Every thing is amazing . Your care and follow ,time of response. But you should revise the amount of taxes and additional shipment paying I think it is a little bit much
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They say on their website 3 to 5 days for shipping I was up to 7 days + when I contacted them I should say when I woke them up via email, ah "it could take longer" they said yup and like somebody else... Toon meer
Bedrijf heeft geantwoord
Good delivery time 2 1/2 weeks to NZ which is pretty standard. Great product much easier to give my dog in tablet form than powder. The service could be improved by giving an accurate delivery cost up... Toon meer
Bedrijf heeft geantwoord
Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Contactgegevens
5880 Collins Ave, 33140, Miami, Verenigde Staten
- support@nutriessential.com
- www.nutriessential.com
3,6
Gemiddeld
815 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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My shipment was delayed it took more…
My shipment was delayed it took more than ten days for my order to arrive after payment and I was charged additional money without my consent. I regretted patronizing your company.
4 februari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for your feedback. As our team previously explained, international orders typically take 3–4 business days to process after order confirmation, with delivery estimated at 10–15+ business days following dispatch. This timeframe can vary depending on customs clearance at both the origin and destination countries. We’re glad to confirm that your order was delivered within this estimated window.
Regarding the additional charges, these were based on the final shipment weight, which can sometimes differ from initial estimates. Our team shared all relevant details and explanations during the process to ensure transparency. We appreciate your understanding and thank you for your patience with international shipping procedures.
The only place that offers my vitamin…
The only place that offers my vitamin d3 k2 with the cheapest price available compared to the other site. If only theres no tariff , I believe it'll be a lot cheaper and faster. Great product anyway
27 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you find our Vitamin D3 K2 offering to be competitively priced and that you enjoy the product.
We understand your point about tariffs affecting cost and delivery times. We’re always exploring ways to improve shipping efficiency and reduce additional charges wherever possible, so your feedback is really valuable.
We truly appreciate your support and hope to continue providing you with high-quality products at the best possible value.
Waiting to receive my order; almost 2 weeks now.
I ordered my product on JAN.14 They said I would be
emailed a tracking number - Still waiting for it.
Today is JAN. 26 and have not received my order so,
unable to give a review. Please get back to me soon.
26 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for your feedback. We understand your concern regarding the tracking number for your order. As mentioned, our Concern Team has already informed you of the current status of your order via email.
We kindly request that you acknowledge and review our previous communications, as they explain the reasons for the delay in delivery and provide relevant updates regarding your order.
We truly appreciate your patience and understanding, and please be assured that our team is actively working to ensure your order is processed and delivered as soon as possible.
Great supplements. Amazing customer service
Nutriessential only sells supplements from the best brands. They also ships internationally. So I was able to get some much desired supplements for myself and my dog that I couldn't find elsewhere. The customer service is amazing!
22 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were able to find the supplements you needed for both yourself and your dog, especially ones that were hard to find elsewhere. Providing high-quality products from trusted brands and reliable international shipping is very important to us, and it truly means a lot to know you had a great experience with our customer service as well. We sincerely appreciate your support and look forward to serving you again in the future!
Terrible customer service
Placed order on Nov 19/25. never received product, after 6 weeks it had never left FLD. I was in contact with customer service & told to be patient that it was on its way.USPS returned to parcel to nutriessentials on Jan7/26 & I was told a replacement would be promptly sent. This never happened. I have sent numerous letters of inquiry as to when the order will be shipped. No response. obviously being ghosted. Tried phoning, recording suggested the Chat option have been on hold on chat for 40 minutes still no reply
20 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for your feedback. We truly appreciate you taking the time to share your concerns, and we fully acknowledge them.
As our concern team is actively in communication with you, and they are doing their level best to ensure your order reaches you as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding while we work to resolve this matter. Your satisfaction is very important to us.
Perfect Service!
Perfect Service!
If You have and questions about Your Order they answer fast.
21 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your kind words! 😊
We’re happy to hear you had a great experience and that our team could help quickly with your questions. Your feedback truly means a lot to us, and we’re always here if you need anything in the future!
Purchased supplements in Nov 2025
Purchased supplements in Nov 2025. Package never arrived due to customs (canada) and so everything returned to Nutriessential (original packaging, never opened) today. Nutriessential kept all of my money and the package and charged for all the shipping even the additional shipping. Their service department did not care that they effectively stole - kept the money and got their original, not opened items. Terrible policy and don't care about the customer. They finally confirmed this to me today (Jan 19, 2026) that even though they have received the original product back from customs they were not giving any refund and keeping the product.
19 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback.
