NFU Mutual Reviews 

NFU provided friendly and helpful service. The claim process was straight forward and all Sassy's treatment was paid for .I would recommend NFU for equine insurance cover.

Ripon Office very easy to contact and discuss my problem. Resolved quickly

Beware NFU weasel words .In my expereince the NFU dont live up to their boast we pay 95% of all claims

NFU always treats you as a person, not just a client. They are sympathetic and understanding and perfectly fair. Service is prompt and staff often know you by name.

NF U Mutual lived up to its reputation as a sympathetic,efficient Insurance company who dealt with my household claim quickly and in a stress free manner

NFU, especially their Colchester Office are appalling junk mailers. They cannot get enough business by word of mouth and so incessantly sent junk mail for home insurance including to NFU customers of other offices. I have repeatedly asked them to stop over several years but had two more junk mailings this week. Not the business practice of a credible group

Did an online car insurance quote and got an email to say someone would ring me to discuss. No call ever came and I had to renew with my current insurer. I don't know why a price can't be given online like every other company. Wouldn't consider using them in the future.

Lynn Timmins and the team at Llangeni have been extremely helpful and efficient in processing my claim . I would highly recommend NFU . Everthing was settled with my claim in 4 weeks. An excellent service at a very stressful time .

Good service from initial claim with processes being managed by NFU. A slightly complicated case may have interfered with normal process.

I had a shock when I found that my blocked drain was caused by the invasion of tree roots & much more serious than expected. Throughout the process Lydia Rourke supported me through the process which was efficient & reassuring

Contacted NFU after recommendation from a friend. They refused to accept my application, as my parked and unattended vehicle had been damaged in December 2024, and I had to make a claim with my previous company.
So if you have made any claims in the past they will not accept your application.

No issues , swift payout, handled professionally.

Best insurance customer service by miles and miles.
Other party involved, could not believe how efficiently NFU dealt with them. Just bloody great.

Absolute rubbish. They shreds to insure him once my son passed his driving test which he did first time and then they refused

I Simply asked that In light of
the concerns raised, I respectfully implore that Avon
Insurance and NFU reconsider my claim in full,
reviewing the matter afresh with all relevant
evidence, including my consultant's report."
I will Certainly try to be constructive and Fair but One of my most serious
concerns is that Avon Insurance / NFU reached its
decision in realation to my Accident surgery claim before waiting for my consultant
orthopaedic surgeon's report and I find that
fundamentally unfair. The consultant's report
was the most authoritative medical evidence
regarding my condition, cause, and prognosis.
By deciding before considering that evidence,
Avon / NFU did not conduct a full, balanced
assessment. It is difficult to understand how
rejecting a claim without all specialist evidence
is fair. I expected any insurer to review such
reports carefully, but instead I felt the decision
was already made. That undermined my
confidence in the process, especially as Avon / Nfu
had previously accepted two claims involving
the same underlying arthritic condition. I am not
asking for special treatment, only that all
relevant medical evidence be properly
considered before a final decision. I hope both
Avon and NFU reflect carefully on how such
decisions are made in future.
Apart from that they have shown me utter Disrespect and contempt in ignoring all contact from me since I submitted my Consultant Orthopaedic Surgeons report, or am I mistaken and they are still reconsidering this new and imperitively important information.
Will I ever know. ?
I humbly asked them If you cannot uphold the claim in full,
please consider whether a fair settlement can be
reached. I look forward to your considered
response.
Still No Response since Early July.

Sincerely

Charles Cachia.

Friendly staff and someone from the local office at the end of the phone. Couldn’t recommend highly enough.

Handholding by the NFU from start to finish. NFU is a reliable, professional and people friendly organisation, ready to provide quick and accurate feedback.

NFU Mutual are not the cheapest insurer as they themselves admit, but they are a pleasure to deal with and really do get things sorted. For the service they provide, I think they are unmatched. Their call centre staff deserve a particular hooyar - a genuine pleasure to deal with, they are always responsive, bright, friendly, patient, and human. I've always been able to get through without having to wait, which may be good luck or another excellent feature.

After appointing their Loss Adjuster, the local NFUM Agency team all but disappeared and provided little help or support with our claim, which became a massively stressful and arduous process. The way the claim was “handled” made the awful experience of losing our belongings, and having our home ruined, so much worse. So much for personal local service! We seemed to have to battle with the Loss Adjuster on every step of the claim process, with obstacles and unreasonable demands being put in our way throughout. The cleaning company appointed by the loss adjusters also did a very poor job, leaving our home dirty and damp. Ignore NFUM’s happy adverts and avoid them.