoord van NewsTeam Group
We're so pleased to hear that you experience an excellent and timely service. Your positive feedback is truly valued and appreciated.
NewsTeam Group
Antwoord van NewsTeam Group
Many thanks for taking the time to leave a review for us!
NewsTeam Group
Thank you Estelle!
I spoke to Estelle on Saturday 19th September regarding payment. She was extremely pleasant, helpful, knowledgeable and reassuring.
Estelle gave me confidence to phone NewsTeam again whenever I have a query or need help with my newspaper payments etc.
19 september 2026
Review zonder uitnodiging
Antwoord van NewsTeam Group
We're so pleased to hear about your positive experience with our team member. It's wonderful that you found the assistance pleasant, helpful, and reassuring. We appreciate your kind words!
NewsTeam Group
Everything always runs without major…
Everything always runs without major problems. Queries are dealt with qui key and efficiently
21 september 2026
Antwoord van NewsTeam Group
We are pleased to hear that everything runs smoothly for you and that our team is quick and efficient! We appreciate your kind words.
NewsTeam Group
Papers delivered on time no issues
21 september 2026
Antwoord van NewsTeam Group
We're happy to hear that your papers arrived on time without any issues. We appreciate your positive feedback!
NewsTeam Group
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