We would like to clarify that our team has assisted you throughout the process by providing all available information regarding the return of your shipment and by offering the best possible solution to resolve the matter. Our intention has always been to support you transparently and fairly.
We have been in business for over 20 years, and during this time, we have built our reputation on honest practices, clear communication, and adherence to our published shipping and return policies. At no point do we retain both a customer’s payment and their product unfairly. All procedures are handled strictly in accordance with our policies, which are clearly outlined on our website.
We understand that delays or logistical issues can be frustrating, and while such situations are often beyond our direct control, we make every effort to guide our customers and resolve concerns as responsibly as possible.
We genuinely regret that your experience did not meet your expectations, but please be assured that we act in good faith and always strive to serve our customers in the best way possible. Thank you for your understanding.
Unforeseen charges
I bought a product from Italy and without any warning I was charged 55 USD for extra shipping without me being warned at the moment of check out
I am sure there was some clause in the policy, but please be very aware of this practice which is very unfair on the client's behalf
12 januari 2026
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback. We sincerely apologize for any frustration caused by the additional shipping charge you encountered.
Our goal is always to provide clear information regarding shipping costs. For international orders, additional fees can sometimes apply due to factors such as destination country and the final volume of the shipment. While the information is typically outlined in our shipping policy, we understand that they may not always be immediately visible at checkout, and we truly regret that this was not clear in your experience.
We appreciate your feedback, as it helps us review and improve the transparency of our checkout process. Our team has already assisted you with the detailed information clarifying the charges.
They charged an additional USD 27 in…
They charged an additional USD 27 in shipping fees to my credit card without my consent, claiming the parcel weighed more than 2 lb. I had ordered a single bottle of Pure Encapsulations supplements with 120 capsules, so this justification makes no sense.
In the end, the package never arrived. They then claimed the issue was due to an incorrect address at checkout, which is also not true. To this day, I have neither received the parcel nor a refund.
This experience has been extremely disappointing. I will not order from them again.
Dear Marry,
Thank you for your response. I must be honest: I feel this matter has not been handled properly. Over the past several months, I have contacted your support multiple times via email, yet the responses have been generic and repetitive, and no concrete solution has been provided.
I have neither received the product nor a refund.
I am requesting an immediate full refund.
Regards,
10 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Dear Stephanie,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We’d like to clarify that shipping charges are finalized by our courier after dispatch, based on the actual package weight (including packaging) and destination. The additional charge was applied only after we received the courier’s official invoice.
Regarding delivery, the shipment was returned to us because the address provided at checkout was incomplete, which unfortunately prevented successful delivery. We regret the inconvenience this caused and sincerely wish the outcome had been different.
We value our customers and would appreciate the opportunity to review this further with you. Please reach out to our support team directly so we can assist you with possible next steps.
Regards,
Marry Brown
Easy ordering
Placing orders with Nutriessential is very easy and they are processed and delivered very quickly, which is truly appreciated.
18 december 2025
Antwoord van Nutriessential
Thank you so much for your kind words! We’re delighted to hear that you found placing orders with Nutriessential easy and that our processing and delivery met your expectations. Your feedback truly encourages our team to keep providing quick and seamless service.
We look forward to serving you again soon!
amazing product 10/10
31 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your amazing review!
We’re thrilled to hear that you loved the product and rated it 10/10. Your support truly means a lot to us, and we’re glad we could meet your expectations.
We look forward to serving you again in the future!
Very bad service
Very bad service. Hidden fees not mentioned, inaccurate and false delivery date. Charged my card without my consent and asking for more fees at delivery.
30 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback with us.
Our concerned team has already addressed your query regarding the additional charges incurred for shipping your order. These details are clearly outlined in our shipping policy, which we encourage customers to review prior to placing an order.
Regarding the additional fees requested at the time of delivery, we would like to clarify that these are customs duties or local clearance charges determined by the local authorities in the destination country. Unfortunately, these charges are beyond our control and are not collected by us.
We truly appreciate your understanding and value your feedback, as it helps us improve our communication and service.
Excellent service
Excellent service, I ordered sun Butyrate which isn't available in the UK and it came within a matter of days. Honestly, I am still waiting for other parcels from UK companies to arrive. I expected Nutriessentials international parcel to be longer than theirs but they have beat the local couriers. Will definitely order again.
30 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your Sun Butyrate order reached you so quickly, especially since it isn’t available in the UK. It’s fantastic to know that we were able to exceed your expectations compared to local couriers.
Your kind words mean a lot to us, and we’re delighted to hear that you plan to order again. We look forward to serving you with the same level of service in the future!
Thank you once again for your feedback and support.
