Had to make a pet (dog) insurance claim - very prompt response to phone call - no significant button pressing or difficulty understanding the person at NFU Mutual. Able to deal with claim requireme... Toon meer
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Lees wat reviewers zeggen
Sophie Butler at the Sherborne office of the NFU Mutual couldn’t have been more helpful when I wanted to switch my Homeowners cover from a Lloyd’s policy. She achieved substantial savings with very m... Toon meer
As usual the NFU are very helpful when making a claim. The process is easy, quick and friendly throughout and everyone involved does their best to accommodate us.
I have used the NFU to insure my horses ( car and trailer too ) for many years, over two decades in fact. I have always felt safe with their equine cover, in particular the vet cover. I was horrified... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For more than a century, we have provided quality insurance to customers, their families, and their businesses, as well as supporting the communities they live and work in.
Contactgegevens
Verenigd Koninkrijk
- reviews@nfumutual.co.uk
- www.nfumutual.co.uk
4,0
Goed
7K reviews
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The staff were extremely helpful in…
The staff were extremely helpful in guiding us through the various steps required to make a claim.
27 juli 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Unjustified policy increase and poor communication
A customer of over 10 years with the NFU with no claims ever and a renewal price on our policy that has increased once again (to a price more than double of other reputable providers overall), we have decided to leave the NFU. This has been made easier by the fact I remain unable to contact any of my local branches despite multiple calls, for days, with no promised call back initially. Never have experienced such poor customer service from them before. NFU Mutual Direct head office remained helpful and efficient when I came off hold.
31 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good morning, and thank you for taking the time to leave a review. I’m sorry to hear you were disappointed with your renewal price and that you had difficulty getting through to your local branches.
I appreciate that any increase in price is frustrating, especially as a long-standing customer. There are a number of factors that can affect renewal premiums, and these can differ between insurers depending on how they assess risk, the level of cover provided and the information used when calculating a quote. We also have to consider wider cost pressures, including inflation and rising labour and material costs.
I appreciate that we’re not the cheapest insurance company in the market, however, we offer a fair premium based on our risk appetite and criteria.
I was disappointed to read about the problems you had trying to contact your local branches, and we'd be happy to follow this up with them. Your review doesn't provide any personal details, so if you'd like us to look into this further, please email us at reviews@nfumutual.co.uk with your full name, address, contact details and policy number.
Kind regards
Sophia
What a fantastic company
What a fantastic company. In times of need they have you covered. I had water damage to a house and from beginning to end of the claim it was handled with professionalism and care. I felt I was in safe hands. All the people I dealt with within the company where good. Nigel was the gentleman who assessed the damage and dealt predominantly with my claim and he was a pleasure to deal with. Totally recommend NFU.
1 januari 2026
Review zonder uitnodiging
Prompt and professional service
Prompt and professional service
I found it straightforward to contact NFU and received the information I was seeking. Tamsyn explained the different options available which I appreciated.
27 juli 2026
Review zonder uitnodiging
A value for money insurer who has its…
A value for money insurer who has its customers best interests at heart.
28 juli 2026
Review zonder uitnodiging
Time waste trap
Strange company! Taken all my personal details only tell me in the end that they don’t cover my profession as a pawnbroker. Absolute waste of time. This should be mentioned in the requirements section such as you have to be 18+ and live in the UK. Glad they are not my insurer too brain dead of a company to even mention criteria of insurance. Before you answer back with “we can’t list all the professions we don’t cover “ at least list the professions you do cover. 👍
25 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good morning
Thank you for taking the time to share your feedback. I’m sorry to hear that you felt your time was wasted, and I can understand how frustrating it must have been to provide your details before finding out we couldn’t offer cover for your profession.
We appreciate you raising this, as clear information at the right point in the journey is important. While we’re not always able to list every profession that may or may not be covered, your suggestion about making eligibility clearer is helpful and has been noted.
Thank you again for your feedback.
Kind regards
Sophia
No one calls back as promised
I have had insurance with NFU for many years. I received a letter saying that they wish to review my cover but 3 calls to the local (Marlow) office during a 5 day period resulted in NO ONE calling back as promised. When I tried again, I was told that the Marlow office had their phones off?!!! We were considering getting house insurance with them as well but, if this is the customer care standard, then perhaps we should think again.
Update. Someone finally called us on Friday teatime after I had written this critique and we now have a date for the insurance review, - 18th August, over 3 weeks away!
24 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good morning
Thank you for your continued loyalty to NFU Mutual over the years. I’m really sorry to hear about the difficulty you’ve had getting a call back from the Marlow office, especially after being told someone would be in touch. I completely understand how frustrating this must have been, particularly when you were trying to review your cover and considering placing further insurance with us.
This is not the level of service we aim to provide, and I appreciate you bringing it to our attention. I’ll make sure your feedback is passed on so the matter can be looked into, including the missed call-backs and the issue with the office phones.
