Great presentation from Ben Tunningley, very informative and well presented. Would highly recommend NIBE if you would like to improve your knowledge.
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Lees wat reviewers zeggen
I couldn’t recommend Daryl and NIBE more! Service was amazing and very informative. I was kept up to date with arrival times prior and Daryl arrived promptly. He was quick and efficient changing our s... Toon meer
Bedrijf heeft geantwoord
Daryl was a brilliant engineer with a vast knowledge of air source heat pumps. He spent the time to explain how a heat curve worked which I had not understood after having our heat pump for over 15 y... Toon meer
Bedrijf heeft geantwoord
We had Daryl to our newly installed system. There were a number of problems with the system, which Daryl systematically found. He got everything up and running. Daryl clearly has a great knowledge an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contactgegevens
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, Verenigd Koninkrijk
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4,6
Uitstekend
588 reviews
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Heeft 58% van zijn negatieve reviews beantwoord
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Engineer Steve was excellent today.
Engineer Steve was excellent today.
Communicated everything clearly and was very friendly and courteous
20 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave a review. We’re delighted to hear that your annual service went so well and that Steve provided an excellent experience and was friendly and courteous.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Profiteering on some repairs and inability on others
Nibe associated engineer installed our ground source heat pump less than 4 years ago. Earlier this year the pipework developed a leak. Installer declared he was unable to fix so I had to bring in another engineer to replace the problem joint. This cost almost £600. Also fault appeared with pressure vessel. Nibe charged double the normal price for the vessel and the origin installer charged 3 hours for a half hour job. Very disappointed with this profiteering.
17 maart 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave a review.
I am sorry to read that you experience an problem with your heat pump.
I have reviewed the points you have raised. I can see that you contacted our Homeowner Care Team to request pricing for an expansion vessel. As advised, we do not sell products directly to end users, and for this reason, you were correctly directed to merchants and distributors who supply our products.
I understand that you queried the pricing provided and requested confirmation of what had been charged to one of our customers. This is not information that we would disclose. Pricing between NIBE and our customers is commercially sensitive and confidential, and therefore cannot be shared.
In relation to the costs you have incurred with your original installer, if you feel that you have been charged for more time than was spent on site, I would recommend that you raise this directly with them. Our installers and approved repair and maintenance partners operate independently and set their own pricing for labour, travel, and time on site. These charges are not determined or controlled by NIBE Energy Systems Ltd.
NIBE UK Team
Very friendly and helpful
Daryl was very friendly and helpful. Explaining the problem.
He was slightly delayed by traffic.
17 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave your review. We’re pleased to hear about your experience with Daryl.
It’s great to know that he was friendly, helpful, and took the time to explain the issue clearly. We appreciate your understanding regarding the slight delay caused by traffic, and we’re pleased that Daryl was still able to provide a positive experience during his visit.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Excellent technical advice
Excellent technical advice and customer service. Ben Tunningley provided clear guidance on heat pump selection and suitability for my application, giving me all the information needed to make an informed decision. His advice helped me understand the required works and allowed me to progress my design development with confidence. Professional, knowledgeable, and highly recommended.
1 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that his technical advice and clear guidance supported you in selecting the right heat pump for your application, and that you now feel confident progressing with your design. Providing the right information at the right time is key, so it’s particularly pleasing to hear this made a difference.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Excellent service
Pleasure to deal with Ben Tunningley who was very professional and helpful with my queries. Would happily recommend and use again in the future.
16 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that he was able to provide professional and helpful support with your queries. We always aim to ensure our customers receive clear guidance and a high level of service throughout their interactions with us.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
NIBE Air Source Heat Pump Training.
Recently attended the Air Source Heat Pump training at NIBE academy, Alan was great, a complete subject matter expert with the passion to deliver results, really impressed with the course and facilities on offer, well done NIBE, you have raised the bar amongst your competitors.
14 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience attending the Air Source Heat Pump training at the NIBE Academy.
It’s fantastic to hear that Alan’s knowledge, passion, and commitment helped make the course such a valuable experience. We’re proud of our training facilities and the expertise of our team, and it’s great to know this was reflected during your visit.
Your feedback will be shared with Alan and the wider NIBE Academy team.
Kind regards,
NIBE UK Team
Technical support
Reached out to NIBE for some technical advice and PCDB codes for their products to use in some SAP assessments. Ben Tunningley was super helpful and quick to reply!
3 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that he was able to provide helpful technical advice and support with the PCDB codes required for your SAP assessments. We understand the importance of providing accurate information quickly, and we’re pleased that Ben was able to assist you.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Steve was excellent
Steve was excellent , on time , very polite , friendly and tidy
16 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a professional and friendly service, arriving on time and leaving everything tidy following his visit. We understand how important it is for our engineers to provide not only technical expertise but also a positive experience in your home.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Excellent technical advice from Ben Tunningley
Ben Tunningley has been really helpful providing technical assistance for NIBE products. As a sustainability consultant, I’ve had several queries around NIBE’s product offerings and their performance within SAP calculations, and Ben has consistently given clear, knowledgeable advice that’s made a real difference to my work and the advice I can provide my clients. Highly recommend.