Two orders in one -The first and the last.
Disappointing because it took several weeks for the product to finally arrive, mostly sitting in the USA, finally arrived 30/12/2025. Plus freight was paid when the order was placed, but despite this a further $16.50 US was subsequently charged for freight.
Also I was subsequently advised that the same high quality product could be purchased locally at a much, much cheaper price, freight free.
30 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for your feedback and for taking the time to share your experience with us.
Regarding your comment about the delivery time taking several weeks, we would like to clarify that our shipping policy clearly states that the estimated delivery time for international orders is 5 to 15+ business days, depending on the time taken for customs clearance at both the origin and destination countries.
Concerning the additional shipping charges you mentioned, these are also outlined in our shipping policy. The standard shipping fee covers a weight limit of 0.41 lb, and any additional weight is charged at the time of final dispatch. It is not possible to determine the final weight of a shipment in advance.
We sincerely appreciate your patience and understanding, and hope this clarifies the concerns you raised. Your feedback helps us improve our communication and service for future orders.
Great experience!!
My shipment arrived quickly and was well packaged.
28 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your shipment arrived quickly and was well packaged. Providing a smooth and reliable delivery experience is very important to us, and your review truly means a lot.
We appreciate you taking the time to share your experience and look forward to serving you again soon!
Great service and product!
In the past I have ordered from other supplement/vitamin companies and something always went wrong, from a delayed order, to poor customer service.
Then I was fortunate enough to find Nutriessential and was so thankful to have everything go well. Plus the supplements I ordered were of a very recent manufacture date.
I will gladly order from Nutriessential from now on!
17 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for sharing your experience with us! 🌟
We truly appreciate you taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with Nutriessential has been smooth from start to finish and that you were pleased with both our service and the freshness of the supplements you received. Providing reliable service, quality products, and a positive customer experience is always our top priority.
Your trust means a great deal to us, and we’re honored to be your go-to choice for supplements moving forward. We look forward to serving you again soon!
You have been warned
They might decide just to charge your credit card later and claim it’s for extra delivery charges that they did not disclose at the beginning!!
That happened to me. They blamed me because I did not read the fine print in their website!
I ended up paying almost double the shipping cost that they quoted me at during my purchase!
25 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your insights.
Regarding your comment about the extra shipping charges not being disclosed upfront, it has been clarified that our shipping policy clearly mentions that additional shipping charges may apply depending on the volume of any order and location to be shipped.
As you mentioned, the final shipping cost you paid was higher than the initial quote. This is because any additional charges are incurred solely due to the final weight of the shipment, which cannot be predetermined at the time of purchase. At the time of order confirmation, only the standard shipping charge is applied, and any excess weight is adjusted and billed accordingly at the final stage of dispatch.
Your feedback helps us improve communication around shipping policies, and we value your continued trust.
Great customer service
Great customer service! The supplement,
UltraFlora Healthy Weight with Akkermansia helped lower my A1C level to the normal range and I am no longer in the pre diabetes stage. I highly recommend this product!
23 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that UltraFlora Healthy Weight with Akkermansia helped you bring your A1C levels into the normal range and support your health journey. Your recommendation means a lot to us!
We truly appreciate your kind words about our customer service and are delighted to have been a part of your success. Wishing you continued health and wellness!
terrible experience (thumbs down!)
horrible company! After waiting over 3 weeks, the product was shipped back to them. They charged me an extra $8 in shipping on top of the already charged shipping amount. Stating is was based on weight. How much can 2 pill bottle weigh? I tried to cancel this and they ignored me until they shipped it again, stating they couldn't now because it shipped (days later). Would not do business with this company again, what happened to customer service and trying to make the customer happy? Don't they get that they are more likely to get repeat business??
17 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback on Trustpilot. We truly appreciate you taking the time to share your experience, and I sincerely apologize for the frustration caused by the issues you described.
I’d like to clarify the situation regarding the additional shipping charges. The extra amount was applied due to the final weight of your shipment, which includes packaging materials in addition to the product. While we strive to provide accurate shipping estimates at checkout, the final charges are determined by the total weight at the time of dispatch, which is handled by our shipping partner.
Regarding the cancellation request, I apologize that we cannot accommodate the cancellation of any order unless the product is out of stock. This we have clearly outlined on our shipping policy as well.
We value all our customers and feedback like yours helps us improve our processes. While we understand your disappointment, please know that we are continually working to improve our customer service and communication to prevent situations like this in the future.
Antwoord van Nutriessential
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you like the product and that it has been beneficial for your health. Your satisfaction truly means a lot to us. Wishing you continued good health!
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