If you’re still happy for us to do so, we’d really like the opportunity to help with the review of your existing cover and discuss your home insurance needs. Please email us at reviews@nfumutual.co.uk with your full name, address, policy number and contact details, along with the best way and time to contact you, and we’ll arrange for someone to get in touch.
Kind regards
Sophia
Swift efficient action to resolve claims
Regrettably, I've had to make two claims on my NFU house insurance policy for water leaks and associated damage.
In both cases there was a feeling that NFU were moving swiftly and efficiently to sort the problem out. In both cases they employed reliable contractors working really well and who knew what they were doing.
Throughout I knew who to speak to and what I had to do.
3 juli 2026
Review zonder uitnodiging
An on-line NFU experience and successful claims process
I found the 'on-line' NFU experience less straightforward than I would have wished. However, I eventually navigated the system and had a very satisfactory outcome. I was impressed by the way that NFU collaborated with me and our vets during the claims process.
23 juli 2026
Review zonder uitnodiging
Very poor communication
Very poor communication, you take the time to go through there online requirement only to get a blunt response with no details. No easy access to the contact number etc.
22 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good afternoon
Thank you for taking the time to leave a review and provide your feedback. I'm sorry to read about your experience and that you had problems with our online quote service.
We're aware that some customers have the problem you described when seeking a quote online, however, I would have hoped we would have provided easy to access information about how you could then call us if needed.
I will make sure this is fed back to the relevant team, and if you would like me to ask someone to call you directly to discuss a quote, please email us at reviews@nfumutual.co.uk with your full name, address and contact details.
Kind regards
Sophia
I found that NFU Mutual were very helpful and reliable.
I found that NFU Mutual were very helpful and understanding when I contacted them. They were prompt getting back to me and letting me know the procedure involved.
21 februari 2026
Review zonder uitnodiging
Think you can get your quote online, think again!
Looking online for home insurance. Saw NFU advertised, get a quote online in minutes, it advertises. No you cant, its a ploy to give your info so they can speak with you to do their selling. Call it what you like, I call it misleading. I will take my business elsewhere.
21 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good afternoon
Thank you for taking the time to leave a review and provide your feedback. I'm sorry to read about your experience and that you are unhappy with the service provided by our online quote system.
In the majority of cases, we are able to provide a quote quickly online, however, there are occasions when we may perhaps need a bit more detail about a customer's specific requirements, which is why it's still sometimes necessary to speak to someone directly.
I understand that this wasn't what you were looking for, but sometimes it's still the only way to make sure we're doing everything we can to meet a customer's insurance needs.
Kind regards
Sophia
Very professional service
Very professional service. Very honest. No messing. Great staff to deal with, both in the Omagh office and our telephone contacts.
20 juli 2026
Review zonder uitnodiging
Claim paid in 2 working days
Claim paid in 2 working days
Sandra in Saffron Walden office was brilliant
15 juli 2026
Review zonder uitnodiging
Absolutely fantastic...stress free…
Absolutely fantastic...stress free throughout the claim. Rapid in having my car fixed... overall excellent
17 juli 2025
Review zonder uitnodiging
Very sharp practice
Very sharp practice, no claim made moving forward & lost our no claims with no explanation as to why.
7 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good morning
Thank you for taking the time to leave a review and provide your feedback. I’m sorry to hear about the difficulties you’ve experienced.
Unfortunately, there isn’t enough information in this review for me to identify you so we can look into this directly. Please could you email us at reviews@nfumutual.co.uk with your full name, address and contact details, along with your claim reference number. I shall then pass the information to the relevant team to investigate further.
Kind regards
Sophia
great to deal with
great to deal with - had our best interests at heart throughout what was a traumatic time for our business
16 juli 2026
Review zonder uitnodiging
Very professional company worth paying…
Very professional company worth paying more than average for insurance as you get really professional and polite staff who make you feel that you’re in safe hands .They quickly planned a course of action and it would have been finished sooner but for the fact I was away for an extended period .
27 maart 2026
Review zonder uitnodiging
They are lucky to get 1star from me
They are lucky to get 1star from me. Had a simple rodent damaged wire and needed vehicle electrics checking to establish if any other fault. Been without vehicle 4 months.
Communications virtually non existent.
Had to involve a legal firm who they have ignored. In the end dealt with the 2nd garage in month 4 direct then managed to get car back by recovery company but still not a word from the NFU. The NFU local branch also washed their hands of it. Once upon a time the NFU were the best in terms of service and communication. Alas no longer and I encourage people on shop around.
15 juli 2026
Review zonder uitnodiging
Antwoord van NFU Mutual
Good morning
Thank you for taking the time to leave a review and provide your feedback. I’m sorry to hear about the difficulties you’ve experienced with your claim, and appreciate how stressful the situation must be.
Unfortunately, there isn’t enough information in this review for me to identify your claim so we can look into this directly. Please could you email us at reviews@nfumutual.co.uk with your full name, address and contact details, along with your claim reference number. I shall then pass the information to the relevant team to investigate further.
Kind regards
Sophia
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