15 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience with Ben.
It’s fantastic to know that Ben has been able to provide clear and knowledgeable technical support around our product offerings and SAP calculations. We understand how important accurate information and expert guidance are when supporting sustainability professionals and their clients.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Fast and professional service
Fast and professional service. Technician Steve was very knowledgeable and helpful. Answered all my questions and advice accordingly
10 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a fast and professional service, while taking the time to answer your questions and provide helpful advice. We always aim to ensure our customers receive clear guidance and feel confident with their system following a visit.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Brilliant servicing from Daryl
Had the annual inspection by Daryl, and he was amazingly helpful at describing how we can economize with the system. Top man, the most helpful engineer we've had in 15 years.
15 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s fantastic to know that he took the time to explain how you can optimise the performance of your system and help improve efficiency and running costs. We’re especially pleased to hear that his knowledge and approach made such a positive impression after many years of engineer visits.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Had a great chat with Ben Tunningley…
Had a great chat with Ben Tunningley this week. It was great to have someone who know SAP going through the product line and the benefits it can add to calculations.
14 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that Ben was able to share his knowledge and provide useful insight into our product range and how this can support SAP calculations. We understand the importance of having accurate technical guidance, and we’re pleased that his expertise helped add value to your work.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
ASHP designs for a large residential project
As a Design Manager, I found the Nibe representative (Ben Tunningley) to be an excellent partner during the feasibility and tender stages of our residential development. Their early engagement, technical expertise, and pragmatic approach helped us assess viable air source heat pump solutions that aligned with both our performance and commercial objectives. They provided clear, well-structured proposals, responded quickly to design queries, and demonstrated a strong understanding of the challenges associated with large-scale residential schemes. Their input added real value to the design development process, and I would be confident in recommending them for future projects.
14 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience working with Ben during the feasibility and tender stages of your residential development.
It’s fantastic to know that Ben’s technical expertise, collaborative approach, and understanding of the challenges associated with large-scale projects helped support your design process and decision-making. We understand the importance of providing clear, practical guidance at every stage of a project, and we’re pleased that his input added value to your development.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Full support service
The technical and new build sales team at NIBE are incredibly supportive with technical queries. They have provided helpful insight to projects and assisted with smart specifications. I have to shout out Ben Tunningley...gave a fantastic CPD presentation. He knows his stuff. Always approachable.
30 juni 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive and detailed review. We’re delighted to hear about your experience with the NIBE Technical and New Build Sales teams.
It’s fantastic to know that our team has been able to provide valuable technical support, project insight, and guidance with smart specifications. We’re especially pleased to hear that Ben’s CPD presentation was well received and that his knowledge and approachable nature made a positive impression.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Energy Consultant - PCDB codes
I am an Energy Consultant and I reached out to Ben Tunningley to enquire about PCDB codes for the new Nibe products to aid in our assessments. Ben was incredibly helpful, providing detailed information quickly. Super helpful !
10 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that Ben was able to provide the PCDB codes and technical information you needed to support your energy assessments. We understand how important accurate and timely information is for consultants, and we’re pleased that Ben was able to provide the support required.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Arrived on time
Arrived on time. Very knowledgable and friendly.
10 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with our engineer.
It’s great to know that they arrived on time and provided a knowledgeable and friendly service. We understand how important it is for our engineers to deliver not only technical expertise but also a positive experience for our customers.
Your feedback will be shared with the engineer and the wider team.
Kind regards,
NIBE UK Team
Professional and thorough.
Daryl kept me updated on his arrival time. Once here, the service was thorough and he took the time to advise me of tweaks I could do to the system to improve efficiency.
9 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he kept you informed throughout the visit and provided a thorough service. We’re especially pleased that he took the time to share advice on how to optimise your system and improve efficiency, as we always aim to help homeowners get the best performance from their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Daryl came to service our system
Daryl came to service our system. A lovely man who went above and beyond by expertly doing his job and also taking the time to educate me on some cost saving tweaks to my setup, which I have now implemented. Thank you.😁
10 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he kept you informed throughout the visit and provided a thorough service. We’re especially pleased that he took the time to share advice on how to optimise your system and improve efficiency, as we always aim to help homeowners get the best performance from their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
We had Daryl to our newly installed…
We had Daryl to our newly installed system. There were a number of problems with the system, which Daryl systematically found. He got everything up and running. Daryl clearly has a great knowledge and background with the underfloor heating systems. Couldn’t recommend him enough.
Mark Towers
7 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive and detailed review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he was able to methodically investigate the issues with your newly installed system, identify the problems, and get everything operating correctly. His knowledge and experience with underfloor heating systems are a real asset, and we’re pleased that this helped provide you with confidence in your system.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Daryl came to service my NIBE heating…
Daryl came to service my NIBE heating system and he was excellent. Took time to explain what he was doing and also recommended different settings so that it would run more efficiently.
Great service!
3 juli 2026
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he took the time to explain the work being carried out and provided recommendations to help improve the efficiency of your system. We always aim to ensure homeowners understand how their heat pump operates and how they can get the best possible performance from it.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
Dean
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