NFU Mutual Reviews 

great to deal with - had our best interests at heart throughout what was a traumatic time for our business

Very professional company worth paying more than average for insurance as you get really professional and polite staff who make you feel that you’re in safe hands .They quickly planned a course of action and it would have been finished sooner but for the fact I was away for an extended period .

They are lucky to get 1star from me. Had a simple rodent damaged wire and needed vehicle electrics checking to establish if any other fault. Been without vehicle 4 months.
Communications virtually non existent.
Had to involve a legal firm who they have ignored. In the end dealt with the 2nd garage in month 4 direct then managed to get car back by recovery company but still not a word from the NFU. The NFU local branch also washed their hands of it. Once upon a time the NFU were the best in terms of service and communication. Alas no longer and I encourage people on shop around.

Keep it simple, They are perfect in this field, excellent service and products.

Quick response to my claim enquiry. The settlement came through very promptly.

Requirement that minimum October-April temperature is 10 degrees C. As I understand it, water freezes at 0 degrees C, so this costly requirement is excessive. Underwriters fail to give an adequate explanation for this.

Considering moving my account!
The service is disjointed and once their third party operatives enter the claim that’s when the real problem start at every level, namely ARAG ltd and Sedgewick Ltd .
Such a shame that we as a long standing customer of over 10 years, are left with no option the stress that these companies exert upon innocent customers and in our case ( pensioners)
The highest level of customer service and satisfaction reached in the first five years sadly no longer exists!

I was not expecting any financial reimbursement as my hearing aids were not insured. However, my son advised me to approach my house& contents insurers (NFU) as I required to use my hearing aids at home & also away from home.
I was delighted to receive a substantial contribution towards my replacement hearing aids in a short period of time.
My experience with the company was polite, helpful & attended to quickly.

Very helpful and efficient service. Great company to deal with.

NFU is the best insurance company I and many of my associates would agree with this. There is no argument if there is a genuine claim and it’s sorted out very quickly with no arguments once they have all the facts. Maybe a bit more expensive then other insurance companies but with them if you unfortunately, do have a real claim they get it sorted without any fuss, or trying to avoid the situation.

Claim sorted out in a few days staff iso kind patient and helpful

They were extremely helpful with my claim and very easy to talk to. It was easy to phone the agent who was very pleasant

Excellent quick response, assessment and setlement.

They didn't pay the full amount my horse was insured for, even tho the premium was based on the insured value. Very disappointed with how this was handled especially as I have been a customer for many many years insuring, horses, lorry and trailers and have not made a claim for a considerable time.

Quick and efficient service. No need to repeat any info given before.

Requested a quote on the website for a call back but nothing for 4 days. When I called they said my postcode is not covered..the website should have flagged that, huge waste of time and terrible experience dealing with them

Our problem was a water leak that cascaded from the ceiling.
We discovered it when we returned home from shopping.
I immediately turned the water off at the main stop valve, checked there were no obvious electrical sockets that could be dangerous, and then telephoned the NFU emergency number.
From that moment on we have been impressed by the whole system in place to deal with the claim.
The NFU emergency handler, calmy dealt with us and all he said would happen did happen.
Ben Armitage, the loss adjuster from Sedgwick’s was outstanding.
He arrived quickly, and has led the team of other personnel and subcontractors perfectly.
He was ably assisted by Rachel Wilson, who was very diligent with communication and help in a timely manner.
She also kept us up to date when any payments due to us from NFU were to be made.
The drying and removal subcontractor did their job and dried the house and removed and returned the contents.
The building and repair company, BMC East Ltd, were outstanding.
Led by the superb Mark Daynes, we were consulted, given calm assurance, and were treated at all times with wonderful care and attention. However, the best part was their attitude of getting everything right and every one of their employees, who came here, did an excellent job in their own speciality, and had an equally excellent attitude.

It is the credit of NFU that they employ such ideal people to deal with claims such as ours.
Thank you for handling our claim so well. You have enabled a dreadful occurrence to be minimised in its impact.

There is nothing to say as the staff were very helpfull & there was no quibbling, everything was straight forward.

I attended an interview here for a customer-service insurance role. I had disclosed beforehand that I am autistic, and I went into the interview genuinely hopeful because I have done similar customer-service work before and believed I could do the job well.

Part of the interview involved five candidates being put together in a room and asked to complete a large wooden puzzle while several managers sat watching and assessing us. For an autistic person, being judged live in a group task like that, alongside other candidates, can be incredibly difficult. It felt like I was being assessed on how well I could perform socially in an artificial group situation, rather than on whether I had the skills and experience to actually do the job.

Afterwards, I had a one-to-one interview which I felt went well. I left the building feeling positive and hopeful. When I was later told I had not been successful, the reason given was mainly how I handled the puzzle/group task.

That feedback hurt me far more than I think they realised. It completely knocked my confidence. I have not applied for another job in months because it left me feeling like, as an autistic person, I will always be judged against neurotypical people in situations that are not built for me, and that I will never really be given a fair chance.

I am not writing this to be cruel. I am writing it because recruitment processes need to be accessible and fair for neurodivergent applicants too. I hope they seriously review how they assess autistic candidates, because the impact of getting it wrong can be much deeper than just “not getting the job.”

I highly recommend Paolo Ascione of NUF Mutual for any insurance needs. As my agent for the past 2 years, he has consistently provided outstanding service, deep industry knowledge, and complete peace of mind.

Paolo excels at making complex policy details easy to understand. He always finds the best coverage options tailored to my specific budget. His responsiveness and customer-first attitude make him an absolute pleasure to work with.

If you are looking for an honest, proactive, and highly professional insurance agent, look no further than Paolo Ascione.