Every thing is amazing . Your care and follow ,time of response. But you should revise the amount of taxes and additional shipment paying I think it is a little bit much
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They say on their website 3 to 5 days for shipping I was up to 7 days + when I contacted them I should say when I woke them up via email, ah "it could take longer" they said yup and like somebody else... Toon meer
Bedrijf heeft geantwoord
Good delivery time 2 1/2 weeks to NZ which is pretty standard. Great product much easier to give my dog in tablet form than powder. The service could be improved by giving an accurate delivery cost up... Toon meer
Bedrijf heeft geantwoord
Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Contactgegevens
5880 Collins Ave, 33140, Miami, Verenigde Staten
- support@nutriessential.com
- www.nutriessential.com
3,6
Gemiddeld
815 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Broken safety seal and poor customer response
I had a very disappointing experience with Nutriessential.
First, my order took a long time to ship. After waiting over a week just for it to be sent, the delivery process was already slower than expected.
When the package finally arrived, I discovered that one of the bottles had its inner safety seal broken and opened, and two bottles were missing the plastic exterior seal around the lid entirely. The seal also had strange markings, which made me very uncomfortable about the product’s safety.
I contacted the company and provided photos. Instead of addressing the issue properly, they suggested that customs inspectors may have opened the bottle. However, I contacted Canadian customs (CBSA) and they explained that when they inspect packages they reseal them with yellow inspection tape. My package had no inspection tape at all, meaning it was never opened by customs.
In other words, the product appears to have been shipped with compromised seals directly from the company.
This is extremely concerning when dealing with health supplements that people consume. Product integrity and safety seals are basic quality control standards.
Despite explaining this and providing evidence, the company did not take responsibility for sending a compromised product.
Because of the long shipping delay, broken safety seals, and poor customer support, I cannot recommend ordering from this company.
UPDATE: The image that was shared showing the customs seal is an example one I received from customs. It is NOT of the package I was sent. Furthermore, I attached this example picture to the email I sent Nutriessential, and they DID NOT respond. I have the emails to prove it. They never addressed it.
5 april 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback. We are truly sorry to hear that you had a disappointing experience, and we take every review very seriously.
After reviewing the details, we found that your last order with us was placed in 2024. At that time, your concern was addressed by our support representative and the shipment was delivered accordingly.
Regarding the image you shared, it clearly shows a label indicating that the package was opened by the Canada Border Services Agency. Please note that customs authorities may inspect international shipments as part of their regulatory procedures, and this process is completely outside of our control. All products shipped from our facility are sent sealed and undergo strict quality checks from the manufacturer before dispatch.
You also mentioned that the package had no inspection tape; however, the image you shared does indicate that the shipment was opened by the customs authority. Inspections by border agencies can sometimes result in packaging being opened during the process.
We sincerely request your understanding in this matter. Every review is very important to us because we work diligently to serve our customers in the best way possible. Feedback based on an order placed nearly two years ago can sometimes create a misunderstanding of the service we currently strive to provide.
Antwoord van Nutriessential
Thank you for your wonderful review! ⭐
We’re delighted to hear that you’re happy with the product. Your feedback truly means a lot to us and motivates our team to continue providing the best quality products and service to our customers.
If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Good company to deal with
The product came quickly at a good price. Unfortunately, it is not helping my condition.
16 februari 2026
Antwoord van Nutriessential
Thank you for taking the time to share your feedback. We're glad to hear that your order arrived quickly and that you were happy with the price.
We’re sorry to learn that the product has not been helping your condition as expected. We understand how disappointing that can be. As results can vary from person to person, we would truly appreciate the opportunity to assist you further and explore possible alternatives or solutions.
I ordered from Canada and
I ordered from Canada and, unbeknownst to me, border services had intercepted my package. Nutriessential’s customer service was superb. They responded quickly and were ready, willing and able to help track the package down and ensure it was delivered. Top notch!
2 maart 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your wonderful review and for sharing your experience!
We understand how concerning it can be to learn that a package has been held by border services, especially when you’re unaware of the situation. We’re truly glad that our customer service team was able to respond quickly, assist in tracking your shipment, and help ensure it was successfully delivered to you in Canada.
Your kind words about our team being “top notch” mean a great deal to us. Providing prompt, reliable support is always our priority, and we’re grateful for the opportunity to assist you.
Thank you again for your trust and support — we look forward to serving you in the future!
A satisfied repeat customer!
As a repeat customer—now on my fifth order—I remain extremely satisfied! The customer service team is always incredibly helpful, and I’d like to give a special thanks to Emily for her excellent assistance.
From the USA to Saudi Arabia, the shipment arrived in no time at all. Truly outstanding service.
