Great presentation from Ben Tunningley, very informative and well presented. Would highly recommend NIBE if you would like to improve your knowledge.
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Lees wat reviewers zeggen
I couldn’t recommend Daryl and NIBE more! Service was amazing and very informative. I was kept up to date with arrival times prior and Daryl arrived promptly. He was quick and efficient changing our s... Toon meer
Bedrijf heeft geantwoord
Daryl was a brilliant engineer with a vast knowledge of air source heat pumps. He spent the time to explain how a heat curve worked which I had not understood after having our heat pump for over 15 y... Toon meer
Bedrijf heeft geantwoord
We had Daryl to our newly installed system. There were a number of problems with the system, which Daryl systematically found. He got everything up and running. Daryl clearly has a great knowledge an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contactgegevens
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, Verenigd Koninkrijk
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4,6
Uitstekend
588 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
David was helpful
David was helpful, knowledgeable and sorted out potential problem with a partially blocked filter. I feel confident in the service he performed on our heat pump.
21 oktober 2025
Review zonder uitnodiging
Incomplete service
On the first call out your driver couldn’t find parking although there was surely some available, leaving us to take another day off work to comply with your full day service windows. That really needs to be narrowed down.
On the second call out, you concluded the service, and noting the catch-pot wasn’t clean, leaving the water disposal blocked. What’s the point of the service if you don’t clean and remove any blockages and replace anything that’s required?
15 oktober 2025
Helpful and proficient
David was Helpful and proficient. I was also impressed by his attention to detail.
17 oktober 2025
If I could give less I would
If I could give less I would. Very difficult unit to use, almost hideously expensive to run, extremely difficult to get a qualified engineer who can do more than read the instruction book and almost impossible to have it replaced. It is the size of an America, fridge/freezer and makes a constant, loud whirring noise all day and night. No manufacturer help or after sales service. Don’t even consider buying one.
16 oktober 2025
Review zonder uitnodiging
Antwoord van NIBE Energy Systems Ltd
Hello, Roberta,
Thank you for taking the time to leave a review.
I am sorry to read that you are not happy with your heat pump.
I have been unable to locate any contact with our teams regarding what you have mentioned in your review, so if you would like us to provide some support or advice, please can you send an email to homeowner.care@nibe.co.uk. If you can please include in your email,
Full name
Full address including postcode
The serial number of your unit
Your installers name
Please don't put any of this information on this review.
If you can also advise where you have contacted for support, are you experiencing a fault with the unit if so are there any error codes displaying.
We look forward to hearing from you.
NIBE UK Team.
The engineer was very helpful and…
The engineer was very helpful and practical, great advice
14 oktober 2025
Prompt and Professional Service
When an appointment is made NIBE stay in contact and even the engineer will text you the night before his arrival. My engineer Craig was extremely friendly professional and thorough.
14 oktober 2025
Professional ASHP service
Service engineer was pleasant and was able and willing to answer my queries
2 oktober 2025
Antwoord van NIBE Energy Systems Ltd
Good afternoon,
Thank you for taking the time leave a review.
We're sorry to read that you feel you have experienced the worst service ever.
So that we can improve our service, please can you send an email to homeowner.care@nibe.co.uk with some specifics so that we can address these and come back to you?
We look forward to hearing from you.
NIBE UK Team.
I signed up to the 3 days of the…
I signed up to the 3 days of the course, was very informative and presented very professionally.
Dave was patience, insightful and brilliant at explaining the different technologies. As well as providing information on my own installs and problems I have occurred
9 oktober 2025
Review zonder uitnodiging
The actual service on the day was very…
The actual service on the day was very good. It was arranging the appointment and payment that was a bit of a pain. I waited in 4 times for the phone call, before it eventually came. They were very helpful when I did speak to them.
1 oktober 2025
Really easy way to understand what…
Really easy way to understand what products I need when selling ASHP's
2 oktober 2025
Luverly juberly
Helpful, on time , respected other peoples property, and knew his job very well.
30 september 2025
Really insightful session.
25 september 2025
Review zonder uitnodiging
The engineer was polite and very…
The engineer was polite and very helpful as always.
29 september 2025
Third visit - resolved
Third visit, but finally resolved the known issue on the communication link with the ADD heat function
25 september 2025
Great service
25 september 2025
Very good engineers got the unit…
Very good engineers got the unit installed and commissioned a d is now working Thanks
25 september 2025
Engineer refused to park in front of the building and cancelled the appointment.
Engineer refused to park in from
19 september 2025
Antwoord van NIBE Energy Systems Ltd
Hello, Saul,
Thank you for taking the time to leave your review.
Having reviewed the details of this service visit, our engineer did attend as scheduled but was unfortunately unable to gain access to the car park, as the fob was not available at the property. The engineer was advised to park outside, however there was no legal parking available in close proximity. For health and safety reasons, as well as practical considerations, our engineers must be able to park legally and within a reasonable distance to carry out the service effectively.
I’m sorry for any inconvenience this may have caused. Please note, as outlined in section 7.14 of the FlexiServ Terms and Conditions,
'Our engineers use medium wheel based, high roof commercial vehicles and must be able to park at a practical distance to your property to enable them to transport relevant equipment. It is your responsibility to ensure access and parking is available at the agreed visit time. Should our personnel need to reschedule as a consequence of not having suitable access, One-Off Charges may apply.'
If you would like to rebook your service, please contact our Homeowner Care Team via email, homeowner.care@nibe.co.uk.
Thank you for choosing NIBE.
NIBE UK Team.
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