NFU Mutual Reviews 

Very straightforward claims process extremely well explained by the NFU representative.

After breaking down, NFU were excellent in helping out. RAC had us waiting for 4 hours before passing us on to Macadam who then turned up promptly. In the meantime, NFU were very helpful, they organised a taxi for my wife and dog, kept constant check on us, and even called us afterwards to check we got home safely.
A huge, thank you to NFU, and Macadam. I only wished the RAC would be that helpful.

Recommended to get a house insurance quote from here. Confusingly e mails came up surrey agency. Communication was poor
Several e mails and phone calls when on last one told it was obvious from the outset they'd never be able to match my quote. Complete waste of time.

Very poor communication would not push my claim, as I had to do all the chasing. The claim was said to be 50/50, but I was parked full comp ins at a very high premium, full no-claims, 10 years plus, and ended up paying for my own repairs. What's the point in being insured with a company like this?

I lost an expensive hearing aid on a Scottish river bank. I informed NFU immediately but continued to look for it. I got back on the Sunday and told NFU immediately and I received full compensation by the end of the week. No silly questions no prevarication and critically no delay which I have experienced on the few occasions I have dealt with insurance companies in the past . Well done Nathan and Jamal.

They kept me abreast of what was happening regularly, dealt with my claim promptly, very friendly staff who help you throughout and explain the process.
Brilliant customer service.

We have a smallholding in Wales. I would highly recommend NFU insurance. They visit you to understand what is to be covered as most insurance companies only have online forms and many parts of a smallholding don't fit into any category. We felt confident after the visit that that understood our setup and that it would be covered. After storm Darragh in Dec 2024, they proved their worth, being helpful, prompt and considerate with our claim and particularly so, when it took nearly 18 months to get a complicated repair completed - they were with us all the way. Highly recommend.

NFU have always been customer orientated. This is why I've transferred all my insurance to them.

Great service to start with but once there was a problem with the garage NFU have left me in the lurch and do not want to help.

Very understanding with regard to the trauma of being burgled

Karen in the Limavady office was brilliant. She gave me a great quote and had me insured in a few minutes.

NFU reacted promptly and helpfully with what was a disaster for me.
They appointed contractors immediately to make the building safe and prevent further damage and to begin the drying out.
The claim was settled in full with no prevarication.

NFU are a fabulous insurer. I have my home insurance with them, as I have a pet, I also include him on it. This covers vets bills up to a certain amount each year. This was great as my old cat aged, because premiums didn’t go up as they do with traditional pet insurance. Typically my cat recently displayed eye trauma over the bank holiday weekend. I was able to attend the out of hours emergency vet with confidence that it would only cost the £50 excess.

Just tried to obtain quote from nfu for car insurance who have me on mailing list only the be told not eligible??? No idea why driving for many years without problem cant understand why and no explanation cant wait for new nfu mail shot to arrive
Nfu loss ???

thank you Vicky (Ashbourne office)

Every time I call there is someone who understands and very helpful .today I was talking to Vicky she was very helpful and dealt with my equiry very quickly .
Absolutely 5star Service .
highly recommend

After contacting NFU office, the following working day they recommended a cleaning company who came within a few days and efficiently laid a new carpet and cleaned the settee. No fuss just good clean work done by two helpful workmen. They did over and above helping with moving furniture which as we are in our 80s was much appreciated.

Received an email advising me to log into my account to review my online renewal, so I did.
Once logged in I saw a message advising that there was a technical issue regarding my online renewal and I had to call, so I did. I then hung on after being told I was first in the queue, they then changing their mind to being very busy answering calls, when they finally answered it was by someone who’s accent was so difficult to understand I had to ask them several times to repeat themselves but still couldn't understand what they were saying so hung up. Surely if you are going to advise people to phone you should make sure you have a properly staffed phone lines so customers do not need to hang on for an eternity.

Having recently made a claim I would like to express my gratitude and satisfaction of the prompt attention given by the team at Hereford North branch. Excellent service

NFU were very sympathetic, very efficient and paid promptly
Five star service 👏