Thank you!
1 maart 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your continued trust and support!
Hearing that you’re now on your fifth order truly means the world to us. We’re absolutely delighted to know that you remain extremely satisfied with both our products and service.
A special thank you for recognizing our executive — we’ll be sure to pass along your kind words to her. She’ll be thrilled to know her assistance made a difference!
We’re also so pleased that your shipment arrived quickly all the way from the USA to Saudi Arabia. Providing smooth and reliable international delivery is very important to us, and your feedback reassures us that we’re on the right track.
Thank you again for taking the time to share your experience. We truly appreciate you and look forward to serving you again for many more orders to come!
They didn't ask if I wanted to pay more…
They didn't ask if I wanted to pay more for the supposed shipping.
I authorized the purchase in my online purchase. I did not authorize future charges.
In the purchase there was the detailed freight and a tax rate tripled with reality. (said they would return the excess taxes collected in advance) They never did.
Cost summary
Description Price
Subtotal $67.09
Shipping $29.50
Taxes $87.22
Total USD $183.81
They charged USD 96.22 without consulting me.
I reported my credit card to prevent them from charging charges without my authorization.
I did not receive my products (medicines for an 85 year old person). I lost USD183.81, and I canceled my credit card.
I went to iherb.com, made the same purchase, in 10 days and for a total of USD103 they delivered the medication without any problem.
What is the problem with you? Don't you read the comments here? Don't they learn from the mistakes they make?
Of course, FRAUD is very serious, that's why I take the time to explain here and alert other buyers.
International purchase? You will never receive it!
And if they scammed you, report them website
reportefraude.ftc.gov
Just that.
22 januari 2026
Review zonder uitnodiging
I am waiting a whole month and didnt…
I am waiting a whole month and didnt get my order
I am going to advice my credit card to cancel my debit as of 31/01/2026
jacob nuss
27 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the frustration caused by the delay in receiving your order. We completely understand how concerning it must feel to be waiting for a month without clarity.
Please be assured that our concerned team has now carefully reviewed and addressed your case. You might have already received a communication from them with further details regarding your shipment and the steps taken to assist you.
What an amazing experience
What an amazing experience. I made an order and was worried it will be delivered late as I was a out to travel, I asked to get the delivery expedited and thanks to Emily she was onto it, rescheduled the delivery date with FedEx and the package arrived one day early
26 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
We’re absolutely delighted to hear that your order arrived in time — and even a day early. We completely understand how important timely delivery can be, especially when travel plans are involved.
Our executive will be especially happy to know that her efforts made a difference. Our team always strives to go the extra mile to ensure our customers receive the best possible service.
Thank you again for trusting us with your order. We truly appreciate your support and look forward to serving you again in the future!
Do not buy, no delivery or refund
I ordered my capsules on 9th Feb payment was taken on 10th Feb, its now 25th Feb and still no order. Customer service response has been poor. Accordingly the tracking my package has been at the couriers destination since 12th Feb, so I presume its been lost by now. I requested a refund yesterday but was told until the courier states they have lost it they cannot issue the refund. Very poor. Will purchase elsewhere in future.
25 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Dear Elizabeth,
I’m truly sorry to hear about your experience and understand your concern.
At the moment, I am unable to locate your order based on the information provided in your review. I kindly request that you please share either your registered email ID or your 5-digit order number with me so I can investigate your case on priority.
I would also like to clarify that since we ship from the United States to the United Kingdom, it would not typically be possible for an order placed on 9th February to reach the destination by 12th February. Our standard shipping timelines are:
USPS: approximately 7–10 business days
FedEx: approximately 3 business days
(Please note that customs clearance time is also involved.)
However, as I currently do not have your order details, I am unable to provide an accurate update or clarification specific to your shipment.
Please share your details at your earliest convenience so I can review and assist you properly.
Regards,
Marry Brown
Unauthorized Charges, Overpriced Shipping, Wrong Delivery, No Accountability
Very poor experience.
The package was delivered to the wrong country (USA instead of Australia). I was told it would be reshipped within 24 hours. More than 10 days later, there is still no tracking number, no confirmation, no update.
They do not offer refunds in this situation. An additional international shipping charge was applied without clear authorization. The total cost ended up higher than other suppliers, yet the service was significantly worse.
Shipping was extremely slow and unreasonable. For comparison, iHerb delivers to Sydney within 5 days. This order has been pending for over 6 weeks.
There is no phone support — only email — and responses are very slow. The lack of communication and accountability creates a strong sense of insecurity and distrust as a customer.
If this issue is properly resolved, I will update this review.
22 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Dear Customer,
I’m truly sorry to hear about your experience and understand your frustration.
At the moment, I’m unable to locate your order based on this review. Kindly share your registered email ID or 5-digit order number so I can urgently check your case and provide a clear update.
Please be assured that shipping errors and additional charges are never applied without reason, but without your order details, I cannot verify what happened in your specific case.
I request you to share your details so I can investigate and resolve this matter as soon as possible.
Regards,
Marry Brown
Great product
Great product
Great communication
Great pricing
Delivered well within estimated time
Thank you!
20 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with the product, our communication, and our pricing — and especially that your order arrived well within the estimated time. That’s exactly the experience we aim to provide.
Your kind words truly mean a lot to our team and motivate us to keep delivering the best possible service.
Thank you again for choosing us — we look forward to serving you again soon!
Nutriessential was very responsive when…
Nutriessential was very responsive when I had questions about the shipping of the vitamines I ordered.
Web site was easy to use and well designed.
17 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Delighted to hear you loved the product and our service. Thank you for your kind words!
Regards,
Nutriessential Team
The experience was very good
The experience was very good. I received all the items I ordered.
I didn’t put down, excellent, because one of the containers was cracked. Although it is the delivery company fault.
I did received a 39.99 charged because the delivery company charges that amount for delivery to Canada.
I am planning to order again from them.
Feb 18/2026
16 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your positive feedback! We're glad to hear you had a good experience and received your items. We sincerely apologize for the cracked container during transit and truly appreciate your understanding. We look forward to serving you again soon!
Regards,
Nutriessential Team
They are reputable.
The tracking levels were updated late, but they were helpful, and my package arrived within 8 days.Thanks!!
12 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your feedback!
We truly appreciate you taking the time to share your experience. We're glad to hear that your package arrived within 8 days and that the tracking updates were ultimately helpful.
We also appreciate your note about the tracking delays — feedback like this helps us improve our communication and provide an even better experience moving forward.
Thanks again for your support, and we look forward to serving you again soon! 😊
Responsive Team
Great service! I needed an adjustment made to an order and they quickly replied and made the change.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your kind words!
We’re really glad to hear that you had a great experience with us. Making sure adjustments are handled quickly and smoothly is very important to our team, so it’s wonderful to know we were able to assist you promptly.
We truly appreciate you taking the time to share your feedback on Trustpilot. It means a lot to us and motivates us to keep delivering the best possible service.
We look forward to serving you again in the future! 😊
Great Customer Service
They were all over a problem with delivery that was not their fault. I'm 1000% satisfied with the resolution. I also really like the product: Rehmannia Six Formula.
10 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your amazing feedback!
We truly appreciate you taking the time to share your experience. While delivery issues can sometimes happen outside of our control, we’re always committed to resolving them as quickly and smoothly as possible — so it means a lot to hear that you were 1000% satisfied with the outcome.
We’re also delighted that you’re enjoying the Rehmannia Six Formula! Your support and kind words really motivate our team.
If you ever need anything in the future, we’re always here to help. 😊
Good company
Nutriessential has great quality products and fast shipping. Their customer service is responsive and helpful.
7 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
We’re delighted to hear that you’re happy with the quality of our products, our fast shipping, and the support provided by our customer service team. Your feedback truly means a lot to us and motivates us to keep delivering the best experience possible.
We look forward to serving you again soon. Thanks for choosing Nutriessential!
Great product- prompt delivery
Order was delivered promptly with lots of email communication about delivery etc. I've been using this product for many years with great symptom relief for perimenopause.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your order arrived promptly and that our delivery updates were helpful. It’s especially wonderful to know that you’ve been using the product for many years and have found such great symptom relief during perimenopause. Your long-term trust means a lot to us, and we truly appreciate your support.
Have not tried supplement yet
Have not tried supplement yet - just arrived. Some issues with delivery as I am in Canada. (Border stuff). Hoping is worth the 1 month from order to delivery .
7 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for your review and for your patience. We understand that international deliveries to Canada can sometimes take longer due to border and customs processes, which are unfortunately outside of our control. We really appreciate your understanding and hope the supplement proves to be well worth the wait. If you have any questions once you start using it, our team is always happy to help.
The products were delivered with…
The products were delivered with professional maneuvers. During the process I was regularly updated about my delivery. Since there were some additional charges due to oversee delivery I was receiving information with explanation and the process was hassle free. I can not judge the products since I use them only shortly.
1 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your experience. We’re glad to hear that your delivery went smoothly and that our updates and explanations around the overseas charges were clear and hassle-free. We aim to be as transparent as possible throughout the process. We hope you have a positive experience with the products as you continue using them, and please don’t hesitate to reach out if you have any questions along the way.
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